LLM recognized the Intent but didn't triggered the flow

I created an "Refund" intent. I tried to trigger it within the chat. The LLM is able to recognize the intent but it is not triggering the intent, instead it's going to the "No Match" flow.

I have attached the "evd-2" image for the same. Also, I have attached "evd-1". This is from where I am trying to trigger the intent. It has buttons with "No Match". I am not sure if it is where the issue is. I tried triggering another intent from the same place and it was working.

Can anyone help in this?? @Daniel @W. Williams (SFT)