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Voiceflow Partnersโ€ข2y agoโ€ข
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progressive-amaranth

Attached file when creating a ticket on Voiceflow with Zendesk.

Hello everyone and thank you for listening.

I've created a chatbot with my company with the ability to create a ticket from the chatbot that is connected to my CRM Zendesk.

I would like the attachment to be received in the ticket via Zendesk.

I can retrieve all the information, but I would like to know if it's possible for my client to add one or more attachments during their request?

Thank you for listening to me, and I hope you can help me ๐Ÿ™‚
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jacklyn

# Let your agents search the web ๐Ÿ”Ž Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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