How can I make with help Zendesk that manager can participate in dialog
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TTo integrate a live chat handoff feature into your Voiceflow project, you can use our open-source chat widget and custom action step. This allows a manager or another human agent to participate in the dialogue and then leave the conversation for the bot to continue.
To implement this, you would need to create a custom action step in your Voiceflow project that triggers the handoff to a live chat platform like Zendesk. Once the live chat session is completed, the bot can resume the conversation.
Please note that the specifics of this integration would depend on the capabilities of the live chat platform you are using. You might need to use the platform's API to handle the handoff and resume the bot's conversation.
For more detailed information, you can refer to our guide on Live Chat Handoff here.
Remember, the Dialog API manages the state of the user's conversation, allowing them to leave the conversation and then pick it up later from the same spot. You can find more about this in our guide on deploying your assistant here.
Sources:
To implement this, you would need to create a custom action step in your Voiceflow project that triggers the handoff to a live chat platform like Zendesk. Once the live chat session is completed, the bot can resume the conversation.
Please note that the specifics of this integration would depend on the capabilities of the live chat platform you are using. You might need to use the platform's API to handle the handoff and resume the bot's conversation.
For more detailed information, you can refer to our guide on Live Chat Handoff here.
Remember, the Dialog API manages the state of the user's conversation, allowing them to leave the conversation and then pick it up later from the same spot. You can find more about this in our guide on deploying your assistant here.
Sources: