Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Daniel

8/5/2025

Help with Twilio and Voiceflow integration for a WhatsApp Ai support bot

Hey guys, just wondering if anyone knows what I need to do. I’ve connected my Twilio number to WhatsApp, and I’m able to receive messages. I also added the correct API and secret keys to link Twilio to Voiceflow, but for some reason, the bot isn’t responding to incoming messages. Any ideas why that might be?

TriggerPointXL

8/4/2025

number being interpreted as time

I have an agent during a voice conversation ask for the users phone number, is is captured as "last utterance" and then the "phone number" variable (which is set to number as type) is set to the last utterance. For some reason, the AI is taking the number provided say 9125551212 and is treating it as a time stamp:( 09:12 5551212 ) but nothing has been set to or implied to be a time stamp, just a straight number. why is voiceflow ai automatically treating this as a "timestamp with a follow-on number"...

Brandersnatcher

8/4/2025

How are uniques counted?

When a user lands on my site, I pop up the chatbot. If they don't engage, does this still count as a unique?

CaioElias

8/4/2025

agent block

How do I save the response from an Agent block into a variable?

kalani

8/4/2025

Airtable not integrating

Hello, I am in the process of integrating my air table using the third party connection. However when I input test data I don’t see my air table updating. Not sure what steps I’m missing....

MERWAY

8/3/2025

AI Agent not accurate

Hello Guys, I am using Streamline connector to send my data from my Shopify store to VoiceFlow - as seen in Daniel's video but for some reason my AI agent is pretty inaccurate and will even sometimes change his answer. The questions are pretty basic like "What is the most expensive item?". Have you guys face such issues with your agent?...

ben.stt

8/3/2025

help with transcriptions automation

Hi everyone, i need some help for an automation. I have a bot on a website for my clients. And i want to create an automation in n8n to be notified for each new conversation in the bot and get all infos (date, time, messages of the bot and of the users...) If someone know how to do it and explain it to me ? thks vm

RomAIx

8/3/2025

Custom Extensions Like Confetti Effect

Hi there! A while back I saw the usage of confetti as an effect using custom extensions. I was wondering if there are other ways to do these custom effects like fireworks, balloons, stars, etc...

Braka

8/2/2025

I have been chareg with 500$ of subscription but i put next month or this month to be 250$

voiceflow_invoice_16...

Pavel Čermák 🦾

8/2/2025

BUG: Content-Type: application/json

Hello, since today's morning a bug has emerged in every project spontaneously regarding API call's header: Content-type: application/json - it seems that if we use this header it double fills under the hood -> hence the API call fails.

hrubasek

8/2/2025

API call failed

Hello, could someone help me with this issue please? I am making an api call and I am getting this error "you must provide a model parameter" eventhough I clearly have my model selected in the body of the request (as seen on the right side). Would appreciate any help, thanks...

TriggerPointXL

8/1/2025

Cached agent in voiceflow server

@SupportUSA I had a version of an agent and workflow over a week ago that included asking for an email address and phone number, it never worked out on voice calls as the agent/ai just couldn't get it. so i removed it entirely from the workflow (there is no mention of email) in the wrokflow. But when calling into the agent, it seems to be asking for both the callers email as well as phone number from the old agent flow, i don't know where the agent is getting it from, its causing problems with...

Btfu80

8/1/2025

DTMF to capture a phone number isn't working

I'm trying to create a path for someone to enter their phone number into the voiceflow using dtmf. I'm using the JS below and I've attached a screenshot of the buildout and the results. It isn't ever triggering the complete path when the 10th number is entered. I've tried multiple versions of the JS based on the help webstie that VF provides and they are all doing the same thing. Caputring the numbers but never triggering complete. What am I missing? /* runs right after the DTMF custom-action step */ if (typeof caller_phone !== 'string') caller_phone = ''; const digitMatch = (last_event?.name ?? '').match(/DTMF\s(\d)/);...

Outis

8/1/2025

YouTube Tutorial with major errors in the structure logic?

Good evening, Yesterday I watched the tutorial ''Step-by-Step Building an AI Customer Support Agent in Voiceflow [FULL COURSE]''. Although new to voiceflow, I could not help noticig that an important part of the logic doesnt make sense (to me). Also, one block, the AI block, is just redundant. I left a comment there yesterday and I hope someone form voiceflow could reply accordingly? I am eager to see if I have understood correctly the logic of building and in that case, my assumptions will be proven right....

Neisian

7/31/2025

use secrets value in conditional steps and API body

how do i use secret variable in the conditional step and also in the api body request? I can`t seem to switch to the secrets tab when selecting the variable

CaioElias

7/31/2025

secrets

how do i use secret variable in the conditional step and also in the api body request?

CaioElias

7/31/2025

variable secrets

I'm trying to run an API block and set the variables, but the API returns a 403 Forbidden. However, when I run the same API in Postman, it works. I'd like to know if it's possible to run an API block and set the variables, considering these variables are secrets.

codbeast420

7/31/2025

VoiceFlow Knowledge Base Tagging

Does anyone know how to tag documents in the knowledge base on Voiceflow, so that different agent steps on the canvas only retrieve information from specific knowledge base documents?

majorfomo

7/31/2025

"google_sheets_append_spreadsheet" failed

I'm trying to use the Agent step's Google Sheets tool to add a row to a spreadsheet. I've connected to the correct sheet, but the data is not being added. The tool call fails. The tool attempts to add the data (name, street address, town, postcode, email) as a string, but it should be added as a JSON array by the tool. See screenshots....

(0)))

7/31/2025

Translation error/Agent failure

Hello G’s! So I’ve built this Lead Capture chatbot for a client and the client wants the Chatbot’s language to be Mongolian. I’ve tried giving the Agents inside of Voiceflow a prompt to always answer in Mongolian and to use Gemini. But I’m facing this problem where whenever the Voiceflow build triggers and tries to respond with Mongolian amd use Gemini, it crashes. It crashes with not only Gemini, but every other LLM bigger and comprehensive. Can you guys recommend ways to somehow Translate those messages? If you guys could know how to translate the output, please recommend the way. Thank you! This is urgent 🚨...

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