V
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinV
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinHow many knowledge base sources does each plan allow.
Hey!
This page says pro plan has 3k knowledge sources: https://www.voiceflow.com/pricing
In my account when I'm checking out the plans, it says the Pro only has 200 knowledge sources.
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!!BUG!!
HI everyone, I would like to point out error and ask for help regarding a bug when making a duplicate of vf project. All is showed in video attached below:
Thanks for any help
https://www.loom.com/share/25f9f497b49c4e7d9d5f107043fd3558...
Voiceflow intent query
Hi, can someone help with why my intents are not working? As you can see, I have the service one setup and when I type 'what services do you offer' it doesn't read the intent

agent response
Is it possible to use an Agent block and instruct it not to send the message to the customer?
I want the Agent to generate the answer to the customer’s question, but instead of sending it, the answer should be stored in a variable {answer}. Right after storing the response in the variable, the flow should automatically continue through the exit condition without waiting for the user’s next input....
agent block
My agent block, whenever it needs to answer a customer’s question, says: “to answer your question, I need to check the knowledge base.”
This negatively impacts the user experience.
I want it to stop saying that and instead return only the direct answer....

AI Agent Returning Broken Shopify Links
Hey everyone 👋
I’m running into an issue with my AI agent in Voiceflow. Whenever the assistant tries to provide a product link from my Shopify store, it sometimes generates URLs that don’t actually exist. Instead of linking to the real product page, it makes up a link that leads to a 404 error.
Has anyone experienced this before? A few questions I’m hoping to get advice on:...
Whatsapp & Voiceflow
I have connected WhatsApp and Voiceflow through a custom server. The first introductory message I send from WhatsApp is received and registered by voiceflow but when I reply with a text message, that second message is not registered by voiceflow and the flow does not continue. This only happens with WhatsApp, when testing on voiceflow directly the flow works well. Can anyone help?
KB Error: No Hits – What to Do?
Hello everyone,
the KB search suddenly finds no content anymore, no results are returned, even though the query is relevant. Previously, everything worked perfectly, and the KB delivered reliable answers.
My KB is well-structured in Google Sheets (columns: Question, Answer, Category, etc.) and integrated via a URL-link. Has anyone experienced similar issues or has tips on what might be causing this ?
Thanks for your help!...
Typing effect
I have connected Voiceflow to WhatsApp. How can I add the “typing” effect on WhatsApp while the agent is processing the flow?
Block
How can I make my agent block, after responding with what it should say, immediately follow the (only) exit condition without waiting for the user’s reply?
I just need my flow to continue. However the agent step cant continue it without waiting for the next answer.
I want my agent to only answer the customer’s question and continue the flow, without waiting for the next input. How can I do this?...
Exit cenario
How can I make my agent block, after responding with what it should say, immediately follow the (only) exit condition without waiting for the user’s reply?
Dynamic carousel
Hi. I've created a dynamic carousel in Function step. It should show carousel cards, each with product picture, description, price and button called "More details." Upon clicking the button, an url link (contained in variable record.fields.Link) should be open. Everything works as expected except for the fact that the button doesn't open the URL link. I've checked the URL link and it's not broken. In the Javascript code I use type: "open_url". I've also tried "url" and "web_url" but it still doesn't work. Can someone advise how to fix this? Here is the code for the button and for showing the carousel trace:
const carouselCards = records.map(record => ({ title: record.fields.Product, description: { text:
const carouselCards = records.map(record => ({ title: record.fields.Product, description: { text:
€${record.fields.Price}
},
imageUrl: record.fields.Photo,...
Problem with de voice agent (elevenlabs)
I’ve been experiencing the same issue for several months now and still haven’t received a response. Both myself and several others here on Discord are facing this problem. I recently upgraded to the Business plan specifically to get support, but I still haven’t heard back.
Could you please help resolve this issue? I urgently need to put my customer service agent into production.
The problem occurs when the ElevenLabs account is synced — the voice doesn’t play, and there’s no sound. If you check the logs, you’ll see that a conversation is generated, but in reality, nothing can be heard. Choosing the right voice is essential, especially in countries where English is not the native language. We need a voice that better matches our dialect....
Api Call for recomendation products
How connect my agent to api call of my site for recomendation products and show them in a carousel?
Voiceflow widget integration not working on Wix - widget won't appear at all
Hey everyone! I'm having trouble integrating my Voiceflow chat widget into my Wix website and could really use some help.
The problem:
When I copy/paste the integration code from Voiceflow into my Wix site (using HTML embed), the widget doesn't appear at all on the page
I've followed all the standard integration steps but nothing shows up...

Project suddenly not publishing (Failing to compile environment) 🫣
Hey guys, out of the blue I'm having trouble publishing as well as running my project.
Haven't made any changes since yesterday but now I keep get an error saying: Failed to publish: unable to compiling environment. When I try to run my agent is says: could not compile your agent, please try again later. (See screenshots)
I've done a hard refresh, tried creating a minimal copy with just the start step, etc but it's not working?...

Publishing fails: "Unable to compiling environment"
Hey guys, out of the blue I'm having trouble publishing as well as running my project. I keep get an error saying: Failed to publish: unable to compiling environment. When I try to run my agent is says: could not compile your agent, please try again later. (See screenshots)
I've done a hard refresh, tried creating a minimal copy with just the start step, etc but it's not working?
Please advise on what I can do or how I can fix it? We're in production already 🫣...

Recomendation products from the site with dynamic carousel images?
How create recomendation products from the site with dynamic carousel images?
Incorrect Production Agent Used
Hi
Issue
I duplicated a project I made for an ecommerce store (Store A) for another ecomm store (Store B).
While building the agent for Store B, everything was working fine. When I embedded the agent onto Store B's shopify store, it had the styling and initial messaging of Store B, but used Store A's variables and knowledge base....
Can capture nodes not be used along side agent nodes?
I want to achieve the following:
Agent introduces itself, asks user for their company name and support password. Once both have been provided, we then extract both bits, and send the data off to a webhook.
The capture step cannot be placed inside the same bounding box as an agent? Only a Chat message? If the capture is placed after the agent, it then pauses, waiting for input...
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