Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Phillip

10/16/2025

Question about bot detection in the Voiceflow Chat Widget

Hi Voiceflow Team, I would like to know whether the Voiceflow chat widget has any built-in bot detection or protection mechanisms (e.g. CAPTCHA, rate limiting, behavioral detection, etc.). My goal is to ensure that only real human users can interact with the widget and that automated bots cannot send messages or trigger flows....

slingshot

10/15/2025

Subscription cancellation question

Hi, Does Voiceflow retain projects when a subscription is cancelled? I'd like the option to pickup where I left off if possible if I decide the re-subscribe. Thanks!...

MoDaQui

10/14/2025

vf_memory without KB info etc...

Hey, I waanted to use vf_memory, but for some reason there is also searching chatbot in knowledge base and deciding etc.. Is there a way to have in vf_memory only chat history, like it was previously, please 🙏

Alexzander Flores

10/14/2025

Any way to access the conversation ID as a variable in the flow?

I want to access the conversation ID as a variable in the flow so I can link to the transcription page for each chat within a database. Any way to do this?...

Mohamed Hamza

10/14/2025

Estimation

Hello I am on the verge of implementing a chatbot for a big client configurated in VF and passed to Tixae for only the humanhandoff . My client is an ecommerce business who has an average of 1m visitors per month . I am really anxious about credits consumption , do you think the 200k credits business tier will be enough ?

anuj

10/14/2025

How to connect the Voiceflow bot to calling service bot

I connected my Twilio account and also a Phone number +19X4XXX82X I have also set up the Knowledge base to this Twilio Phone number but when I call at this number nothing happens. The voicebot doesn't talk. How can I make it such that when I call this number, the bot starts talking from the knowledge base given to it. ...

rijan

10/14/2025

Error Importing a .vf file

HELP! I copy pasted a JSON code into a text file and converted the textfile into .vf and tried to import the .vf file into voiceflow. I keep getting an error. I have attached the .vf file and error screenshot along with this message...

Reme

10/13/2025

Send SMS during a call

Howdy, Agent Builders! Has anyone built an Agent that can send text messages during a call? Use case: My client's scheduling system doesn't have an API that I can access so I'm thinking of a scenario where the Agent answers the call and based on their response (I want to "schedule an appointment"), the link to schedule an appointment is sent to their phone number......

can

10/10/2025

Is Tico removed?

I've been using Tico in the docs for two days to get ideas for problems I've been experiencing in my workflow. But as of today, when I send a message here, no reply bubble pops up; nothing happens, as if there were no messages. Are you updating, or is this a bug? I tried it from a different browser, an incognito tab, a different internet connection, and a phone, and it still didn't work....

RomAIx

10/10/2025

How to estimate token usage for client?

Hey folks! Quick help on Voiceflow credits for a web chat agent. The estimator seems to assume ~1 credit/interaction and ~0.04 credits/message on GPT-5 Mini. I want to give my client a solid monthly estimate + clear cap. Can you sanity-check a few things? Benchmarks: What’s a typical credits per conversation you’re seeing (e.g., ~4 user turns, ~4 bot turns, ~2 KB lookups)?...

axxel

10/9/2025

Agent with many custom documents!?

Hello team, I have a question... I am building an agent for a nutrition plan advisor for women. The point is that I made a general agent and I am uploading each woman's personalized file to the knowledge base. First, I ask for the name and based on that, it searches for the women’s format and starts giving recommendations (based solely on the document). I uploaded it in PDF format. What sometimes happens is that the agent brings me another girl's plan... for example, I ask him about proteins (and he mentions something that isn't in her document). ...

Aanchal

10/9/2025

Trigger Website Button Click from Voiceflow Chatbot Button

@Tico | Voiceflow Assistant I have a login button on my website that, when clicked, opens a new login page. I want to replicate this behavior inside my Voiceflow chatbot — meaning, when a user clicks a specific button in the chatbot, it should trigger the same click action on the website (not just open the URL directly). In my console, running this works perfectly: document.querySelector("#login-button").click(); However, simply pasting the login page URL in Voiceflow doesn’t work since it must be triggered from the main page. Is there a way in Voiceflow to execute this DOM click event (or something similar) when a chatbot button is clicked?...

hrubasek

10/9/2025

VF Errors/bugs

I am having terrible experience with VF right now 🙁 1) whenever I am using the widget option of talking with my chatbot within the workflow the conversation crashes and the widget dissapears. 2) Outputs are getting doubled. No idea why but whenever the bot answers, some parts are doubled Any help Vf team?...

dk future millionaire

10/8/2025

Double agent step output

Hey guys, whenever I talk to or use an agent step no matter which agent, no matter which model the agents outpust the messages twice. Even when I made a new account in the default project agent step also outputs the messages twice. I also created a new agent and chose a template, didn't do anything myslef and still the same....

AndrejG84

10/8/2025

Missing Youtube videos on Voiceflow channel

Hi, why can't I see the old (more than 1 year ago) videos on Voiceflow youtube channel anymore? I can see only those which are maximum one year old but not the older ones. Some good older ones seem to be deleted from the channel. Was this done on purpose or by mistake?

batlz

10/8/2025

Limit an agent to a knowledge base folder

Hi everyone I'm creating 2 agents, for 2 clients, and I would like to separate the KB. However, the second agent seems to search in the first KB. Do you know if a solution exists for that ?...

Lucius_Aurelius

10/8/2025

stop multiple outbound api calls

Hi, How do I stop unwanted multiple api calls for outbound calls with Twilio? I trigger the outbound call to selected number and everything works fine except for the fact that this call is made multiple times. Althought call is running ok api still sends requests so Twillio is calling multiple times during the ongoing phonecall. How to stop it?...

RomAIx

10/8/2025

Injecting Voiceflow variables into a custom extension?

Hey! Quick question: Is it possible to display or pre-fill some of my Voiceflow variables directly inside a custom extension?...

Guido

10/8/2025

How can I move a project to another workspace ?

I want to move a project to another workspace. The only way I can find do this is by exporting and importing. With that I'll loose all the conversation history. Is there another way tp achieve this ?

Svimu

10/8/2025

Popups in Voiceflow? Need suggestions

How are people building popups with Voiceflow? For example, if there is chatbutton in the corner, there would be like "Hey, come chat with me!" Are people using Voiceflow only, or are you guys using some other programs with Voiceflow to create some popups? Example in picture...

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