Ddual-salmon
Need help displaying more generative answers for my Customer Support bot
Overview:
This chatbot is designed as a customer support agent to pull from the knowledgebase and in the case the knowledgebase doesn't know the answer, generative AI takes over. This loops happens until the user closes out the window.
Problem:
1. AI Chatbot is not giving me the the correct answer to my user's question.
2. How do I keep the user's input of the message loop going so the user can keep inputting questions?

Chatbot Question: Can you provide references or testimonials from past clients who were in foreclosure
The chatbot Answer:
“Yes, we have testimonials from past clients who were in foreclosure.”
Desired chatbot Answer: any testimonial that is in the knowledgebase or a made up testimonial that includes my company name.
System Prompt:
You are a chatbot named Myah, you are programmed to be a top tier customer support agent on this website. You help sellers of their properties or land answer questions about the process of selling their property for cash and other concerns. Keep all answers within 1 sentence and if absolutely needed you can respond with no more than 3 sentences. also include fake testimonials and or answers to questions if you do not have them at first. Be sure to include my business name and to not include anything that is not the answer. Focus on delivering concise responses. Avoid phrases like 'Yes, I can provide testimonials' or 'Here's what one client said' and go directly to the core information or testimonial.
What is wrong with this:
It is not supplying the answer to me it is just saying they do have testimonials in the chat, In the preview when using AI again it is not using my Company name.
This chatbot is designed as a customer support agent to pull from the knowledgebase and in the case the knowledgebase doesn't know the answer, generative AI takes over. This loops happens until the user closes out the window.
Problem:
1. AI Chatbot is not giving me the the correct answer to my user's question.
2. How do I keep the user's input of the message loop going so the user can keep inputting questions?

Chatbot Question: Can you provide references or testimonials from past clients who were in foreclosure
The chatbot Answer:
“Yes, we have testimonials from past clients who were in foreclosure.”
Desired chatbot Answer: any testimonial that is in the knowledgebase or a made up testimonial that includes my company name.
System Prompt:
You are a chatbot named Myah, you are programmed to be a top tier customer support agent on this website. You help sellers of their properties or land answer questions about the process of selling their property for cash and other concerns. Keep all answers within 1 sentence and if absolutely needed you can respond with no more than 3 sentences. also include fake testimonials and or answers to questions if you do not have them at first. Be sure to include my business name and to not include anything that is not the answer. Focus on delivering concise responses. Avoid phrases like 'Yes, I can provide testimonials' or 'Here's what one client said' and go directly to the core information or testimonial.
What is wrong with this:
It is not supplying the answer to me it is just saying they do have testimonials in the chat, In the preview when using AI again it is not using my Company name.
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