Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

Juha Sulkakoski

8/12/2025

Does conversation when changing page?

I heard that on mobile, when customer changes the page, conversation does not follow? Is there any workaround with this? It definately should follow! We are new in this platform, so curious, does the conversation follow on desktop mode?

Drunkboomy

8/12/2025

Help with Live Agent Handoff: Operator messages not appearing in chat UI

Hi everyone, I'm struggling with a live agent handoff integration and could use some expert advice. My goal is to allow a user in the Voiceflow web chat to have a real-time conversation with an operator from Zoho SalesIQ. The core question is: Is it possible for two different parties (the end-user and a live operator sending messages via the API) to have a back-and-forth conversation within the standard Voiceflow chat widget?...

Ion

8/12/2025

Voiceflow Developer Team, Regarding the new Query Usage for a project v2

The api is broken It responses correctly with all values for each month except the previous month and the current month.

David140

8/12/2025

Agents in a chain not starting

I really need some guidance with a chain of agents I have in my project. I have 3 in a row asking a number of survey questions ( had to split them up as there are too many questions and one couldn't handle saving that many variables) Each agent asks a set of questions and hands off to the next agent. I've spent ages on the prompts and formatting but it's really inconsistent. Sometimes the 2nd and 3rd agents start fine when the path leads to them, and sometimes they don't say anything at all even though I can see they are highlighted on the canvas. Can anyone lend a hand?...

Guillaume Schupp

8/12/2025

[Help] Voice Input Not Showing in Production Embed

Hi everyone, I launched a chatbot with Voice Input enabled and the Chat Interface set to Embed. In the builder’s test mode, the voice input works perfectly, but in the production environment, it doesn’t appear at all. Has anyone experienced this before? How can I enable voice input in production?...

xplorai

8/12/2025

streamline connector on woocommerce

hello!can i use streamline connector download plugin for woocomerce?

A5J4DX

8/11/2025

Project Import Fail

Hi, I'm new to Voiceflow. When I try to import a project, it fails and says Import failed, please try again. If the issue continues, contact our customer support team, or report an issue. The report an issue is a hyperlink that fails and redirects to https://docs.voiceflow.com/docs/get-help?_gl=1*n7j96u*_gcl_au*MTM5MjE3MTA5My4xNzUzNzQ5MTk2LjE5MzQwMjY1MzIuMTc1NDg3MzE4OS4xNzU0ODczMjI3*_ga*OTU5OTg5NjAwLjE3NTM3NTA1MDk.*_ga_1NT1L04113*czE3NTQ5NTQ2MzUkbzEwJGcxJHQxNzU0OTU0NzMwJGozMiRsMCRoOTYxMDc1MDY0...

Sapna

8/11/2025

Error while uploading table.

I am using Pro plan and I am getting the below error. Total KB sources are 16 and 4822 total rows across the knowledge base. Error: "406 - "{"message":"The number of rows in the uploaded table exceeds the limit for your current plan. Please upgrade your plan to upload tables with more rows.","statusCode":406,"statusText":"Not Acceptable","timestamp":"2025-08-11T22:35:22.083Z","path":"/v1alpha1/public/knowledge-base/document/upload/table?overwrite=true"}""

Eryk1

8/11/2025

Credit usage

Before credits there were tokens. You got 100,000 per month. An simple LLM would use around 150 tokens. Thats it. Then you switched it to 100 credits and make each message the user sends, whether thats a button click or a "Thanks" consume one credit. I will not be using voiceflow with this insane pricing anymore....

Filip

8/11/2025

Agent hand off to client

Hey guys, I have a question about the tokenization. I build a chatbot for client, but I see that there are some changes with credit usage instead of the old way as was in voiceflow. How to transfer this chatbot to the client so that they can pay for tokens themselves. Do they need to make theirs voiceflow account, do they have to buy subscription or they can buy tokens, and how is it working when they ran out of tokens? Thank you so much 🙏...

hrubasek

8/11/2025

Current conversation transcript

Hey guys. I want to make a chatbot where when the user is not satisified with the answer I get an email. How do I set up transcript API's ? Thanks

ben.stt

8/11/2025

Get transcript

Is it possible to get the transcript of a conversation of a chatbot with all messages and send it with API ? This can be trigger for every new conversation ? Thanks #❓┃help #help with transcriptions automation...

CaioElias

8/11/2025

inactivity time in the Agent block

How can I use inactivity time in the Agent block? I want the Agent to respond, capture the customer’s reply, and decide the best path to follow based on the descriptions of each one. However, I also want to set this inactivity time. How can I combine this with the Agent block?...

Dali

8/11/2025

Buttons not working properly for OpenAI models.

Hi, I have been discussing this issue for a couple of days now but I got no feedback. I have been experimenting with Agents as they are a convenient way to create assistants. To be able to harness Carousels and Buttons, the only consistent and reliable way is to use Anthropic models. However, these models are extremely pricey, and the subscription is not built to withstand high traffic with such models. As soon as I switch to cheaper models (e.g GPT 3.1 mini), the behaviour becomes highly inconsistent, and the agent immediately loses it's quality. ...

kalani

8/10/2025

API tool not populating data into airtable

Hello’, I’ve done testing and now the data that I’ve asked the agent to input is not populating . It just shows the variable. I’m using the premade agent. This is what I’m getting.

erebor

8/10/2025

Credit Usage Question (Sonnet)

I have noticed that a fair chunk of my credits for my deployed chatbot is being used up by Cluade 4 Sonnet, however I don't have any blocks enabled in my workflow that use this model. I confirmed this by opening the .vf file of the project in an IDE and searching for any occurences of 'Sonnet'. Is there some sort of background activity that is using Sonnet? Or is it default for anything that wouldn't show up within the source code of the project file? Thanks!...

LuckyLola

8/10/2025

Languages help

i want to create a new project and chose a language but i dont see that option where can i see, where can i pick whice language i want?

Bradley

8/10/2025

GPT-5 support?

Hi, where is GPT-5?

Zon Perez

8/10/2025

How do I trigger the function in AI Agent step?

Hi, I have a javascript function that updates some of my variables. I want the AI agent step to keep calling this function every time a user sends a message.. How can I do that?

Cr4shBarcode

8/10/2025

Is there a way to store API response as JSON/object instead of text/string?

I'm brand-new to coding, so forgive me if this is a dumb question or an obvious fix, I just can't see it. I'm doing an API call on an appointment scheduler to get a list of currently booked appointments for a user. I know for a fact that there are a total of two appointments on the schedule. The response body lists them as "0" and "1" respectively. I'm getting an error that ChatGPT says might be because API mapping stored the response as a stringified object via .toString(), instead of as proper JSON. How can I ensure that the captured response from the API call is being stored as JSON and not text? Note: If I change " response " to " resonse.* " in the capture section, the API will return only one, not both, appointments. If I change it back to " response " it throws the error....

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