harsh-harlequin•2y ago
Fail on Voice in iOS Safari
I simply share my chatbot with Share > Share prototype > Voice input. It works well on Windows and Android. But in iOS (Safari), it pop up the error window of "Unable to play an audio". Is there anyone has the same issue? Is there anyone can help?
Thanks.
2 Replies
The issue you're experiencing with the "Unable to play an audio" error on iOS Safari when using the Voice input feature of your Voiceflow prototype is likely due to the limitations of the Safari browser on iOS devices. Safari on iOS has certain restrictions when it comes to autoplaying audio, which can affect the Voice input feature of Voiceflow.
To work around this issue, you can try the following steps:
1. Enable Autoplay in Safari Settings: Go to the Settings app on your iOS device, scroll down and tap on Safari. Under the General section, you'll find an option called "Autoplay". Tap on it and select "Allow All Videos to Autoplay". This setting allows audio and video to autoplay in Safari, which might resolve the issue.
2. Interact with the Page First: Safari on iOS requires a user interaction on the webpage before it can play audio. So, try interacting with the page (like tapping anywhere on the page) before using the Voice input feature.
3. Use a Different Browser: If the issue persists, consider using a different browser on your iOS device. Browsers like Chrome or Firefox might not have the same restrictions as Safari.
Remember, these are just workarounds and might not work in all cases. The issue is more related to the browser's limitations rather than Voiceflow's functionality. If the problem continues, it might be worth considering other methods of sharing your prototype that don't rely on voice input, such as using the Chat input option instead.
For more information on sharing your prototype, you can refer to this Voiceflow guide: Sharing a Prototype.
harsh-harlequinOP•2y ago
As I know, "Autoplay" setting has been disabled and never come back, i.e. I would not find the "Autplay" option in the General section any more.