correct-apricot•2y ago
How to fix "unable to find relevant answer"
Hi, I am having trouble with my chatbot as it answers every question with "unable to find relevant answer".
-I tried to use it in the test run but I faced the same problem.
-I already checked all the logic and everything seems okay.
-I checked the knowledge links and they are all working.
-I tried to publish a new version but it didn't help.
I have no idea what the problem could be as my knowledge is not too vast.
2 Replies
To address the issue of your chatbot responding with "unable to find relevant answer" to every question, consider the following steps:
- Test with Variety: Ensure you're using a wide range of queries during testing, including different phrasings, to check the robustness of the AI’s responses.
- Check for Consistency: Verify that the responses are consistent with the data provided and with previous answers.
- Preview-Specific Settings: Remember that changes made in Preview are temporary. If you find settings that improve response accuracy, you must manually update these preferences in the KB Settings to apply them globally.
- Evaluate Sources: In the Preview mode, review the sources listed under the 'Sources' section to ensure the AI is pulling data from the correct segments of your Knowledge Base.
- Refine and Iterate: Based on the preview results, adjust your data sources, tweak the AI model settings, or refine the information within your Knowledge Base to improve response accuracy.
If after following these steps you still encounter issues, it might be beneficial to revisit the integration and configuration of your Knowledge Base, ensuring that all data sources are correctly set up and that the AI model settings are optimized for your specific needs.
correct-apricotOP•2y ago
I tried to vary the questions I asked but I got the same answer, the bot followed the logic but it did not find any answer to my questions. I tried both on my website after publishing a new version and in the test run section on voiceflow. The knowledge base has 32 links to different pages of my website and i checked them all.