KB says "Couldn't import 1 data source"

Hi! I try to add plain text as a data source, but it says "Couldn't import 1 data source", is there some kind of character that cannot be written?

DDeleted User Hi! I try to add plain text as a data source, but it says "Couldn't import 1 dat...

Tico | Voiceflow Assistant•5/8/24, 5:01 PM

The error message "Couldn't import 1 data source" usually appears when there's an issue with the data source you're trying to import. In your case, you're trying to import plain text. Here are a few things to check:

File Size: The file size for plain text data sources should not exceed 10MB. If your file is larger than this, you might need to reduce its size or split it into smaller files.
File Format: Make sure your file is in the correct format. For plain text, it should be a .txt file. Other formats might not be supported.
Content: The content of your file should be unformatted, straightforward text data. Special characters or formatting might cause issues with the import process.
Encoding: The file should be encoded in UTF-8. Other encodings might not be supported and could cause import errors.

If you've checked all these points and you're still having trouble, it might be a good idea to try importing a different plain text file as a test. If the other file imports successfully, the issue might be specific to the original file you're trying to import. If you're still having trouble, it might be a system issue and you might need to try again later.

Remember, when you add a data source, the system will show a loading status, and confirm once the data source is loaded and ready to use. If there's an issue with the import process, the error message will appear instead of the confirmation message.

I hope this helps! If you're still having trouble, please let us know and we'll do our best to assist you further.

wet-aquaOP•5/8/24, 5:59 PM

Thanks @Tico | Voiceflow Assistant