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Voiceflow Partners•2y ago•
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abstract-purple

LLM recognized the Intent but didn't triggered the flow

I created an "Refund" intent. I tried to trigger it within the chat. The LLM is able to recognize the intent but it is not triggering the intent, instead it's going to the "No Match" flow.

I have attached the "evd-2" image for the same. Also, I have attached "evd-1". This is from where I am trying to trigger the intent. It has buttons with "No Match". I am not sure if it is where the issue is. I tried triggering another intent from the same place and it was working.

Can anyone help in this?? @Daniel @W. Williams (SFT)
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evd-2.JPG
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# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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