Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

rare-sapphire

4/22/2024

How to upload 10k+ xml links to KB ?

Hi, we are trying to find a way to add thousands of xml links to our chatbot's KB, but we can't seem to find a way that works properly. We tried adding a PDF with 11,000 xml links (basically links that contain property listings) but seems that the bot doesn't know what's inside those links. Does anyone here know how to make it work? Our goal is to have a chatbot that can recommend listings from a large KB based on the clients input. We are currently one the free voiceflow plan since we are just...

national-gold

4/22/2024

Need help with bot response

Hi, I'm making an onboarding chatbot and I'm using "Claude 3 - Haiku" for the knowledge base. I have a problem and I can't solve it. When it answers, the AI will suggest a question that the user could ask, and sometimes the AI even suggests a question and answers the question in the same message. Please note that I use the Knowledge Base data source and not AI. And that the prompt is present in the Knowledge Base and nowhere else. ...

other-emerald

4/22/2024

Delay/ Schedule a message

Is there any way to do this? Am i missing something?

automatic-azure

4/22/2024

Disable Carousel Buttons

Hi guys,Is there a way to disable all buttons in a carousel after the user has passed that step in the conversation?

like-gold

4/22/2024

Variables

I'm not sure, but is there any way to trace variables "backwards"? Meaning, to see where I use the variables. Similarly with blocks. I use a lot of jump labels and would now like to know from where I jump to a specific block.

adverse-sapphire

4/22/2024

Can't choose "Name" in Entity Data Type

I want to create an entity that capture the name of a user, but there is no data type "name"

flat-fuchsia

4/22/2024

Voiceflow & Manychat API Link

Hey guys, I have created a chatbot that manages incoming DMs for an Instagram account. Now the problem I am facing is that, I have areas where the sequence ends and the bot should 'shut off'. But due to the way it is setup, if an account messages after the 'end sequence' section, it just restarts the bot. What I need is for the bot to send some kind of API related request to ManyChat, to tell it to add the 'Not Interested' tag (This is my way of stopping a conversation), as I do not wish to have to do this manually every time....

absent-sapphire

4/22/2024

Javascript block help

Hi, I put a goto block action on a javascript block and I can't figure out how to remove it easily. Of course I can delete the whole block and paste the code in a new javascript block but I can believe there's not a simpler way to do it.

quickest-silver

4/21/2024

I need help

Hello. I use VoiceFlow to create my own Whatsapp bot. I have a question, is there any way to make a reminder function for the user? For example, write. "Hi, do you want to sign up this week?" We have discounts on..." And all that sort of thing this month. Regardless of the user. Mailing...

inland-turquoise

4/21/2024

Groq Tools

Is it possible to use Groq Tools or function calling within Voiceflow given this documentation : https://console.groq.com/docs/tool-use#models For context, I am already able to send and receive messages from Groq with an API step. Thank you....

stormy-gold

4/20/2024

New LLM Intent Matching - NO MATCH ?

I'm probably missing something here! I just switched over to the LLM Intent Classification. I used to rely on a No Match path being routed to the knowledge base when all my intents hit a low confidence. This LLM intent matching is acting like it HAS to pick an intent even when there isn't a good match, whereas before with NLU, if the confidence score was low, it would go through a Nomatch path. What am I missing?

other-emerald

4/20/2024

API Memory

Hey, im using stack ai api as an llm for my voiceflow chatbot, everything is ok, but it cant answer questions, according to previous messages, because llm takes every question as a separate. I'll give an example: -How much do your services cost?(customer) - it costs x amount (llm) - what does it include?(customer) - sorry, i dont know this information (llm) ...

Elastic

4/20/2024

Load Content into a <div> webpage from Chatbot

Hi all, Is it possible to update a content area on a webpage from a Voiceflow chatbot? Use case: Someone is having a conversation, the bot presents a few options as buttons, one button is to see more information. In this context the button option is call "View content". ...

Brandersnatcher

4/19/2024

Any suggestion for getting around a [Moderation error]?

The company I work at deals with video, and sometimes something NSFW will get past our moderation. If a user were to write something along the lines of "There's p**n", I'd like the bot to respond with one of our NSFW policies (which I have in my knowledge base). However, I'm being stopped by a [Moderation error]. Is this implemented by OpenAI or is this a VoiceFlow limitation? In either case, I suppose I can hardcode something, but that kinda defeats the purpose of having an ai bot 😅

fair-rose

4/19/2024

Unable to retrieve tagged file response

I have created a tagged file with the document ID, tag ID and the label. I have attached the tag to the document. I am unable to get a value for the output tag when using the Query API (see attached). Any thoughts would be appreciated.

tag_query.txt

correct-apricot

4/19/2024

Does VoiceFlow require internet connection?

Hello, I am just starting to look at VoiceFlow. I am interested to know if this can function without a connection to internet. I am looking to use in a closed system. Any advice would be appreciated. V/R, ...

exotic-emerald

4/19/2024

TIMEZONES ON AI ASSISTANT

On my AI Assistant the timezone keeps on defualting to UTC instead of GMT+1. How do I change this?

correct-apricot

4/19/2024

Can I embed Apollo.io

Hey everyone, I’m aware that you’re able to embed calendly to get appointments directly I. The chatbot, but can you do this for Apollo meetings?...

Radiant raindrop

4/19/2024

Do i have to use the User ID for chatbots with multiple conversations at the same time? If so, how?

I cant seem to figure out how to use the User ID, like where to put it, how to update it with information and why i have to use it. And is it crutiual for having m,ultiple conversations at the same time? Does someone have any tips?

absent-sapphire

4/19/2024

WhatsApp integration - « welcome » intent

Hye guys Recently implemented VoiceFlow with WhatsApp. Here’s the issue : When a new user open his WhatsApp discussion the first messages set in my flow (a welcome message for example) are not displayed in the WhatsApp a window. So whatever the user replies after is get as a Global No Match by VoiceFlow, locking the user outside of any our flows. When I checked conversation history on my dashboard, I can see that the welcome messages has been sent. ...

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