rising-crimson•2y ago
Timed Message Aggregation
Hello everyone,
I'm exploring the use of Voiceflow for projects at my agency, and I'm looking to verify if the platform supports a specific feature: collecting client messages sent within a 10-second timeframe and providing a single response after this period. This capability is critical in my region, where it's common for individuals to send messages in separate, sequential parts.
For instance, clients often send fragmented messages like:
message: hi everyone, how are you?
message: I'm looking for a house
message: to buy
message: with 4 bedrooms. Do you have any available?
I've attached an image showing a makeshift solution I crafted, which also includes integrating with a GPT model to consolidate the incoming information.
I wonder if Voiceflow can offer a more streamlined solution for this requirement.
Thank you in advance for your assistance.
Best regards.
3 Replies
Voiceflow is designed to facilitate complex, nonlinear conversations, allowing for dynamic responses to user inputs across various conversational topics. However, the specific feature of aggregating messages sent within a ten-second timeframe and then providing a single response is not directly mentioned in the provided documentation. Voiceflow's capabilities include:
- Handling nonlinear conversations by moving between different conversational flows using topics, intents, and actions.
- Utilizing intent steps to direct the conversation based on user responses.
- Implementing no match sequences to manage unexpected user inputs.
For integrating with external models or services, such as a GPT model for message consolidation, you might need to explore custom integrations or use the platform's API capabilities. Voiceflow's Dialog Manager API allows for sending requests and receiving responses that can be displayed in your application, which might be leveraged for your specific use case.
For more detailed information on organizing conversations and utilizing Voiceflow's features, you can explore the documentation on topics and intents.
rising-crimsonOP•2y ago
Hello @Daniel, @NiKo | Voiceflow, @KimLooo Can you help me with this?
You can use the built in vf_memory variable, it stores the last 10 messages, then formulate the response from that.