Chatbot stopped working

My chatbot who was working for 4 month isnt loading anymore. It is showing me only the three dots showing loading and nothing more. I have changed nothing to the chatbot. Can you please tell me what can I do to fix the issue?

W. Williams (SFT)•10/23/25, 6:00 PM

can you provide a URL?

MikeG•10/23/25, 6:57 PM

Open the dev tools on your browser, go to network tab, send a message and check the request to see if it’s erroring out or something

renveerOP•10/24/25, 9:54 AM

hi @W. Williams (SFT) @MikeG

Here is the site link: https://so-eau.toutsurmoneau.fr/

When inspecting I get the message session ID is missing, however when I check the transcript part I can see a session ID.

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Rrenveer hi @W. Williams (SFT) @MikeG Here is the site link: https://so-eau.toutsurmone...

MikeG•10/24/25, 9:55 AM

What's the payload?

renveerOP•10/24/25, 9:58 AM

hi @MikeG getting this

MikeG•10/24/25, 10:09 AM

Hmm im not sure on this one perhaps @W. Williams (SFT) knows more

W. Williams (SFT)•10/26/25, 9:16 PM

I just tried to look and there isn't a bot on that site.