Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Pingu

8/19/2025

Can capture nodes not be used along side agent nodes?

I want to achieve the following: Agent introduces itself, asks user for their company name and support password. Once both have been provided, we then extract both bits, and send the data off to a webhook. The capture step cannot be placed inside the same bounding box as an agent? Only a Chat message? If the capture is placed after the agent, it then pauses, waiting for input... ...

Showboyy

8/18/2025

Publishing fails across multiple agents

Hello Voiceflow, I have noticed repeated publishing failures with four different agents in the same workspace. All of them have previously published without any problems. Do you know where the problem might be?...

msampino

8/18/2025

No reply does not work

We are trying to trigger an API call if no reply is made in the chatbot after 10 minutes but the listener never triggers. Anyone else having this issue?

Stino12547

8/18/2025

Looking for a Voiceflow chatbot analytics tool

Hi everyone, I’m looking for an analytics tool for my AI agents made with Voiceflow. I used to use Chatdash, but it’s gotten too expensive. I’m hoping to find something that’s easy to connect to Voiceflow and gives clear insights into user interactions and conversation flows. Any recommendations? Thank you very much in advance 🔥

Aanchal

8/18/2025

Message Delay not Working

Hi Team, @Tico | Voiceflow Assistant I'm trying to use message delay functionality, I added a delay of 20000 i.e. 20 seconds, but when I run the flow, I instantly get that message....

Gaurav D.

8/18/2025

Need IP ranges to whitelist

hi guys, we are building a chat agent for a client who has a custom API. restricted only to our geo-location....

Ilyass

8/18/2025

Suggested question buttons

Hi, I’m working on a webchat, which is also connected to Instagram via GHL. I’d like to add suggested question buttons only on the webchat, but I don’t want these suggestions to appear on Instagram. Does anyone know how to handle this? If I just add the buttons after the greetings, they won’t appear on Instagram?...

xavi

8/17/2025

Create a Dynamic Carousel using Knowledge Base Sources

Hi community, I am looking for help on building a Dynamic Carousel using Knowledge Base Sources for my agent and struggling with function input. Can someone suggest teh ebst way of doing this. I don't believge it is very complex, I am just not experienced in this domain. I would greatly appreciate any help, and would be happy to pay in future if available to help with future tasks that involve functions and API integration as well. Thanks...

Carl

8/17/2025

NOTIFICATIONS INSIDE THE CHATBOT

QUESTION ALERT GUYS: is it possible to make the ai chatbot send notifications inside the chatbot itself if a customer registered in the chatbot

Clecornu08

8/17/2025

Help with DTMF prompting

I am trying to have the caller input their phone number through the keypad, I am not sure if there is something wrong with my pathway but I can see in the transcripts that the numbers are not even being registered when the user inputs them.

Pavel Čermák 🦾

8/16/2025

Change 'Open chat agent' tooltip text

Hello, I have been trying to change via css the 'Open chat agent' tooltip message, but havent been able to do so in any way, shape or form. Is there any way how to change/localize this text ? Some of our czech clients complain about it. Thank you very much in advance....

LouiseA

8/15/2025

Received a (200 OK) but no product info

Hello, I'm building a Dynamic Carousel and I created an airtable formula that should return products based on customer quer now I want to test it. My VF API call is successfully sending the request (200 OK) but with 2 curly brackets [ ] and no product information returned back. I have screen shots here. Any help would be appreciated. Thanks

Clecornu08

8/14/2025

Is there a way to grab caller ID so the user does not have to input their phone number?

I feel like the AI does not do a great job at capturing phone numbers as an entity so I am just looking at alternative ways to get the users phone number

Danail Karaivanov

8/14/2025

I've been charged $60 and I received an invoice for $0

Hello, I received an invoice for $0 but I was charged $60, I tried to contact support but I received an automated email saying that my email is not associated with an account, which is incorrect. I've been using Voiceflow with that same email for almost 2 years. I'm also currently on a Business plan. Can you please assist me with this issue?

Braka

8/14/2025

Chat hosting problem

how i can fix this or lower usage huge thanks

CaioElias

8/13/2025

Silent Response Storage

I want to know if it’s possible to pass the following command as a prompt to an agent block: Respond to the customer’s question but do not send it. Save the response in the variable {answer} and then always take the exit condition. In other words, it would save the response in the variable {answer} but not display it in the chat....

Lisa

8/13/2025

variables and logic tutorial video prompt not working

Doing this tutorial https://youtu.be/gikDYnKt5qA?si=d3erQqVv81fyHFwb but it's not working. Anyone worked it out? Thanks....

Campbell

8/13/2025

cannot import a twilio number, please help

I tried to import my twilio number but cannot

MoDaQui

8/12/2025

Automatic knowledge base from shopify API call

Hey guys, can someone help me with this thing? I want to create chatbot with voiceflow for Shopify store and I got one problem. I dont want to add products to knowledge base manually, cause it will be chatbot for clothing brand that adds a lot of products monthly and it would be a lot of work. So I created API call for storefront API of Shopify to get informations about all the products from that store and save it to variable. Then I tell AI agent to take information from that variable but it is...

Juha Sulkakoski

8/12/2025

Does conversation when changing page?

I heard that on mobile, when customer changes the page, conversation does not follow? Is there any workaround with this? It definately should follow! We are new in this platform, so curious, does the conversation follow on desktop mode?

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