graceful-blue•15mo ago
Keep conversation going
I’ve made a decent flow, now I’m a beginner here, but I want the AI to keep the conversation going. Currently after 2 questions it just stops.. what’s the way to go here?
17 Replies
To keep the conversation going in Voiceflow, you can follow these steps:
1. Use Topics and Intents:
- Topics: These are subsections of your assistant that correspond to specific functions. You can use topics to separate conversational flows into different pages, enabling better organization and collaboration. Your assistant can jump into another topic by adding a go-to action to a step or using intent steps.
- Intents: Intents represent a collection of user phrases, called utterances, that map to the same user intention. An intent step can direct the assistant to take a certain course of action if the user response matches the specified intent.
2. No Match Sequences:
- This feature allows the assistant to recognize and respond to unexpected user responses. If the user's input does not match any defined user intentions, the assistant can follow a predefined path to keep the conversation going.
3. Function Steps:
- Function steps can be coded to follow a specific path based on user input. For example, you can create a function that fetches data and then moves to the next step through a 'success' port, ensuring the conversation continues smoothly.
4. Debugging and Prototyping:
- Run a prototype to ensure your flow works as intended. If it isn't working as expected, check the debugging guide to identify and fix issues.
By implementing these strategies, you can create a more dynamic and engaging conversational flow that keeps the interaction going beyond just a couple of questions.
For more detailed information, you can refer to the following resources:
- Building intelligent, non-linear conversations
- How to create an assistant
You need to loop the AI step back to the Capture step.
Send a screenshot of your flow.
graceful-blueOP•15mo ago
Yep. You need to add a No Match path, add a Response AI step, then add a Capture step (on your flow already) and conect it to the Response AI step. Will create a loop.
graceful-blueOP•15mo ago
Thank you!
did it work?
graceful-blueOP•15mo ago
Gonna try soon!
@W. Williams (SFT)
graceful-blueOP•15mo ago
graceful-blueOP•15mo ago
Still doesn’t work
modern-teal•15mo ago
@Mees you need to add a prompt to the response AI step.
graceful-blueOP•15mo ago
No Match > Capture last utterance (or response AI with prompt) | what is the right order?
No match is a capture step. Connect that path directly to the Response AI step. Then loop it to a capture step and then back to the Response AI step.
graceful-blueOP•15mo ago
graceful-blueOP•15mo ago
Still doesn’t work
modern-teal•15mo ago
Can you share a screen video. First show us the full set up including clicking on each step so we can see what it consists of and then running it.
graceful-blueOP•15mo ago
It was a bug. In a new project it seems to work
graceful-blueOP•15mo ago
