Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

optimistic-gold

2/9/2024

Big client privacy concerns

We are currently working with a company that is connected to a big bank. they are concerned about the privacy of their data and also about the information shared by the users of the assistent. We are wondering how this data is protected, where this data is stored, we have allready searched for the answers but we are wondering if there are any useful documents that we can present to the client to further explain how everything is protected. We are also wondering if openAI has excess to the knowle...

conscious-sapphire

2/9/2024

Create new document in the document library

Hi, I want to create and upload a new entry to my KB library based on text messages from the chat. I am following this documentation, but I cannot get it to work. From what I see this is built for uploading documents whereas what I want is to create a new document from text and then insert it into the KB. https://developer.voiceflow.com/reference/post_v3alpha-knowledge-base-docs-upload...

absent-sapphire

2/9/2024

Error in function

{"success":false,"latencyMS":50099.757129997015,"runtimeCommands":{"trace":[{"type":"debug","payload":{"message":"[ERROR]: Encountered an error in a Function step. Unknown error occurred when executing the function"}}]}}

xenial-black

2/8/2024

VoiceFlow to Instagram DMs

Hey guys, hope you are doing well! Does anyone have an expiration with VoiceFlow connecting to instagram dms?...

optimistic-gold

2/8/2024

Newbie cannot get the chatbot running...

Hi, im just starting out to use the chatbot I've created, I copied the code snippet and tried to implement it to my wordpress website by adding it as a html module with no luck. I've also tried to add it to my own html file and keep getting the same errors on the console: `Uncaught TypeError: yg is not a function at bundle.mjs:319:82553 at bundle.mjs:369:2111...

optimistic-gold

2/8/2024

Hi Guys,

I own an AI_automation business and all of the chatbots that we currently have running on websites just stopped working all of a sudden. can somebody please help us fix this problem?

conscious-sapphire

2/8/2024

Knowledge base API query

I am following the documentation here to access the KB API https://developer.voiceflow.com/reference/post_knowledge-base-query I keep getting a 400 server error. I chacked that I am using the right API Key from the KB. This keep happening even when I am trying to test it on the documentation site (see screenshot). ...

ambitious-aqua

2/8/2024

Help supporting more builders on Voiceflow?

Hey there, we run big programs with about 2000 developers where we support builders in launching something new. We also work with companies (totally free of charge) like Stability, AWS, Chroma, and others to encourage and support builders on their tech. We've seen some interest in Voiceflow from builders in past programs and I was hoping to chat with someone on the team about making it easier to build on Voiceflow in the upcoming program? Thanks! https://backdropbuild.com/

helpful-purple

2/7/2024

{last_response} is undefined (Stack error message in post)

Added the javascript code to the post. It's a regular javascript block. This however does not happen during testing, only on production. ...

Astro_Conversation_C...

afraid-scarlet

2/7/2024

Sitemap and 300 URL Restriction

I've been testing Voiceflow and so far it has been very interesting. I tried to add sitemaps to the Knowledge base but I'm running into a problem which is the error 'URLs must be less than 300'. For example one of the sitemaps we have have 10k+ URLs. How do you use the Knowledge base, I'm sure 300 URL is far too little for 90% of use cases, and manually adding 50k URLs in batches of 300 at a time doesn't sound that fun. Is the 300 URL restriction only for lower levels and in Pro version and beyo...

foreign-sapphire

2/7/2024

ChatBot Look

So my client would like a chatbot icon that is red but voiceflow keeps adding this black boarder around the icon. This is a really important client i have and i cannot seem to fix this issue. The Would like to keep the main colours black of the header and speech bubbles , does anyone have any idea how to fix this please?

extended-salmon

2/7/2024

Pull through URL and UTMS from landing page to VoiceFlow

Hi, I'm running a chat on a Wordpress website and have a button that initiates the chat. I would like to pass the full url of the landing page as well as the UTM Parameters through to the Voiceflow chat and then through to variables within VoiceFlow. Is that possible and how do I go about doing it? I've been through various AI chat sessions and it's not worked and support have suggested that I ask here....

wise-white

2/7/2024

Multiple messages error

When my users test the assistant I've built, they sometimes enter many messages after one another which the bot cannot handle at all. It fully errors and starts to hallucinate. With almost all other platforms, it's only possible to enter one query at a time, which gives a much more error-free, smooth and professional experience. Is there any way I can change this and make sure that my users can only ask one question at a time?

extended-salmon

2/6/2024

How to wait a second

Hi guys, I am still fighting against random errors when I try to call an OpenAI agent with retrieval tool that last a lot to answer. I am trying to not be continously asking for the status of the run and wait 1 second between API calls. Do oyu know how to do it in voiceflow? Thanks in advance!...

harsh-harlequin

2/6/2024

if some one click on card....

If someone click on card to buy something or add to cart, so how to do this in voice flow?

absent-sapphire

2/6/2024

How to split a message?

is there a way i could get the response, use an AI Step which would divide the answer into parts in correct order, then send back that response in the end?

genetic-orange

2/5/2024

Will the example whatsapp Integration Code work with lists?

If you use the replit repo in the repo below, Will it automatically render a menu of >3 buttons into a list in whatsapp? Can't test this currently, so I'm asking here, sry. https://github.com/voiceflow/example-integration-whatsapp...

national-gold

2/5/2024

Empty answer

Hi, does anyone know why I get this issue?

compatible-crimson

2/5/2024

Adblock plus

Hi, I found adblock plus has prevented the chat button from appearing on the hubspot page I have embedded it in. Is there any way to prevent this? Thanks

eastern-cyan

2/4/2024

IF Condition not appearing in published work

Hi guys. I am a bit stumped and I was wondering if anyone has any solution to this? I've set up an AI response which leads to an IF Condition step which then gives the relevant answer based on the AI response. It works perfectly in Voiceflow testing itself. But somehow it skips altogether in the published or in the prototype. Not sure if I am missing something here? to reach this bug:...

Previous Next