Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

mrwizard239

9/15/2025

file upload limits

are all plans limited to the 10mb file upload limit?

Tomas

9/15/2025

How to pass client name from Zapier to use in Voiceflow call?

Now that I’ve got the assistant calling correctly via Zapier, I’d like to personalize the experience. How can I pass the client’s name along with the phone number, so I can reference it during the call? Specifically:...

bradley3658

9/15/2025

Condition shown as buttons

What I’m trying to achieve I want to create a condition that checks whether a specific variable has a certain value. If the condition is met, it should automatically proceed to the next step in the flow. What the issue is Even though the variable has the correct value, the flow does not continue. Instead, the condition is being displayed as buttons, which I did not expect....

adi

9/15/2025

Agent doesn’t finish its sentences

I thought this was a bug or something but then it kept doing the same issue again and again. I’ve tried increasing the model’s max tokens value but it never helped. Fe in the pictures I attached, I used GPT 4 and 4o with tokens of 4096 Can someone help me to identify and resolve the problem?...

Alex M

9/15/2025

Bug: KB not updating after document replacement and re-sync

I’m running into a KB syncing issue. I replaced a “Settings.docx” file (deleted the old one, uploaded the new version, and re-synced). But the AI Agent still pulls info from the old file — including a client I had removed. This is happening across multiple agents, so it seems like the old data is stuck in cache. Steps to Reproduce: 1. Upload a document (“Settings.docx”) to feed the KB. 2. Edit the document (e.g., remove a client)....

9/14/2025

Hi Folks,

I’ve been trying to import a valid .vf.json file into my Voiceflow workspace for several days, but the import consistently fails. Here are the details: I prepared several .vf.json files (tested in Visual Studio Code → they are valid JSON, UTF-8, correct structure, small file size ~14 KB)....

Alex M

9/13/2025

Bug: AI Agent Randomly Switching Identity

AI Agent randomly ignores prompt/KB and switches to completely different identities (new names, jobs, companies). Report: • Issue: AI agents are randomly assuming different identities during conversations. • Expected Behavior: Agent should consistently follow the system prompt and knowledge base (example: Name = Ana, Company = XYZ Technology)....

GREG

9/13/2025

DTMF Struggles!

I'm sure this should be a simple basic process, but I just can't get it to work and need help. Been trying to work with Tico but either I'm not following directions or he just doesn't get me! LOL I have tried just having a choice block but it’s not detecting the DTMF keys. I have set DTMF: 1 and DTMF: “1” just “1” in the intention but that does not work either. I believe it should just be a choice block with the proper DTMF reference but I’m just not getting it....

9/12/2025

Getting An Email Of User Information

Hello team, Is it possible to have the agent capture the user information and have that sent to my email? If so how? What would be a reason that the Google sheets functions is not working, also can the agent be integrated with Hunger Rush Manual POS?...

DrBanny

9/12/2025

Tabular KB limits

what's the maximum tokens or characters per row in the vf tabular kb?

Sapna

9/12/2025

User Feedback for Evaluation

how to build the feedback mechanism, which should be a thumbs-up/thumbs-down, along with a comment for feedback, for the existing project, and implement this for evaluation?

aodx

9/12/2025

Variables are 0 in "Send Email" tool

I'm working on an AI agent with a two-step process: first, it uses an "add to sheet" tool, and then a "send email" tool. The variables are extracted from a questionnaire and include {name}, {email}, and {address}. The integrations seem to have been done properly, and the variables are correctly added to the sheet. However, when the same data is used in the email body, all the values are showing up as 0. I've been troubleshooting this for a while and I'm honestly getting a little frustrated. Any advice or suggestions on what I might be missing would be a huge help. Thanks!...

dylCA$H

9/12/2025

Need help with dynamic AI content generation

I'm building a chatbot that needs to: Collect business info from conversation (✅ working) Have an AI agent generate personalized content based on that info (✅ working) Set individual variables with that generated content for API submission (❌ struggling)...

Cr4shBarcode

9/11/2025

Dynamic Buttons -- Can Buttons Appear/Hide?

I'm navigating the buttons step and I can't find information on this issue nor am I even sure it's possible. I'm trying to extract options from a csv list and convert them to buttons depending on the contents of the list, but is there a way to toggle the visibility of the buttons? Sometimes a csv list will have five options, sometimes seven, etc. Since I don't want empty buttons taking up space, is there a way to show/hide buttons as needed?

Marius

9/11/2025

Agent User Abuse

Hello guys, how can I prevent or protect my agent from malicious users, or from users who waste a lot of credits without valid reasons? Is there any way I can stop this type of activity?

ScaBasX

9/11/2025

Publishing agent workflow after twilio connect

I have connected my agent workflow to an existing twilio phone number. That worked very well and after that connection I published my workflow so I have a production environment which is connected to twilio number. I also checked the integration settings which shows me that my twilio number is connected with production environment. My problem is when I call the number the agent has the same problems like an older testversion which I already fixed and published. Is there any delay where I have to wait for? What should I also have to take care of?...

Fuckogf

9/11/2025

I’m trying to embed the chatbot onto my website but it keeps auto scrolling on load

Basically what the title says, really annoying and dumb feature. I’ve tried the ‘false’ code but that’s not worked either. Have had this problem for ages, such a dumb feature

yeltazila

9/11/2025

Trouble Switching Google Sheets Integration Account in Voiceflow

I originally connected Google Sheets to my Voiceflow project using a Google account that’s different from the one I used to create the Voiceflow project. Now I’m trying to switch the integration to a different Google account (also not my Voiceflow account) that has the same access permissions to the same Google Sheets files. Even though this new account can open and edit the sheets directly, when I try connecting it in Voiceflow it can’t access the sheets, but if I reconnect the original account, it works again....

PeertopeerC

9/10/2025

Custom action WITH STOP ON ACTION TURNED ON - does not receive Success path on time and ends chat

Here is a mystery for you!. Custom action with an extension register with a web site and a Success path that sould always be triggered by the web site with an interaction action ignores the STOP ON ACTION being turned on and ends the conversation while waiting for an Interaction with a type Success

theleftwright

9/10/2025

Get Transcripts with Dialogue - API Issue

I am attempting to create a Make automation to download/pull the Transcript dialogue so that I can provide my client with a record of the conversations that happen without giving them direct access to the VoiceFlow dashbaord. The problem I'm running into is that the GET HTTP request hits a 500 server error. I've double checked my project ID, API key, etc. I wonder if it has to do with the update to the transcript system because, well, the Fetch Project Transcripts call doesn't pull back a TranscriptID. It has a sessionID but that doesn't necessarily correlate to the TranscriptID. Can anyone help me troubleshoot this? Has anyone already setup an automation/method of retrieving the Transcripts?...

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