Voiceflow

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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❓┃help

🔊┃product-updates

Steve B. | IntelleSync.ai

1/25/2024

Function step crashes canvas

I created a function to convert a url and it seems to crash the canvas? https://www.loom.com/share/492da410c34f479d9125f42b506257d3 I have different function in another project and thats still fine.....

conscious-sapphire

1/25/2024

IDK what to say lol.

relaxed-coral

1/24/2024

Custom Javascript Code Help

I've been using Voiceflow to build chatbots for a few months now and getting to the point of providing Javascript code to companies. I'm running into an issue with code that will move the chatbot launcher above the reCAPTCHA on a website and the two lines that I'm having trouble with are below. Any help? var chatbotPositionFromBottom = '40px'; // Distance from the bottom var chatbotPositionFromRight = '20px'; // Distance from the right side...

wise-white

1/23/2024

Channel integration

If i would integrate my voiceflow chatbot with a channel like whatsapp. Is there a possibility for my chatbot to know on which whatsapp number/account the conversation takes place?

passive-yellow

1/23/2024

KB Tags & Upload Errors

For some reason, even as I followed the video and template: https://youtu.be/hYjuZ2qnk2Y?si=HJxem0nVcQTsRHJh but it doesn't work. This used to work for me where I would just have to enter the API key and it would work. Now it always goes straight to not having an answer. Anyone have a solution?...

extended-salmon

1/23/2024

Air Table - Long text - Post

Hello! I have a POST question with Airtable. I want to post the complete answer in a long text and when I do the Request test everything works. When the text comes from the capture of the variable in the previous block, it doesn't work. I'm within the allowed text length and the variables are well marked. Enable rich text formating in Air table doesn't change anything and I've even tried putting an Set Ai before sending to Air table to format the text as simply as possible. Is it possible to he...

rival-black

1/23/2024

KB response

Hello everyone, I have a question regarding the Knowledge Base AI response in Voiceflow. Here's my problem: When the knowledge base provides an answer, it generates a random URL that doesn't exist in the knowledge base. What I need: I want the chatbot to provide its answer but include the URL from which it retrieved the answer.

conscious-sapphire

1/23/2024

Capture Node malfunctioning!.

Does not move to next node and return with this error.

itchy-amethyst

1/22/2024

Widget Not Showing On Shopify - No Errors In The Site Logs

Placed the Voiceflow embed code into a clients Shopify site and the chatbot is not visible at all. No errors showing in the site console. Any ideas?...

correct-apricot

1/22/2024

Capture the last inquiry of the user

Hello everyone. I am building a solution to integrate with WhatsApp so my first step is a capture response but sometimes the user send messages one after the other in different rows as the whatsapp picture below. • What am I looking to achieve? I would like to capture the last inquiry of the user. It could be a simple "Hello" or a "question", both works for the next steps. ...

generous-apricot

1/22/2024

issue with KB not finding the info in the KB

I have noticed that the KB quite often doesnt find the answer to a question in the KB or doesnt retrieve the right chunk. So i have set up a test bot with only 1 text document. This document is a small list of businesses in a town, with a description and contact details for each. It has been structured with chatgpt in order to be presented in the most optimal way for embeddings. So u can have access to this simple text document in my project directly. The project ID is 659eb64b59d399715077ad0c lets concentrate on 2 business in this list with bad results (but ther could be plenty others potentially) : AFR performance offers sport coaching service, and "atelier Desbel" renovates armchairs. I am asking both "do u know AFR performance" , and "who can i contact if i need sport coaching", same for the other. Result : the KB cant find any relevant info on both questions about AFR performance, even if i have added a second mention at the end of the document saying that "afr performance is providing sport coaching". About atelier desbel, if we ask who renovate armchair it will name another business which doesnt mention armchair renovation. This is only a small example that should enable us to test and check where the problem should come from. But this issue happens very regularly, the KB retrieve a chunk which is not speaking about the question, when the appropriate one is somewhere else....

grumpy-cyan

1/22/2024

ChatBot Teams Username

I have a chatbot on Teams by VoiceFlow, in the transcription page there is the name of the Teams user who used a chatbot, how can I have the name of a user who uses my chatbot via an API s 'please ?

conscious-sapphire

1/22/2024

Functions: Script Execution Timeout

I keep getting this error about 5-10% of the time which is an issue since this function is used for all chat loads. The timeout occurs after ~1s. (avg script time is 250-400ms) I have outer and inner try catches for the entire script. Sometimes I do "catch" it and it goes down the error path with clear error explanations in the stack trace. ...

rare-sapphire

1/21/2024

Phone Verification within Bot

I want to request Phone data for lead gen after questions and want to validate with 3rd party validation service api within the bot framework I have found a solution for Email with ZeroBounce which plugs in at GPT4 level...

ratty-blush

1/21/2024

variable post intent trigger

I want to save a users utterance to a variable and then let the NLU match the utterance to an intent, and then use that variable in the flow after the intent. how would i do this. thanks

fascinating-indigo

1/21/2024

Is it possible to edit a particular FAQ Set?

Saw someone post this earlier but without any response. "Is it possible to edit a particular FAQ Set? (or do I have to delete an entire set of lets say 100 questions if 1 answer was incorrect?"

generous-apricot

1/20/2024

I cant run test or access transcripts in any of my bots, please help

Each time i click on run test in tje designer, or on transcript menu i get a "oops it seems something went wrong, contact support". Can u please help? My email is michael@punchlink.net...

equal-aqua

1/20/2024

no message in answer

I think here is a hotfix needed.

conscious-sapphire

1/20/2024

Set ai just show 0

Do you guys know why my set ai wont work and making an advice? (im making a prompt so it will make a gym schedule about losing weight and gain muscle)

harsh-harlequin

1/20/2024

Sequence of APIs to hit in order to carry out the conversation! Flutter Integration

Hi everyone, I'm thinking to use Dialog API to manually integrate the chatBot with my flutter application. I need help in figuring out the sequence of API calls to make to initate the convo, carry out the convo etc. I tried to do initation and carrying out from the docs playground directly https://developer.voiceflow.com/reference/stateinteract-1 but am not successful. Can someone help me out with this?...

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