other-emerald•2y ago
How to fix specific answer based on intent?
Hey, i keep getting not a right answer for one specific question. Bot basically uses wrong intent on that question and then wrong route is applied. Is it possible to adjust chatbot answer on one specific question?
4 Replies
To fix a specific answer based on an intent in Voiceflow, you can follow these steps:
1. Identify the intent that is being incorrectly matched for the question you want to fix.
2. Go to the intent editor by clicking on the intent in the choice step or intent step where it is being used.
3. In the intent editor, review the utterances (example phrases) for that intent. If the question you want to fix is not well represented by the existing utterances, add new utterances that are closer variations of that question.
4. You can also review the required entities for that intent. If the question contains certain key entities that are not being captured, add those entities to the required entities list.
5. After updating the utterances and entities, go back to the canvas and check if the question now matches the correct intent path.
6. If it still doesn't match correctly, you may need to adjust the NLU model by going to the NLU tab and using tools like "Suggest Utterances" to improve the model's understanding of that specific question.
7. As a last resort, you can create a new intent specifically for that question, add the question as an utterance, and link that new intent to the desired conversation path.
By iterating on the utterances, entities, and NLU model for a specific intent, you can improve Voiceflow's ability to correctly match and route user questions down the appropriate conversation path.
https://learn.voiceflow.com/hc/en-us/articles/9285398082573
https://learn.voiceflow.com/hc/en-us/articles/9285510243725
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other-emeraldOP•2y ago
i can't find NLU tab
It is under Content > Intent
other-emeraldOP•2y ago
i feel stupid @W. Williams (SFT) but cant see it here either
