Does conversation when changing page?
I heard that on mobile, when customer changes the page, conversation does not follow? Is there any workaround with this? It definately should follow! We are new in this platform, so curious, does the conversation follow on desktop mode?
2 Replies
Does the chat keep the conversation when a visitor changes page?
Yes – the Voiceflow web-chat widget can keep the same conversation as users move from page to page (mobile or desktop). This behaviour is controlled by the
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Yes – the Voiceflow web-chat widget can keep the same conversation as users move from page to page (mobile or desktop). This behaviour is controlled by the
persistence
setting you add to the embed snippet:
Persistence options•
localStorage
(default) – the conversation is re-loaded after any page change, refresh, or new browser session. Works on mobile and desktop.•
sessionStorage
– survives page changes within the same tab but is cleared when all tabs are closed.•
memory
– resets on every page load (good for one-off or private chats).
If you are seeing the chat reset on mobile it usually means the snippet is still using memory
(or an older embed) – switch to localStorage
and the thread will follow the visitor across your site on every device.
No additional workaround is required; just update the snippet everywhere you embed the widget (same projectID/versionID) and the state will automatically be restored.
Documentation: https://docs.voiceflow.com → Webchat > Chat persistenceok, thanks!!
Hi, could you help me? How do you adjust the speech delay in Voiceflow? Right now the agent interrupts my speech too easily and doesn’t let me finish. I’d like it to listen before responding. Cant find this setting. Chat gpt says there is this setting but cant find it.
This: Options in Voiceflow based on Chat GPT:
1. End of Speech Timeout
• In the project settings or speech settings, there’s a parameter that defines how long the silence must be before the agent assumes the user has finished speaking.
• Increase the value, e.g. from 500 ms → 1500 ms. This means the agent will wait one and a half seconds of silence before responding.
2. No Input Timeout
• This defines how long the agent waits if the user doesn’t say anything. If it’s too short, it may “think” the speech has ended.
• Extend it, e.g. from 3 s → 5 s.
3. Response Delay
• In some Voiceflow configurations, you can adjust the response delay (a pause before the reply starts playing). Add e.g. 300–500 ms to avoid the agent “talking over” the user.
4. Barge-in Setting
• If “barge-in” is enabled (user can interrupt the bot’s speech), you can turn it off or adjust its sensitivity. This also prevents the bot from interrupting you too easily.
Where is this? 🙂