Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Yash

10/8/2025

Website Performance Issue

We have integrated the Voiceflow chatbot within our website, and are facing a few performance related issues that we would like to report. The Problem Our performance monitoring shows that the script, served from your CDN, is being fully re-downloaded on every page load, resulting in slow load times and unnecessary bandwidth usage. ...

Tat

10/7/2025

I have "[Runtime] an internal error occurred"

@Help123 It's not responding, what's going on? It's a text agent.

Lowe

10/7/2025

Agent calling incorrect tools

Hi, my agent block is trying to use tools that it doesn't have access to. The logs shows that it is calling the tool and then immediately gets set to "successfully executed". Any idea why this happens?...

Mahala

10/7/2025

I want the chatbot to only chat and not provide descriptions of the scenario

I am creating a chat simulation but the chatbot always gives me details of the environment surrounding the conversation but i want convesrsation only so when I phone the chatbot I can have a proper conversation - how do i disable the scenario parts of the conversation?

VyueDigital

10/6/2025

Voice Agent doesn't speak numbers

I'm setting up a voice agent and when I test, it skips over any numbers. Times, pricing, etc. How can this be fixed?

Eric_Cajada

10/6/2025

Images load in Voiceflow but show “not found” on WhatsApp (Flowbridge integration)

Hi everyone, I’m working on an e-commerce Voiceflow project and I’m running into a strange issue. When testing inside Voiceflow, the product images are retrieved correctly from my Supabase database. The image URLs are public and open fine in a browser....

PDenis

10/6/2025

Website audio output of the chatbot

Hello. I was wondering if somebody knows how to get rid of this "audio output" on the website you install a chatbot. everything is disabled in the settings.

Marcus - Be Green

10/6/2025

Turn Chatbot Voice Off

Hi guys! Am I being stupid - but I cannot work out how to stop the chatbot auto speaking when opened up live on the website. I don't mind it being there to be 'turned on' - but if that's not an option, I would prefer to remove it completely....

rudisp

10/6/2025

google speech to text

How can I integrate googles speech to text model into voiceflow?

Shayy

10/6/2025

Voiceflow + Elevelabs

Im trying to import a custom voice to voiceflow (this the api and voice id) everything will import fine, but when it comes to testing it out via phoone call, I cant hear anything/no voice comes out. How do I fix this?

Jackk

10/5/2025

Restoring Saved Conversations in Voiceflow

I’m currently saving both the state and transcripts of my Voiceflow conversations. I’d like to be able to reload a previous session — restoring not just the runtime state, but also the full chat history (messages) — so users can seamlessly continue where they left off. However, when I load the saved state, the messages in the chat aren’t replaced or restored. Is there a native Voiceflow function (such as something like loadTranscripts) that can automatically reload both the conversation state and its corresponding message history?...

Taylor

10/5/2025

Code blocks not opening in any project or account

Hey, seems like a major editor issue. I can’t open or edit any Code blocks across all projects, even in new accounts and browsers. What I’ve tried: ...

erebor

10/5/2025

Bug Found - Analytics Endpoint (interactions)

EDIT: The endpoint now seems to be working as expected - thanks! I've noticed that the https://analytics-api.voiceflow.com/v2/query/usage analytics endpoint has not been returning the correct response for the interactions query. Specifically, interactions are only coming through in the response up until a couple of days ago. I have tested across multiple projects and get the same problem. Seems like no interactions are coming through for the past couple of days. All other usage queries seem to be working fine....

rudisp

10/5/2025

what model for voice to text

What model does VoiceFlow use in the background for voice transcription? I have a scenario where a caller has to provide their zip code, but the transcription seems to really struggle with this, so was wondering of how I could maybe try out different models specifically for the voice recognition.

hudayfa

10/5/2025

voiceflow payments

Hi everyone, I’m building a chatbot where users can donate or make payments without leaving the Voiceflow interface. I’d like them to complete the full payment process (e.g. via Stripe, PayPal, or embedded checkout) inside the chat flow — rather than being redirected to an external page....

Val

10/4/2025

Publishing error: training

I can´t seem to publish my agent but I ran the whole thing and there´s no mistakes. What is happening?

danzbizniz

10/4/2025

Beginner -> intermediate user

Hey everyone. I am familiar with the basic features of voiceflow. I’ve really only been testing it recently since the AI agent node was released so not so familiar with the functions that are somewhat redundant since the workflows became a little more autonomous. However, I am trying to test and understand the features of the latest version and wondered if anyone had any advice or could even point me in the direction of content that helps me understand this. Searching on YouTube, there aren’t cu...

Dylan Wright

10/4/2025

Can't edit/click actions after buttons

There seems to be a major bug in Voiceflow. I’m currently unable to continue my work because I can’t click on the connections after buttons or flows — meaning I can’t edit actions like Set Variable, Open URL, or others.

rudisp

10/4/2025

how to play pre-recorded audio

I want to play precorded audio file when a user call the agent. How can I do this? Can I upload a mp3 somehow and then play it?

rudisp

10/4/2025

Call forwarding

Hello, I am facing an issue with forwarding calls. I set up a Twilio number and connected it to a project. When I call the twilio number, I get connected to voiceflow just fine. The project is simple, see the attached photo. When I tell the agent to connect me to the accounting department, the call is just dropped. The number that it's forwarding to is my own 2nd phonenumber. Any idea what the issue might be? I've tried to change the assigned twilio number to both production and development envi...

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