Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

blackadder5343

6/13/2025

AI AGENTS transition problemseven the same question and at this point

did you have too transtion problem between the new AI agents i'm strugling with this and afte paying the plan to voiceflow i fill that i did a mistake This is my problem: I have a multi-layer agent structure:...

Neisian

6/13/2025

How can I "clear" the transcript history of a specific sessionID?

After developing a flow for quite some time, my user transcript has gotten quite long which causes long delays to load the debug. I tried deleting the transcript but after sending another message it shows up again with everything there was before as well.

KriptoCourier

6/12/2025

projects not working at all - agents not loading?

System wide errors and bug - due to widespread outages??

CaioElias

6/12/2025

JS BLOCK

function validarCPF(cpfNumerico) { if (cpfNumerico.length === 11) { return cpfNumerico; } else { return null;...

foreign-sapphire

6/12/2025

Transcript Extraction Struggle w/ multiple API Calls, Simpler way?

Hey everyone, I’m having issues with this setup and could use pointers on a cleaner approach: What we’re trying to do After-hours/overflow calls come into Voiceflow (client requests). When the call ends, we need the full transcript so we can auto-summarize and follow up—right now we already extract key variables mid-call and push them into our CRM, but we want the full transcript at the end. ...

adverse-sapphire

6/12/2025

Facebook Messenger Problems

Hello, im new to voicelfow and i recently intergrated my voiceflow bot into Facebook messenger and i encountered a problem where when the customer/user sends a like emoji or any emoji, it seems to confuse the bot and just replies with a random message from a random block. is there any way i could prevent this or instruct my Agent into detecting when an Emoji is sent and do something about it.

stormy-gold

6/11/2025

Livechat handoff

Hi, i was starting to design the livechat handoff inside a chat platform but the page dissapear: https://docs.voiceflow.com/docs/live-chat-handoff...

exotic-emerald

6/11/2025

Help a newbie build logic?

I want the bot to take an action (offer coaching to users and request name and email) after the user asks 5 questions of the chatbot. I believe I created the prompt with a capture of the user name and email and created an action prompt but after testing did not get the desired result. I attended a Voiceflow office hour yesterday but we didn't have time to really help me with my question. Steven (who was awesome) suggested I could set up something called a "Question Count" where I could tell the...

Moein I

6/11/2025

BUG! In popover mode, an overlayed element is blocking the site content

I can reproduce it on an empty page with only the Voiceflow widget embedded in 'popover' render mode. This blocks the clickable content on the page even though the widget is closed.

KriptoCourier

6/11/2025

Bug - Deleting Projects

This has been a persistent issue since the early days that has just gotten worse since the latest updates. Deleting an agent/project is somewhat painful , and before I would wait and wait, only to have to refresh the page to actually have the project deleted. Not a super big deal as it usually rectifies itself, but the last project I tried to delete is still in my dashboard. Team might want to look into it...

gradual-turquoise

6/10/2025

credit

1. Each message now consumes 1 credit, even if it's just triggered by button clicks without AI or API use. This used to be free—so may I ask, when did this change take effect? 2. and When i checking credit usage, I currently have to review each day individually to see the total for the month. ...

fair-rose

6/10/2025

Can agents go backwards in flows

I have multiple agents in a network, each handling one task. The scenario is the user is at the warranty agent, but the conversation determined that they need to talk to the booking agent now. Can the user be directed back in the directional flow to then return to the booking agent? If so, how do we do this? Prompt or connections?

exotic-emerald

6/10/2025

Chat Ends After Selecting "Repair" – Agent Block Not Triggering

Hello, I’m pretty sure I followed everything correctly after watching your tutorial videos, but the chat ends after I select the "Repair" option. It doesn’t continue to the agent to ask for the user’s name and email. How can I fix this? Please help!...

like-gold

6/8/2025

Elevenlabs voice not working on call

I'm looking to make my elevenlabs voice talk when i hit run and my ai agent makes a call. My elevenlabs voice doesn't say anything whenever i run it on make.com. I have to start off by saying i am a total beginner. i am making an outbound ai sales agent that can call companies. ...

like-gold

6/7/2025

LIVE CHAT INTEGRATION

Hello, what is the ebst way to include live chat integration while keeping the voiceflow widget. I have seen things like chat-dash and Tixae but maybe the pricing is a bit off, since the only thing I want to do is just include this functionality. Maybe building one myself using the API?...

continuing-cyan

6/7/2025

Issue with Streamline carousel in Voiceflow freezing after external link click

Hey everyone, I’m building a chatbot for my e-commerce store using Voiceflow, and I’ve been stuck for days trying to resolve one key issue. I use the Streamline Connector to fetch recent customer orders and display them in a carousel using a custom Function block. The carousel renders correctly, with each order shown in a card and a button labeled “View Order” that opens the order URL using open_url. ...

fascinating-indigo

6/6/2025

Broken knowledge base

My project's knowledge base is broken. Whatever I enter in the search, even if it's just a set of letters, it shows a chunk score of 80+%. Not only does it give such high percentages, it also searches by one link and does not take into account my text files that are in the knowledge base. When I delete the only URL, it does not find any chunks at all when searching by the rest of the data. For clarity, I created another project with the same knowledge base and there the same query, consisting of a set of letters, gives 15-30% relevance, not 80+....

matcastro

5/29/2025

How to connect voiceflow with whatsapp??

like-gold

5/27/2025

Compliance Checklist for EU/Benelux Projects

What are the key compliance considerations I should be aware of when deploying Voiceflow bots for EU client/users - particularly around data privacy, retention, and user rights? Also for WA bots, can I have it online without mentioning somewhere that it is AI, same to voice/webchat any other similar things I need to pay attention to?...

Pavel Čermák 🦾

5/13/2025

Error: Missing Buttons with Streaming off, Proactive messages not showing, Mic icon not showing

Hello, I have found out following misbehaviour with the webchat in following areas: 1) When streaming is turned off - if you place a button step immediatelly after static text message - the buttons do not show most of the time, only after restarting the page multiple times 2) Proactive messages are not showing for most users - eg. this client of ours: https://teplice.cz has sent us they want us to ammend colours for the proactive messages (which should be there, as we have incorporated them into the webchat code), but we are not able to see them ourselves on our devices (even though we know they are there from the screenshot they sent us)...

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