Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Guido

11/18/2025

We get a 500 error when trying to connect from the front end to the API. Is there a known error ?

visyy

11/18/2025

Published VF agent only showing "Test your agent" on wordpress site.

I have a VF bot on a clients website thats made with wordpress and has worked normally up until this point, now they messaged me that it says "Test your agent". When i tried to purge cache and before when they refreshed the site it briefly showed the bot but it constantly says "Test your agent". Yes its been published before many times and i checked, the embed code from voiceflow is exactly correct. What is the reason this is this way and is this on voiceflows end? i think it is?...

lems

11/18/2025

CORS errors

Hi there, Since today I'm receiving CORS errors when trying to call the Dialog API endpoints. I understand that traffic should go through a backend server, making sure not to expose any secrets. But my application only runs locally on my computer, so exposing any secrets is not a problem for me. Did Voiceflow start requiring CORS for the API endpoints by default recently? I only started getting cors errors...

Valeri Sabev

11/18/2025

Creating a Voice Agent without Twilio/Voyage/Telnyx

Asking because a really big enterprise client of mine wants to use their current call center architecture and so is it possible using voiceflow's API's (https://docs.voiceflow.com/reference/api-guide-dmapi-setup) to create a voice experienced through my own server which gets routed to their phone system without using a platform such as Twilio, Voyage or Telnyx, or at least without buying a phone number from them?

Mike

11/16/2025

Condition Step Works In Production - Not On Canvas

I cannot get a condition step to work on the canvas no matter how I set it up - the flow just stalls...but it works when testing the published version on web chat. Am I crazy?

barber

11/16/2025

language

Does anyone know if it's possible to make a Voiceflow voice agent speak Hebrew (TTS) and also understand Hebrew (STT) during phone calls?

Erik-Andre

11/16/2025

Does this get stored somewhere, or is it 100% deleted?

Don't save chat history as transcript Never...

ScaBasX

11/15/2025

Searching for a Voiceflow Transcript evaluation use case

Hello guys, I am searching for a transcript evaluation use case because until here I don't use the transcript evaluation at all. Which use case I should have to use it or what does make sense to use it for? Do you have any blueprints or experiences with that functionality?...

Conner

11/15/2025

Long Sessions Within An Agent Node

Hello, I've got a coaching agent that guides the user through several question sets and frameworks. Only thing I've realized is a lot of the conversation is spent inside of a single agent node, which inevitably leads to pegging out max tokens inside of the single node. When this happens, the user gets no notification and their queries seem to fall on deaf ears as the agent just stops responding completely (even though I can see tokens still getting consumed on the backend logs). Wondering if any of you have dealt with this in a sophisticated way. ...

Kaleksy

11/14/2025

Voiceflow custom events for analytics

Hi! I’m trying to capture custom events from the Voiceflow Web Chat widget in the browser and pass that data later to analytics pipeline. I can receive the standard voiceflow:interact and voiceflow:save_session events using: window.addEventListener("message", e => console.log(e.data));...

kmilo9319

11/14/2025

dtmf not in api send message

I'm trying to send messages through the SendMessages API, but the response I get is still a DTMF response. I already disabled this option from the platform, but when using the API the request is still being sent as DTMF. Can you help me identify why it keeps happening and how to prevent such messages from being sent in API?...

David

11/14/2025

How to stop an Agent from asking freestyle questions?

I'm building my first agent and hit a snag. It is a chatbot that will ask a series of questions and then send the responses to an email address at the end of the conversation. Each question is in its own agent block. My issue is that the chatbot will ask questions that are not part of the series of questions I'm wanting it to ask. For example... the agent block has the instructions of (paraphrasing) "ask for the customer's zip code". Instead, it will first ask "Do you already have homeowner's insurance?" but that question is nowhere in the flow. How can I get the agent to stick strictly to the flow?...

mikchl

11/14/2025

Is there an option for users to input files into the chat?

Is there an option for users to input files into the chat? Like ie. user needs to feed chatbot with invoice or iamge or any other file. How can he do it?

MarcosDelSer

11/13/2025

Agents not answering the user

Hey there, we have a chatbot connected to WhatsApp using Flowbridge. We have been seeing a weird behaviour where a user starts a new session saying "hi" or "hola" and only the intent detection gets triggered, but no agent kicks in. After the start step, we have the utterance step, a few functions to load context and an if/else block to route the users to one of two agents depending on a segmentation variable. ...

Charlie

11/13/2025

Getting Voice agent to dial an extension i.e. Ext 241 or 0 for receptionist

Is there way I can get a voice agent to "enter" an extension after dialling a phone number? On my canvas, I have a message block with <speak>{extension}</speak> but it literally speaks the extension e.g. "Two, four, one". I have enabled Key Input in the Voice agent settings. But I don't know what type of "block" do I need to use on the canvas. Can someone please lend a hand? I'm new to Voiceflow and not very technical, hehe! So kindly explain in layman's terms. Thanks!

David140

11/13/2025

Agent searching knowledge base multiple times

I think this has only started happening so maybe it's my settings but I can't tell why. When I ask the agent a question (I'm using the agent step) the knowledge base tool is called 4 times and seems to create an 'ai result' each time but it doesn't actually respond until after the 4th run. Anyone else run into this?

Hustler_OJ

11/13/2025

How To off DIALOGUE, Prompt message...

- What I’m looking to achieve I want my Agent bot to respond normally during testing, without automatically generating those imaginary scenarios or “DIALOGUE 1 / PROMPT” messages. - What the issue is Whenever I click Run in my scenario, the Agent starts the conversation with weird, pre-generated dialogue examples like:...

Dr Cog

11/12/2025

Global no-reply is broken - "ended after reaching unconnected path"

If global no-reply is set, and the delay is reached, it will immediately end the call before any no-reply message is sent. The debug message states "Ended after reaching unconnected path", suggesting that the no-reply response is not correctly integrated into the flow.

Erik-Andre

11/12/2025

EU hosting

Can Voiceflow get EU hosting soon? 🙂

earcher_

11/12/2025

Voice to Text Failure

Hey there, We’re currently having an issue where our entire on call system is down. Voice to text is not working, or when it does work it registers as numbers. This is a pretty huge downage for us, and we’d love some help asap!...

Previous Next