Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Sleepy

8/6/2025

OpenAI API not working anymore

Hello i had an OpenAI API that was working perfectly fine before, and is still working outside of voiceflow via test but isn't working on voiceflow anymore telling me "i must provide a model parameter" even thought there is!

Daniel

8/6/2025

Twilio to WhatsApp help

Hey guys, just wondering if anyone knows what I need to do. I’ve connected my Twilio number to WhatsApp, and I’m able to receive messages. I also added the correct API and secret keys to link Twilio to Voiceflow, but for some reason, the bot isn’t responding to incoming messages. Any ideas why that might be?

Shahrukh.TRDP

8/6/2025

Account deletion

Is it possible to delete my account and get a refund? I just made the account and paid but I used the wrong email and affiliate link to sign up. Thanks in advance....

xplorai

8/6/2025

ive already connect my spreadsheet via mcp way and my agent cant provide photos of the product why?

in my spreadsheet i have the image link

Advnce

8/6/2025

Google Calender Integrated with Voiceflow and Make. Need Help!

I’m building an AI agent that can directly book appointments into Google Calendar. The agent also needs to fetch and display available time slots while excluding any already booked times, ensuring no double bookings. I’m using Voiceflow for the conversational flow and Make.com for the backend automation. Has anyone implemented something similar or can guide me on the best way to handle time slot generation and filtering in Make?...

Andre

8/6/2025

Integration for Calendly app in Voiceflow

Hello everyone! I would appreciate it if someone could explain how to use Calendly app in Voiceflow chat. https://www.voiceflow.com/integrations/calendly...

MoDaQui

8/5/2025

JSON response to text (string)

Hey guys, I want to display the full JSON response from my Shopify Storefront API call inside a Voiceflow variable so that my AI agent can access and read the product data. The API call works fine in the Test Request, I can see the product data (title, description, image, price, etc.). However, when I capture the response into a variable (e.g. {rawProducts}), the variable ends up empty ([]) instead of showing the full JSON content....

Andre Davtyan

8/5/2025

Deleting an API tool

How do I delete an API tool that is attached to my AI Agent? I have accidentally created a duplicate tool and I want to delete it but I can't find how to do that. I've looked at the workflow settings and basically clicked everywhere I could.

hskrasek

8/5/2025

Event Interactions Results in Blank Chat

I'm trying to implement events within my agent so that users can click a little "AI" prompt that'll jump the conversation into a certain state. Everytime I try to test this locally though, I see the event payload passed correctly but the response is blank, followed by the launch event request and also a blank response. When I find this transcript within the UI, all the log shows is that there was an "interruption" but nothing helpful to identify what that means. My implementation looks pretty much identical to the documentation minus a few tweaks. Interesting to note, that random launch event also doesn't include any of the variables I am passing in during script init....

Outis

8/5/2025

How can I make my voice agent to talk and generally interact in the Greek Language?

For example, I just cloned a template from your yt channel and naturally, everything is in english (prompts, messages etc.) On this tutorial ''Building an AI Real Estate Workflow for Lead Generation and Appointment Setting | Making Bots'',(https://www.youtube.com/watch?v=8rETkAnRwSE), he shows live that with a sinlge line of prompt, while a part of the instructions previously existed, the agent can then actually respond in French. But when I cloned it and I gave my name -first step on the workflow- the agent kept on with english. Now, the question is this: is there a single way to make any agent repsond in greek, without the need to write everything in the greek language? For example, the prompts, intents etc could be in english but the agent could reply in Greek, without missing any info or hallucinating, thus, making the experience for my potential customer (e.g real estate business) unpleasant? Thanks...

RobertF

8/5/2025

Where is default customer support agent getting its product information?

I'm looking at the Basic template as shown in the Templates section at the bottom of the default Dashboard. When I ask the AcmeSolutions support agent what the TaskmasterPro application does, it provides a very detailed explanation of that product. However, when I edit the agent and examine the instructions, I don't see this detailed explanation in the instructions. There also isn't a knowledge base that comes with this template. My question is, where is this agent getting this detailed product...

Medoni

8/5/2025

This AI Chatbot is really bugging?

In one conversation, I ask him if the restaurant has AC, and it say that it is. In other conversation I ask him the same question and he say that he doesn't have the information about that. There is information about AC in the knowladge base.

Yash

8/5/2025

Rate Limiting and Jail Breaking?

there have been multiple attempts of jail breaking our chatbot although we have managed to stop them in time is there a way by which we can ratelimit the chatbot and any specific jailbreaking prompts to save it from the same?

Rishav

8/5/2025

Questions Regarding Voiceflow Chat Widget Voice Behavior & Pronunciation

I'm currently using the Voiceflow web chat widget with voice output enabled, and we’ve encountered a few issues we’d like your help with: 1. Voice Reads Text Verbatim from Chat We've customized our LLM prompts so that the chat responses are much more user-friendly and concise. However, the voice still reads the full chat response word-for-word, even when it's long or pulled directly from website content. 👉 Is there any way to customize the spoken output separately from the text shown in chat (e.g., make it more summarized or conversational)?...

CaioElias

8/5/2025

Formatting Agent Block Responses

I have a function that splits a paragraph into shorter sentences. When I used prompt blocks, I could easily use this function because I was able to store the prompt's response in a variable. However, I’m having trouble doing the same with an Agent block response. How can I store the Agent block's response in a variable or make the Agent reply in shorter, separated sentences instead of one long paragraph? I’ll be using this on WhatsApp, so shorter messages are better than large blocks of text....

Daniel

8/5/2025

Help with Twilio and Voiceflow integration for a WhatsApp Ai support bot

TriggerPointXL

8/4/2025

number being interpreted as time

I have an agent during a voice conversation ask for the users phone number, is is captured as "last utterance" and then the "phone number" variable (which is set to number as type) is set to the last utterance. For some reason, the AI is taking the number provided say 9125551212 and is treating it as a time stamp:( 09:12 5551212 ) but nothing has been set to or implied to be a time stamp, just a straight number. why is voiceflow ai automatically treating this as a "timestamp with a follow-on number"...

Brandersnatcher

8/4/2025

How are uniques counted?

When a user lands on my site, I pop up the chatbot. If they don't engage, does this still count as a unique?

CaioElias

8/4/2025

agent block

How do I save the response from an Agent block into a variable?

kalani

8/4/2025

Airtable not integrating

Hello, I am in the process of integrating my air table using the third party connection. However when I input test data I don’t see my air table updating. Not sure what steps I’m missing....

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