Embedded Chatbot With Dynamic Payload Doesn't Create Transcript Unless There's User Interaction
I have an assistant up and running on a website and basically what happens is:
1. User Fills out Home Address & Monthly Bill in a CTA Website form on the homepage
2. Clicking Submit button opens a new page to this dashboard, which has an embedded VF assistant on the right column
3. The information from the form is added as a payload into the chatbot, so when the dashboard page loads, the assistant immediately sends the message you see to the user
I just recently became aware that even though this assistant sends a message to the user, it does not create a transcript / userID unless someone clicks into the chatbot and sends a message or clicks a button.
Is this intended functionality? It seems odd that I've sent a message to the user (with a payload that changes each time with a different address) without creating a unique transcript for that user.
3 Replies
Voiceflow's functionality allows for the storage of individual conversations in the Transcripts tab after each user interacts with the prototype. These transcripts can be reviewed to iterate on the conversational logic design and Natural Language Understanding (NLU) models. However, it's important to note that a transcript is only created when there is user interaction with the assistant. This means that if the assistant sends a message to the user without any user response, a transcript will not be generated. This is the intended functionality, as transcripts are designed to capture user interactions with the assistant. If there is no interaction from the user, a transcript is not created. This helps in focusing on meaningful user interactions for analysis and iteration.
To ensure a transcript is created, you might consider prompting the user to interact with the assistant in some way. For example, you could include a button in the initial message that the user needs to click to acknowledge receipt or to proceed with the conversation.
For more detailed information on how transcripts work and how to review user testing sessions, you can refer to the following resources:
- Using Analytics and Transcripts to Review Assistant Testing and Usage Data
- Introduction to Transcripts
That is correct. While you are sending the info, VF sees this as the user just starting the bot.
You could use an extension to trigger a fake interaction
Yea that's what I'll have to do @W. Williams (SFT). I was using the VF Assistant Transcript to get away from having to use a form or send the data elsewhere. I was just being lazy 😂