Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Conner

7/23/2025

TranscriptId while inside agent

Hi @Tico | Voiceflow Assistant how would you grab the transcriptId of the current conversation while in session

Guido

7/23/2025

Combining Agents with Custom Actions

We use a custom UI that combines text and a Digital Human. To send data to the Digital Human we use a custom action that sends either pre-typed text or the value of a variable to the Digital Human so it can speak those responses. Now with Agents I am looking for a way to have all individual agent responses in a conversation sent to the Digital Human (via a Custom Action) as well . Any suggestions ?

Yash

7/23/2025

Losing credits on Junk Queries

We are encountering a lot of junk question being asked to our chatbot which really don't make any sense. I also want to extent this question to the community. What are the ways by which we can minimise the credit utilisation for the chatbot by tackling/handling these junk queries.

Alex

7/23/2025

Voiceflow agent issue

Hello everyone this my first post I hope i will find help here I have created an appointment booking agent which connects via webhook to an n8n agent tha books the appontments via google calendar.The webhook works just fine,the issue is in the voiceflow agent:In the agent block i have built my prompt and have created an exit condition which is triggered when the user want to book «ραντεβου» which means appointment in greek(its a greek agent) as shown in the photo.The issue is that when i test the agent is immediately says “chat ended”.Any ideas for fixing this? If anyone wants the prompt i can copy it...

Krish

7/23/2025

Personalized Chatbot

Hi guys. I want to integrate user profiles into my chatbot to create a personalized experience for customers. How can I do that on voice flow

Vetle Nilsen

7/23/2025

[email protected] output

Hi, when I share contact email addresses, they appear as "[email protected]" instead of displaying the actual email in the chatbot.

Perfect Partner Bestie

7/23/2025

UK Language?

Hey guys - I am building my first chatbot with you for my own website - how can we train this new model, with language? I told it in the initial box specifically to use British English - but it is still defaulting to US English - so common one is the "z" which we don't use 🙂 thankyou - James

7/22/2025

A Question About LLM

Good Afternoon, are the LLMs used in VoiceFlow called Cloud LLMs, a client wants their own LLM and I wasn’t sure if that’s even possible

Jake (Ridgefire Ai)

7/22/2025

clock/calendar

I was just wondering if there is any way to give the agents access to a clock or calendar purely just for it to be able to understand what the current date and time is while speaking to it, I don't know if this is already a voiceflow feature that i have missed or not but if it isn't a feature I think it would come in handy, especially since no ai specifically has its own internal clock, cheers

matcastro

7/22/2025

Read Verification

Is it possible to "activate" de read verification on whatsapp, and show "typing" (...) in the conversation ?

Airat

7/22/2025

Can Voiceflow Handle File Uploads (Excel, PDF, PPT, Images) for API Integration?

I'm currently building a chatbot on Voiceflow for Tolaram Group, one of Africa’s leading manufacturing companies. The project involves integrating our Voiceflow agent with an internal-use website via API, where the agent fills out a form automatically based on user input. So far, the API integration is going smoothly. However, I’ve encountered a challenge regarding file uploads. When users fill out the form manually on the website, they often attach files — such as Excel files, PDFs, PowerPoint presentations, or images....

chipicuajo

7/22/2025

Upgrade to Pro issues

I’ve been trying to upgrade to Pro. However I’m seeing a vat_prefix_error message. I am trying to do it as a company, but the form lacks that option. I was successful in adding the card and accepting the charge, and saw that I was charged (pending) 3 times and then just got refused. the company and card are from Spain.

BambooCrew_BBC

7/22/2025

No longer getting chatlogs stored in conversation history.

When i go to the conversation history tab i get no test data.. like at all.. all i get is the words No Data.. But when i scroll down as youll see in th video.. its only chat logs that came from webcaht and only after July 16th it seems. All Voice chats appear to store the chat log. I appreciate you guys adding the little debugging window in our test environment but i like to use the chatlog instead cause its easier to trace. So hopefully we can get this resolved....

Ric B

7/22/2025

CRITICAL PROBLEM

I've built an agent with Voiceflow, and I've connected it to WhatsApp through ManyChat. I'm basically using Voiceflow with API calls, and I receive back (randomly, I don't know why) a type 'end' response, and the conversation ends. I have literally no end blocks in my workflow, nor are my Javascript blocks failing, so why do I receive 'end' out of nowhere???...

saqib N

7/22/2025

How to make multiple Agents?

Hi, I’m trying to add buttons in the Agent Step, but it’s not working. I’m not sure if I’m doing something wrong or if there have been recent changes in Voiceflow. Could you please assist me? Thank you!...

hrubasek

7/22/2025

Copy Link

I dont know if it is a bug or a feature but why is it not possible to copy links in KB? I mean the button to copy the link is there but when clicked you get a copy that takes you back to voiceflow and not to the desired copied url page...

Mbayabu

7/21/2025

Send date to webhook

I'm new to Voiceflow and trying to build my first chatbot, an appointment setter. I'm using Make.com for the automation and Voiceflow for the chat part. How do I send data of type date to the Make.com webhook? Let's say in Voiceflow a user writes "I want the appointment on the 16th of August 2025", how do I send 16-08-2025 (type date not string) to the Make.com webhook?...

gibro4327

7/21/2025

AGENT Get sheet + Function tools not working together..

Hello, i am Stuck for days in this (there are no tutorials or anything..). Setting AI agent for financcial agency. I cant get toh´gether tool get sheet - there are actual % of selected banks morgages. The agency want to have control over this + it is very dynamic. And after this, i have added Function tool - it is for calculating the yearly € saved. The get sheet tool is sucessful and the agent can answer exact numbers from there, however it can not wrap it to the variable correctly (i need the variable as a string text (i think it it the best way) to the calculator) Are there any ways to deal with this? Please i am already HOPELESS :/ I WILL GLADLY ADD MORE PICTURES...

UmairPerwaiz

7/21/2025

I want to pop up the voiceflow chatbot

When customer visits the website. I want the chatbot to be pop up automatically. PLease provide me code for it. ...

KenethM1

7/21/2025

Agent fails when render carousel activated using Gemini models

When using Gemini models and carousel being activated in the Agent, it won't run. Check error message.

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