Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Erik-Andre

10/3/2025

Change primary email on my account

How can i change my primary email to another email?

Shayy

10/3/2025

Capturing Responses

If my previous agent block asks "What treatment are you looking to book" and user types or says a treatment for example "microneedling", how do I capture that response "microneedling" as a variable so that I can reference it in other blocks further down the flow? Hope that makes sense

CaioElias

10/3/2025

input

I have connected Voiceflow with WhatsApp, and because of this, my operation is exposed to user messages at any time. Today, a client first sent "ok" and then, 24 seconds later, sent a question. Since my no-reply timeout is set to 15 seconds, their question was not captured. I’d like to know if it’s possible to always redirect any new incoming input to the component that handles user messages.

Erik-Andre

10/3/2025

download transcript

Hello, can someone tell me how to download transcript easy? hehe

Shayy

10/3/2025

Agent Doesn't Read numbers well

I'm having trouble having the voice agent read numbers aloud as whole number (ie. if the number is 2 or 400 it should read/ say aloud "two" or "four hundred") Sometimes the voice agent just skips the number as a whole so it sounds weird. Does anyone know how to fix this? THANK YOU IN ADVANCE 🙂

Alexzander Flores

10/3/2025

I'm on business plan, but can't disable VF branding still

Hello, I've upgraded to the business plan. However I still don't see an option to disable VF branding on any of my chatbots aside from one. This one chatbot I was able to see the toggle option before I upgraded for some reason. That chatbot works, but the other 5 do not. Any suggestions?...

Michael Wichterich

10/2/2025

I was trying to replicate the Webflow X Voiceflow connection

Hey hey I was trying to replicate the Webflow x Voiceflow connection but the proxy (https://template.proxy-voiceflow.com/) is not reachable anymore. Anyone any Ideas how i could proceed further?

ScaBasX

10/1/2025

How to handle the different Environments?

There are three environments in voiceflow. There are known problem with caching on development environment and when I test there 100 times, then it sometimes appears that information given from tests some minutes ago are in other conversations. Can I solve that problem, when I publish my version on staging and share that link then? Is the staging environment completely separate to the development environment? Or how do the three environments differ? Please explain in detail and how to use them correctly....

gapuyyy

10/1/2025

How to use Secrets in API tool from AI agent (not API block)

I can use the secrets on the API block, but it seems that I cannot find a way to use the secrets if I'm using the API tool inside an AI agent. Do anyone knows if this is possible? Thanks,

Redwan

10/1/2025

ASR API

Hi. Are there any future updates in the pipeline which would allow us to plug in a ASR model from a different provider other than what's available now? Similar to how we can plug in our own voice from 11-Labs using API on TTS side. For transparency, I am talking about the company Gladia, who beat DeepSeek on multiple speech recognition and latency tests and offer awesome code-switching and multilingual capabilities.

AgentTEAM

10/1/2025

❓ Question: Carousel switch works but no response after selecting new competition

Hi everyone, I’m building a competition support chatbot in Voiceflow. What I’ve done: I’m using API + document tags so that the Agent always answers from the correct Knowledge Base (no mixing between competitions)....

9/30/2025

KB Issues, can't upload files

When we try uploading files right now it is stuck with the status of the file just loading. Is this an ongoing issue? We tried with different bots and this bug is occurring on all of them. Thank you!...

Tat

9/30/2025

intents

I have a project that has been failing in terms of intents, and it is not responding to new users. This project is almost a year old. (Perhaps it is a VF bug.) In addition, I have another project with the same intent settings, and it works perfectly.

Yash

9/30/2025

Hampering website performance due to bot

We have been told that the bot is not caching anything and it is coming in transfer memory which is reducing our performance. How do we optimise this? Also in another image you can see it says consider setting font-display to swap or optional this is also hampering the perfomrance . How do we resolve this? @Tico | Voiceflow Assistant @Steve B. | IntelleSync.ai any help is appreciated...

Lukáš

9/29/2025

Not providing the response based on the information received from my MCP tool (Pinecone Assistant)

I built my AI Agent step, with connected MCP tool. Expected behaviour: user asks a question > ai calls "get_context" tool to retrieve information from our vector store in Pinecone > responds with the information provided in the response from the "get_context" tool ...

Jay

9/29/2025

Help deploying agents for clients

I recently developed a customer support agent using voiceflow and I was wondering: Do i deploy the agent with my account? Do i create an account my client and I share? Do I have the client create one and then ask for the info? Also, are there ways to protect my client and I from getting hacked?...

Eric_Cajada

9/29/2025

“How to Structure Voiceflow Flows for Large Image-Based Catalogs

So I've got a challenge in front of me... I’m building a conversational assistant for a client that sells 200+ appliances (TVs, air conditioners, fridges, microwaves, stoves). Instead of using a structured database, we’ll be manually uploading the product posters into Voiceflow using card/carousel blocks (each poster already has price, model, and size). My approach so far:...

Dilan

9/29/2025

Question Regarding Credits

Hey, I am trying to build an agent that answers tax related queries. If i run out of credits, will I be able to get more credits on a temporary or permanent basis?

Ilyass

9/29/2025

Access to CURRENT date and time

Hey, I want that my agent have access to the exact date and time for each conversation because when someone asks, ‘Where are you?’ the AI has to ask what time it is each time to provide the information. So I tried the code that you gave us some months ago but it's not working for me. Does someone have a solution to fix that ? (For french time btw)...

em3180

9/29/2025

How do I downgrade to a free plan

I signed up and it automatically added me to the Pro version. I need students to explore the software. One week is not enough for them to explore it. The damn chat bot on the voice flow application is THE MOST USELESS CUSTOMER SERVICE BOT I have seen

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