relaxed-coral•15mo ago
Unable to find relevant answer
When I ask a question in the knowledge base preview the answer is correct. When I try to run the chatbot or send a preview for the same question it says "Unable to find relevant answer" is there a way to fix this?
10 Replies
Are you definitely using knowledge base in your ai step?
relaxed-coralOP•15mo ago
Yes
Can you share a screenshot of your ai step which clearly shows your prompting?
relaxed-coralOP•15mo ago
Thats the knowledge base settings, can you share a screenshot of your ‘ai step’ in the canvas which clearly shows your prompting?
adverse-sapphire•15mo ago
Hey Steve, I also have this issue and would like to know where it comes from
I need to see the prompting within the canvas not in the knowledge base.
adverse-sapphire•15mo ago
My AI response step is just "The user asks a question about Atout Immo : {last_utterance}" and in the system prompt I'm setting the AI's role. I'm telling the AI to be confident to let know the user when his question isn't relevant. Telling these things to the system prompt as well as the knowledge base prompt.
Now when I ask a random question, or nonsense, it's outputting "Unable to find relevant awnser"
(I also turned off the no match path)
xenial-black•15mo ago
I’ve had a lot of KB issues lately too. I am betting there is a serious bug.
adverse-sapphire•15mo ago
Hey Steve! I didn't tag you last time, I explained how my ai step is configured