Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

stormy-gold

4/23/2025

Black Highlight Issue - Message Input Section

I’ve embedded the Voiceflow chat widget on a site I built using bolt.new — everything works smoothly, except for one thing: 💬 The input field where users type messages has a black background, and I can’t change it to match my site’s theme. I’ve tried:...

rival-black

4/15/2025

Voiceflow's font not working outside

In voiceflow's widget preview there's "Ucity Pro" font clearly visible and working. But when I deploy my agent to a website, font is different, clearly not the one set in voiceflow....

DrBanny

3/21/2025

Buttons not showing

My buttons are not showing.

KriptoCourier

3/11/2025

new widget close button

I'm having complaints from users regarding the absense of an X button or even a "close" option on the new widget. I understand that we are meant to just use the same button as we do to open the widget, but unfortunately this is not very user-friendly if you consider that almost every other application on any device has a close button in the top corner I would love if this could be added to the new widget if we are going to be forced into using it in the future...

like-gold

2/9/2025

saas for each 5 questions

Hi , it is possible de integrate a mini saas for the user ? for example a user should pay 5 dollar for 10 questions in my template . but I'm afraid that the user who uses it just has to refresh the page to reset the session, so he could get around it. Any ideas?

absent-sapphire

1/31/2025

Voiceflow + elevenlabs no audio steps

Hello team ! i want to use the voice that i created on eleven labs to my agent, i have been following the videos from the voiceflow doc integration, i have success concerning the URI that is creating but since voiceflow does not have anymore the audio step i dont see how my agent can use the uri respond...... any help please ?

rival-black

1/14/2025

"Copy" Response Button.

Hello! I am wanting to implement a "Copy" button that displays on every single response from the agent which users can click in order to copy the agent's response. I have been running in circles to look at the best way to implement this and just need a bit of guidance: can I achieve this out of the box through VF, or should I be looking to implement some custom UI and make use of VF's API? If I need to get down and create something custom then I am happy to, but would definitely prefer to save t...

rival-black

10/6/2024

Implementing a Copy Text button

Hi all, I am wanting to implement a "Copy Text" button for my agent's responses, exactly like the functionality on ChatGPT (see screenshot). What is the best way to go about this? Any guidance would be super helpful as I am not a developer by trade but more of just a hobbyist 🙂...

passive-yellow

8/12/2024

Multi Fetch in Function Block

Can I do multiple fetch calls inside a function block?

other-emerald

7/26/2024

Team Trial

Hi! I have a Pro account, but would like to test the Team option please. I tried with the trial, logged out and tried to use the same email as indicated to upgrade, but receive an error of account being in use. Thanks 🙂

genetic-orange

7/24/2024

Assistance Required for Adding "Powered by Optismart" Footer to Chatbot

Dear Voiceflow Support Team, My name is Máté, and I am currently developing a chatbot project on the Voiceflow platform. I would like to add a "Powered by Optismart" footer to my chatbot to clearly indicate the source and partnership. However, I am unable to achieve this with the current capabilities of the platform. Problem Description:...

optimistic-gold

7/22/2024

transfer agent to another account

hey, is it possible to transfer already created agent to another account?

rising-crimson

7/22/2024

Voice assistant integration

May I know how can I integrate voice Assistant with Mobile app?

optimistic-gold

7/21/2024

Making ChatGPT a Voiceflow expert?

I extracted the pdf of all the pages from Voiceflow Documentation and merged them all together. I threw the 300-page pdf file to ChatGPT and asked it to act as a Voiceflow expert. But it still cannot perform well. How can I turn ChatGPT into a perfect Voiceflow expert? How can I create a Voiceflow agent for this?...

optimistic-gold

7/21/2024

User Informations and Airtable Integrations

Please someone help me. For 3 days I have been working on this problem only. Even ChatGPT has started repeating itself now. ⠀ Look at the picture. Before that I collect the user's name, surname, e-mail and phone number. ⠀ My goal is to recognise if the user is already in my Airtable list via record_id. If the user is already in the list, they get a "NoReview" tag and are not added to the list as a new contact....

flat-fuchsia

7/21/2024

Sitemap

I’ve just added a sitemap into my KB. There are about 300 URLS in total. If I set them to refresh daily, will this have any negative impact anywhere? Eg, snarl anything up / make it run slower etc? Is it recommended?

conscious-sapphire

7/21/2024

little bug:

relaxed-coral

7/20/2024

WhatsApp intégration

I Can have tutorial of intégration of WhatsApp in VF?

passive-yellow

7/20/2024

Email Entity Issue

I'm having a problem with an email entity in my Voiceflow project. It's capturing responses that don't contain any email addresses as if they were valid emails. This wasn't an issue in another project I worked on. I've attached a screenshot to show what's happening. Has anyone else experienced this? Any advice on how to fix it would be greatly appreciated....

rival-black

7/20/2024

Conversational Chatbot

I want to know how I can make sure that, depending on the user's response, it knows how to interpret what it refers to, I know it can be done with intents but the thing is that the user can say whatever and have the bot interpret what document it refers to. In the end it is a bot where its objective is to obtain certain information for the document that the user needs. And of course when he gives the first message saying what he needs, there may be indirect responses directed to that document, and he should interpret what he needs and pass it to an intent on another node. And I would also like to know how I can obtain the information from the first message I am referring to: The user, as I said before, can refer to a document indirectly and perhaps gives some information in advance about that document and I would have to collect it and then tell him type, Well, are you missing this information or give me this other information....

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