adverse-sapphire•2y ago
Error message
After not even a minute of work on creating a chatbot, an error message is displayed (see photos) Does anyone know where this problem comes from? Voiceflow support is not responding to me...
4 Replies
Based on the information provided, it's difficult to pinpoint the exact cause of the error you're experiencing without more context. However, I can provide some general guidance that might help.
Voiceflow projects produce various types of response traces, each generated by a specific block in your project. After processing your request, the Dialog Manager API responds with an array of "traces", which are parts of the overall response from the project. For example, a "speak" trace might contain a message from the chatbot, while a "visual" trace might contain an image to be displayed in your app.
If the user doesn't respond at all, you can use the "no reply" feature. Under any "User Input" type step, there's an option to "Add No Reply Response" and set a timeout period. The Dialog Manager API can then reference the no-reply trace.
If you're integrating with a web chat, you might be using our custom Voiceflow Web Chat with live agent integration. Make sure you've followed all the setup steps correctly.
Without more details, it's hard to provide a more specific solution. I recommend checking your project for any blocks that might be causing the error, and ensuring that all your setup steps have been followed correctly.
Sources:
- API Reference
- No Reply Response
- Live Chat Handoff
adverse-sapphireOP•2y ago
This is not an error related to my projects because even when I start a simple bot with a single text, I have the same problems
Try to disable all extra extensions you're using in your browser (mainly the one to translate or CSS modification related).
Based on the shared screenshot, the test runs fine so it's possible that some changes made by one (or more) extension change the visibility of the error message.
adverse-sapphireOP•2y ago
I deleted my data navigation and it works, thank you very much !