Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Radiant raindrop

4/19/2024

Do i have to use the User ID for chatbots with multiple conversations at the same time? If so, how?

I cant seem to figure out how to use the User ID, like where to put it, how to update it with information and why i have to use it. And is it crutiual for having m,ultiple conversations at the same time? Does someone have any tips?

sensitive-blue

4/19/2024

WhatsApp integration - « welcome » intent

Hye guys Recently implemented VoiceFlow with WhatsApp. Here’s the issue : When a new user open his WhatsApp discussion the first messages set in my flow (a welcome message for example) are not displayed in the WhatsApp a window. So whatever the user replies after is get as a Global No Match by VoiceFlow, locking the user outside of any our flows. When I checked conversation history on my dashboard, I can see that the welcome messages has been sent. ...

tame-yellow

4/19/2024

Source as Link

I have uploaded several Blog Posts as knowledge Base. i want the bot to link to a blog posts when answers a user question.

eager-peach

4/19/2024

Where is speach?

Hey I was wondering if anyone could help. In this help centre article is it clear there is speach functionality https://learn.voiceflow.com/hc/en-us/articles/6141291821453-Speak However if you look at my screenshot its not on the console? Any idea what Im doing wrong?...

tame-yellow

4/19/2024

Rescan Sitemap, not contained URLs

Is it possible to rescan all URLs contained in a sitemap, not the URls itself? For example, when an URL is added to the sitemap (new Article) i would have to add it manually, correct? But if i add the sitemap ( and it will be rescanned weekly ) the new URL shold be found automaticly, right?

robust-apricot

4/19/2024

Issue with a combination of using "No Match" after buttons and capturing the intent

Hey All! I currently have an issue with using a combination of using the "No Match" option with buttons and capturing the intent of the user. Here is an elaborate explanation video = https://sharing.clickup.com/clip/p/t4748501/3eb54c57-3482-48dd-adc8-960ad5c35af9/screen-recording-2024-04-19-09%3A30.webm...

tame-yellow

4/19/2024

More than 200 URLs?

I uploaded an Sitemap with 2k URLs, but i get a message that only 200 is possible. Is that a Sandbox restriction or is more possible in the paid version? thanks

like-gold

4/18/2024

Multilingual

Is it possible to dynamically configure the language in which the chatbot responds? For example, if I have the user's language, can the chatbot always provide responses in the user's browser language?...

foreign-sapphire

4/18/2024

Why are the answer in the kb preview different (better) then in sandbox and instagram?

Hey guys, I've been struggling with hallucinations and the bot creating products that do not exist. It seems to be better in the kb preview why is that? Any tips how to fix it?

helpful-purple

4/17/2024

Documents with large number of chunks

I have a document with a large number of chunks (43). As such my agent does not retrieve data towards the end of the document. What is the best strategy to overcome this?

continuing-cyan

4/17/2024

Help with Accessing Nested JSON Data in API Response

Hello Voiceflow Community, I'm working on integrating an external API with my Voiceflow project and need help with parsing a nested JSON response to extract specific data and store it in Voiceflow variables. Here is the structure of the JSON response I'm dealing with:...

fascinating-indigo

4/17/2024

How to make AI categorize different information

I need that from 1 user input user AI will understand and categorize different information and put them in the variables

rival-black

4/17/2024

Backend authorization per chat message

I need to make a backend request every time the user sends a chat message. I'm authorizing backend requests with a jwt token from my UI (NextJS). Is there a way to send the jwt token along with each chat request, so that Voiceflow can pass it along to my backend server? Otherwise, is there a proper way to securely provide headers to the Voiceflow chat on load?

quickest-silver

4/17/2024

Connect VF with ElevenLabs

Hey everyone, I'm encountering an API call error with status 400 when attempting to connect my local server with an external service via ngrok. It seems related to my Express.js setup or the way I'm handling requests. The error mentions "Malformed JSON in payload" and I'm seeing headers in the response that look unexpected, indicating an issue with my server's response. Has anyone here dealt with similar issues or have any insights on what might be going wrong? Any advice would be greatly apprec...

continuing-cyan

4/17/2024

Response/JSON path for data retrieval and displaying stored data to the user

Hi there, running into some issues with Voiceflow and the proper capture response notations it expects to be able to properly retrieve, store, and display information that is stored within a variable. Capture Response/JSON Path for Retrieval: What is the correct Response/JSON path or notation that I should include in my capture response fields to retrieve information from an API endpoint for a key called "summary"? How can I properly store it in a Voiceflow variable named "chatbot_summary" for later access? The key returns as a string....

protestant-coral

4/17/2024

Unresponsive "Response AI "

Hello everyone, my Response AI step when testing with the preview feature responds normally. In the prototype and production, the Response AI doesn't respond and you have to reiterate the question to get an answer. Some questions, if its too long doesn't respond at all. How can I rectify this issue? I've tried different models (GPT 3.5 turbo & Haiku) it still returns the same result. I would appreciate any help....

vicious-gold

4/17/2024

Button -> Text Block is Timing Out

I am going from one text block to a button to another text block. The chat keeps timing out while pulling the information on the second text block once that button is triggered. The other button in the same button block works just fine. Here is what I have tried so far: - Deleting and recreating the text blocks and buttons - Tried linking to the block with a direct connection, tried using intent, tried using conditions - added duplicate text blocks. This worked a few times then stopped ...

like-gold

4/17/2024

Inaccurate answers received from KB even after adding proper documents

Can someone tell me why some of the links are highlighted are why some are not? The reason for asking is this is because I feel voice flow isn't able to access all my files from the knowledge base. Hence I'm not getting an accurate answer.

helpful-purple

4/17/2024

Path not connected problem

I am getting this error despite my blocks being connected. Any ideas?

flat-fuchsia

4/17/2024

Google Sheet query

Hey guys, I did a flow where my bot should give answers out of a google sheet and it worked till yesterday... so I wanted to ask if there is anywhere a change I'm missing because I used the API of your given template: https://gsx2json.voiceflow.studio/api I also gave him the parameters for my google sheet but now it doesn't give me answers anymore and just says that he has no access... maybe someone of you knows what I have to change? Or do I need any certificates?...

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