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opposite-copperO
Voiceflow Partners•3y ago•
7 replies
opposite-copper

zendesk

I'm fairly new to Voiceflow, but managed to make the Google Sheets API work, I'm struggling with the Zendesk API now, it sends back a 401 (authentication) error, although I copied the API block directly from the "Retail Purchases (webchat)" sample.

Yes, both "Content-Type": "application/json" and "Authorization": "Basic <space><API Key>" are in the "Headers", and the API key has been set up and pasted into the header.

In Zendesk, both Password Access and Token Access are enabled and we have other APIs working. Any idea what's happening?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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hurt-tomato · 4mo ago

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