Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

LouiseA

11/12/2025

Voiceflow branding still shows on my widget

Hello, I'm trying to add a chat widget on my shopify store. I already copied the snippet on voiceflow from the integration tab; and I published to production after saving the widget settings but the voiceflow branding is still showing on shopify. How do I remove the branding that reads "Powered by voiceflow" from my shopify website? I attached screen shots for reference. Thanks....

Jorge de Botia

11/12/2025

How can i submit a ticket to VF team to report a BUG

Yesterday (Nov 11), i renewed my VF suscription but I don't have the token recharge and my bots have stopped

Andreas

11/12/2025

Import Github Wiki - ❌ Upload *md files

My company owns some github repos, and I would like to add them to the KB. I encountered some scraping issues, as the data was practically worthless, looks like there are some preventive measures happening from getting scraped. Nevermind, I cloned the repos and tried to upload the files manually - but they are markdown files *.md i thought great, this should be actually much better for an AI to understand than HTML, until found out Voiceflow supports only pdf, docx and txt files....

David140

11/12/2025

New transcripts API

Is it possible to build a process that pulls transcript details but also pulls in variables that were set during the conversation? I know the new API has a lot more stuff it can capture but I'm hoping somebody has a quick and easy answer to point me to the right endpoint. thanks!

CaioElias

11/11/2025

amount of tokens

its been a month since the last charge and the tokens hasnt reseted yet.

Tat

11/11/2025

Need help

Hi!! I need @help with two queries: 1. Product links are included in the KB as urls, and I generally want it to give the product link + descriptions, but it goes overboard inventing urls... Any ideas on how to reduce this? > I using Claude 4 sonnet (0.03 temp) Agent step with knowledge base box activated. 2. How to generate different response boxes in WhatsApp with a Voiceflow agent. I have an agent and I want it to offer two or three products depending on the last utterance. Can I do this through the prompt? Or is there a tool or tutorial you can recommend?...

Tayyab Naeem

11/11/2025

The agent Does Not speak properly

i have created a flow with ai agents and standard nodes what it do when test the flow runs smoothly but skips beats like it doesnot speak up the messages even of the standard message node can anyone help me with this also i want help in how can i reduce the delay in VF it takes to much time to transition and sending next message...

Henri

11/10/2025

Button to speak not visible

Voice input is enabled but not visible in the widget:

Hugh Fungus

11/9/2025

Bug - Functions stop working in UI after some time

Hi all, On a test workflow that I just created, functions run perfectly - but on one that I'm actually working on, I can't get them to run at all. You can see in the screenshot they're using exactly the same code, but when I run the one on the test project, it actually returns "Hello World", but on my main project, it doesn't return anything and just gets stuck. ...

Hi Human

11/8/2025

Vonage Phone Number not working

Hi, I have connected a Vonage phone number with Voiceflow and assigned it to my flow. However, when I call the number, it rings once, answers the call but then stays silent. Any help?...

Mohammed

11/7/2025

HELP ME

Hello Guys, I'm a beginner and I have some questions. I'd really appreciate your help. How can I make the Voiceflow chatbot save information and previous conversations for the same client? And how can we link VoiceFlow with Instagram, WhatsApp, and other social media platforms?...

kmilo9319

11/6/2025

problems with parameters in MCP

Hello everyone, I have a problem with the mcp tool. It seems to have a bug and 1. it does not allow me to disable the fields that I do not want to be mandatory 2. it is not capturing the value of any variable in the default value field. According to the documentation, if it is possible to disable the inputs and the default fields, they should accept variables, but it is not taking them into account. ...

Jacob Mak

11/5/2025

Automating Evaluations

In addition to an agent I'm trying to use VoiceFlow to build a tool that automatically evaluates transcripts generated by Fireflies. Then I'd like to get the results from the evaluation out of the platform and generate reports from them. Is VoiceFlow able to do this? I'm not seeing the ability to so far in workflows. It seems like evaluations can only be used on transcripts created by VoiceFlow. Any help is appreciated!

V.Gergő

11/4/2025

Cal.com + Voiceflow

Hello Guys! I would like to integrate my cal.com calendar to m Voiceflow chatbot, so user's can see the calendar and book appointments there. Does anyone have experinece with this one?...

AyoEpic

11/4/2025

Google sheet integration - values section with variables only sends strings and not array

Ive tested this multiple times yesterday with no luck. is there a way to get specified variables place in the values section (not the llm box either) Currently anything i put in the values section gets sent out as a string which google sheets wont accept and throws an error But when i have AI just map it by itself in the main llm box of the google sheets tool it sends it as an array with no issues...

Franklin

11/4/2025

How do you log every transscript into a dashboard?

without calling tools, to log every convo (uses too many credits). And how do you create the dashboard? atm i am using make.com to log every convo, but it becomes too expensive in the long run. anyone has an easy way to do this?

kaluparippu

11/4/2025

Need Help Connecting Pinecone to Voiceflow – Input Works, Output Doesn’t Return

Hi everyone, I’m trying to integrate Pinecone with Voiceflow and running into a snag. I’ve attempted two approaches: Using the Function Block in Voiceflow I created a custom function to send user input and conversation history to Pinecone. The input reaches Pinecone successfully, but the output doesn’t return to Voiceflow. I’ve double-checked the input/output variable mappings and API key setup, but still no luck....

🅿

11/4/2025

Trying to have my Agent automatically identify the callers number and send sms there instead asking

Anybody know how to do this?

renveer

11/4/2025

How to completely delete transcript

When I use the delete transcript API the transcript gets deleted from voiceflow interface. However when I use the « get all project transcript API » , I can still get the deleted transcript there. For regulatory reasons, I can get in trouble because of this. ...

ConfusionReigns

11/3/2025

Call jitter and voice cutout?

I'm experiencing poor call quality on my imported Irish twilio number routed through the US edge. Jitter and cutout. I'm not speaking.

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