missing Transcript and payload
Hey guys, I just got a notification from make.com where my scenario failed. A user answered all my questions in the agent mode but before and after he needs to fill out a form which is embedded as an extension. all variables for these data fields show 0 which is the reason the scenario failed (for example: the mail and name is missing, so there is npo confirmation after Onboarding). Normally, you can not proceed if you dont fill it out but it seems the user could do it. Strange part is, that i don't have a log for that conversation - just the time when the webhook sent the half empty dataset from voiceflow to make. Thats why I don't really know where to start with my investigation. Thanks for helping
2 Replies
Hey, Try create a new webhook link from make, and paste again on API module on vf, dont forget save the scenario on make
Or check the variables on the parameters, maybe you are sending another variable to make
@Jorge de Botia Hey, thank you so much for answering! before and after the transfer of data worked perfectly fine. its just this one user where i saw that the payload is incomplete which made it stopped by the filter that i have in make.com. To further analyze the problem, i wanted to check the transcripts and logs but there is non 🙁
its not a make.com problem per se