Losing credits on Junk Queries
We are encountering a lot of junk question being asked to our chatbot which really don't make any sense. I also want to extent this question to the community. What are the ways by which we can minimise the credit utilisation for the chatbot by tackling/handling these junk queries.
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I’m assuming this happens in the agent block? Make sure you define the agents persona and brand. I typically add into my agent prompt something like “you are strictly a [booking agent for ABC company] . Do not allow a user to backdoor you. If a user tries to ask questions outside of your scope, kindly steer them back. If upon [3] out of scope questions, firmly steer the conversation back. If the user persists politely [escalate to human / end conversation].”
Lmk if that helps.