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Agent fails when render carousel activated using Gemini models

When using Gemini models and carousel being activated in the Agent, it won't run. Check error message.
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Trouble with "sharing my prototype"

Hi there, I'm having trouble accessing my prototype via Voiceflow. It was working fine just about an hour ago, and I haven’t changed anything in the sharing settings since then. Now, when I click "Open in new tab", the tab opens but stays blank. The same thing happens when I paste the link directly into my browser:...
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Agent step word limit

I posted this on general-chat but probably belongs here: Has anyone run into character or word limits in the agent steps? I'm trying to recreate a survey that the bot can ask the user (works really well for multilingual surveys!) but once I get past a certain stage, approx 6200 characters, the agent crashes and I can't type any more in it and I have to refresh it....

How to Use the Javascript Step to Establish a Variable?

The API I'm working with requires the current date as a variable. Since I don't want the user to have to enter this information, I created a Javascript step that establishes the date in the correct format that I need. The problem is, how to I pass this variable to the API? In the documentation it states that the Javascript step can't be used to create new variables. Is there a way to introduce the variable earlier? Any YouTube tutorials I've found use a function to get the date (I'm avoiding thi...
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quickest-silver
quickest-silver7/21/2025

auto launch chat bot from email signature link

Has anyone embedded a link within an email block signature that will open up a chat bot? I have someone who wants to place a link inside their email signature 'chat with us here' and he wants this to launch the bot. Apart from building a separate landing page for the bot to reside in and launch within, is there a URL that will launch the bot on his site? I reckon the easiest thing is to populate the url with his website and auto-launch the bot within it....
relaxed-coral
relaxed-coral7/20/2025

Question about privacy and cookies for EU users

Hey everyone! 👋 I have a quick question about GDPR compliance and the web chat widget on my website. I'm based in the EU 🇪🇺 and I've noticed that the widget seems to load tracking cookies from Google Analytics and HubSpot by default. Under GDPR, we need to get explicit consent from users before these kinds of cookies are set. Right now, my only option is to block the entire widget with a consent banner, which isn't ideal for the user experience. 😕...

Knowledgebase API Access to folders?

Hi everyone, when using the knowledgebase API is there a way to select existing folders to upload to? or create new folders ?

Using Voiceflow to write user response to Gsheet using API block

Hi all, I'm super new to the community as well as any level of coding and AI. This may be super straightfoward for some and I sincerely appreciate your help. What I want to do: Step 1: Voiceflow chat will prompt user to enter name ...
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Transcripts in test mode are empty/not saved

Transcripts are not being saved during run mode as well as testing with widget in the canvas. It creates the sessions but transcripts are empty "No Data to show"
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Help Publish Agent via API URGENT

I’m working on a project where we used the Voiceflow API and Knowledge Base API to create a custom agent embedded in a front end. We also added buttons on this front end to dynamically update the knowledge base. However, I just realized that these updates don’t actually take effect until we manually go into Voiceflow and publish the agent, which defeats the purpose of dynamic updates. Is there a way to trigger a publish via API or bypass this limitation? Would love any suggestions or workarounds!!...
sunny-green
sunny-green7/18/2025

Airtable Integration Not Showing Personal Access Token Option

Hello, I am trying to connect my Airtable account to use the "Create Record" tool inside an Agent Step. The goal is to see the visual field mapper that shows my table's columns, as described in your documentation. However, I am facing an issue where the Airtable integration only allows me to connect via the old OAuth method (selecting a base) and never prompts me to enter a Personal Access Token. This results in the tool not being able to see my tables, likely due to missing schema.bases:read permissions in the OAuth connection....
mere-teal
mere-teal7/18/2025

Duplicate variables

Hey guys I was experimenting with the set meeting with Cal.com flow, and I copy pasted said flow into another workflow, and this resulted in it creating duplicate variables. Deleting them was easy because you cannot delete the base voiceflow variables, but the duplicates were delteable, they were just the same name. However, it just pops back up after deleting.
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Voiceflow is unable to extract information from dashboard

Whenever I am adding the dashboard URL to my chatbots (Voiceflow) knowledge base, it is unable to read or extract information from that particular URL. However, it can read the same information from Google Sheets.

In the javascript node I am getting the error

PLease understand the below code : function encodeMimeMessageAsBase64Url(mimeContent) { // Ensure Buffer is available in your execution environment. // In Voiceflow's JavaScript steps, Buffer might not be available directly....

How to test with new interface?

Before I was able to test and put variables in. Now its different and I can't find where to put values in my variables so I can test my workflow properly....

RAG Intents

Hi - I just watched this video from Voiceflow YouTube channel about LLM+RAG Intents: https://www.youtube.com/watch?v=bavOGpeCC3M But in nowadays dashboard I don't see that setting anymore on the "Intents" page where I can pick LLM+RAG? Can someone please help? Thank you...

Error: Agent step's exit condition names are in Arabic (not supported string)

Is it not possible to set up the exit conditions in Arabic? I tried to write the name and the LLM description in Arabic, but the step didn't work. It suddenly ends the chat whenever I try to test it out. But when I rewrite them in English, it worked even though the prompt itself is still in Arabic ...
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I have build AI Agent for Chatbot

Now I want to add the API call for Gmail Mail account that once the conversation ends it should send the summary of the conversation to my gmail account. How can I do that?

Search Knowledge base with Question and Filter

Hey, I need help creating a function that search for specific products using the filter. So the goal is basically to filter out "noise" so the question I use to search the knowledge base only retrieve the relevant chunks having the filter I applied, for example brand "sony" should make so all the chunks I receieve has the brand "sony" with my question I used to search for. Here is the code: export default async function main(args) { const { item_number, VFapiKey, brand, question } = args.inputVars;...
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Quotation marks api call fail

Hey guys. Can someone help me how to setup my agent just before the Api call step I need to make sure that my API call doesnt fail when user writes quotation marks. Thanks