Updating user ID doesn't update the transcripts?

2 Replies

Nope. The user_id is a var in your assistant. The name in the transcript can be changed either in the integration code under the assistant tag or you can use the transcript api to change it (maybe - never tried it).

BrandersnatcherOP•14mo ago

Decided to use the API, but it doesn't work. I'm using Patch as suggested - https://docs.voiceflow.com/reference/patch_transcripts-projectid-transcriptid Updating browser, sessionid, os, etc. all works. But as soon as I test adding a name, it fails and gives me a 500

{
  "code": 500,
  "status": "Internal Server Error",
  "dateTime": "2024-07-17T17:09:08.063Z",
  "timestamp": 1721236148063,
  "data": "Document failed validation"
}

{
  "code": 500,
  "status": "Internal Server Error",
  "dateTime": "2024-07-17T17:09:08.063Z",
  "timestamp": 1721236148063,
  "data": "Document failed validation"
}

@W. Williams (SFT) have you ever tried to patch a transcript? Put works for creating it, but it doesn't let me specify a name Ah, it's not in the docs but if you pass this in the put it will work, I did try this via Patch and it failed

  "user": {
    "name": "Brandon"
  }

  "user": {
    "name": "Brandon"
  }

Updating user ID doesn't update the transcripts?

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