Embedded Chatbot With Dynamic Payload Doesn't Create Transcript Unless There's User Interaction
I have an assistant up and running on a website and basically what happens is:
1. User Fills out Home Address & Monthly Bill in a CTA Website form on the homepage
2. Clicking Submit button opens a new page to this dashboard, which has an embedded VF assistant on the right column
3. The information from the form is added as a payload into the chatbot, so when the dashboard page loads, the assistant immediately sends the message you see to the user
I just recently became aware that even though this assistant sends a message to the user, it does not create a transcript / userID unless someone clicks into the chatbot and sends a message or clicks a button.
Is this intended functionality? It seems odd that I've sent a message to the user (with a payload that changes each time with a different address) without creating a unique transcript for that user.
1. User Fills out Home Address & Monthly Bill in a CTA Website form on the homepage
2. Clicking Submit button opens a new page to this dashboard, which has an embedded VF assistant on the right column
3. The information from the form is added as a payload into the chatbot, so when the dashboard page loads, the assistant immediately sends the message you see to the user
I just recently became aware that even though this assistant sends a message to the user, it does not create a transcript / userID unless someone clicks into the chatbot and sends a message or clicks a button.
Is this intended functionality? It seems odd that I've sent a message to the user (with a payload that changes each time with a different address) without creating a unique transcript for that user.
