adverse-sapphire•2y ago
Always on Intent
I am using a Knowlege Based chatbot, but I want my Intent to be always listening...how can I set up a listening logic in the first step that includes an always on intent? is there a video? Thank you
1 Reply
To set up an always-on intent in your Voiceflow chatbot, you'll need to use the Intent step. The Intent step is designed to create non-linear and flexible conversation paths within your assistant. It listens for the linked intent and triggers the conversation path.
Here's a step-by-step guide:
1. Drag and drop an Intent step from the sidebar onto your canvas. This step will be always listening for its linked intent to be invoked by a user.
2. To link an intent to this step, you can choose an existing intent or create a new one.
3. Once the desired intent is selected, the Intent step will be triggered when the user invokes this intent, directing them to the corresponding conversation path.
Remember, the Intent step operates a little differently than other steps. It requires no direct link and can be activated from anywhere within the assistant (as long as it's in contextual scope) by its linked intent. Unlike the Choice or Buttons step, you can't link to an Intent step. It only accepts outward connections.
As for a video tutorial, you can watch the quick video on how a Voiceflow assistant should be conceptually structured. This video is available in the article titled "Step 3 - Preview Assistant" on the Voiceflow learning center.
Please note that any changes you make to your Assistant, such as adding intents or changing paths, will require you to publish a new version of your Assistant for it to appear in your Web Chat.
I hope this helps! If you have any more questions, feel free to ask.