V
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinV
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinVoiceflow Agent not pronouncing clients name correctly.
We have a Dr who’s plastic surgery practise we have built a complex Voiceflow agent for. However it does not pronounce his last name correctly. We have tried multiple ways to fix this, including spelling the name how it should sound, however our Agent proceeds to type this incorrect spelling in the chat. Please help!
Voiceflow/Anthropic Reliability Concerns
We’re launching a chatbot next week for a major international brand using Voiceflow. All of our agents within the bot run on Claude 4, but last week we noticed a couple outages / issues within Voiceflow. At times the fallback LLM kicked in constantly, and today the AI-generated buttons and exit paths didn’t work at all for a certain time period. Both are critical for the usage of the bot.
Wanted to know, how confident are you guys in Claude 4’s reliability within Voiceflow going forward? And have you encountered similar outages in the past?...
How to exit agent step after continued caller silence.
Hello folks. What's the best way to reliably exit an AGENT step to terminate a call when the user is silent / none-responsive?
Steps I've Taken so far
- STEP A. The agent's system prompt has a detailed Silence Detection Protocol defined near the top. The system prompt is also peppered with reminders that the agent should refer to the protocol if the user is silent. If have created the system variable silenceCounter....
parallel_tool_use error
Hi, I need help with agent behaviour. Agent has knowledge base search tool switched on. No other tools are switched on. It also has 2 exit conditions defined and generally it works fine but for some specific questions not related with exit conditions it returns parralel_tool_use error and ednds conversation. Please help!
I want to whitelabel my voiceflow chatbot
I want to build a website where customer comes and enters his shopify api key then he can use ecommerce chatbot for himself.
Need help tried everything (memory)
I have a product recommendation flow that works perfectly. However, if they ask for another product recommendation in the same chat, it uses the information from the first chat, resulting in the incorrect product being offered.
I've been trying to fix this for hours, but nothing works. I've already set al the variables from the product recommendation to " ",and then my flow starts again but doesn't work...
Hi, i'm ,ew here can you help with that and i appreciate your interest.
I don't understand how most of this saas work , i want to make an ai dental assistant that handle voice calls and texting chatbot like can be linked to whatsapp , messenger...etc and can schelude appointments and do everything, i hope someone have a template or a youtube video or even can help me do it.
that's it thanks for reading and i hope you are the right person....
GPT 5 model is not working
Hi! Whenever i try to use the GPT 5 model in the agent step I get the following error "'open-ai, gpt-5' on the fallback chain suffered an outage, falling back to 'anthropic, claude-3.7-sonnet'". It doesnt seem to be a problem from my end since the fallback works correctly.
More Credit!
Hey, if i need more credits than what is available in the pro plan, without needing the other features in the business plan. Is that possible?
I need like 100k-200k Credits but I want to maintin the pro plan...
Need help with an open ticket
Hi Voiceflow team @mods — I’ve been replying multiple times to Ticket #20471, but my emails aren’t being received on your end. Can someone please check or escalate this ticket? Thanks.
Here are my responses so we don't waste more time:
1st. Hi Alka,
Thanks for getting back to me. Let me clarify: when I create a new project, I do not see the option for “Auto-Build from docs” that your documentation references. The only option available is starting from a blank project.From the docs, I was expecting to see:
...
Voice Scheduling Agent
Hi, I want to create an AI agent that books appointments, but I'm having trouble adjusting it to understand the times and dates of my country. It only manages to do it a few days ahead, but when I try to go ahead, say, a week or two, it gets complicated. I would appreciate it if someone who really understands voiceflow could help me, thanks.
Images Poorly cropped Bug
Hi everyone,
When I upload images to a carousel, they now get cropped instead of fitting properly like they used to. I’ve had this client system running smoothly for the past 5 months, but all of a sudden the images are being cropped poorly.
Is this a bug? And is there any workaround to make the images fit as before?...
Reporting a bug: Custom action - URL not open in a dynamic carousel with 2 or more cards
Hi, I want to report a bug. I created a dynamic carousel in Custom action step. Each card contains a button. The button should open a URL upon clicking. The problem is, that the URL is not opened upon clicking, if the carousel contains 2 or more cards. To prove this, I've also tried to create a carousel in Carousel step, copied the JSON response from my browser and pasted it into the Custom action step in order to replicate the same carousel. Again, the URL got opened upon clicking the button, o...
Agent module pictures
Hi, anyone who knows how i can add specific pictures for my agent module to use for the carousels it makes. Right now it just creates random pictures but i need it to use specific pictures instead?
Have tried with files to the knowledge base but it doesn’t work and It doesn’t take the pictures from the links I have provided....
Shopify integration problem
Hey i've tried to integrate a widget on shopify but the code doesn't work and nothing appear.
Please it's urgent !
Thank's in adavance !...
Voiceflow chatbot integration failing for embe option but working for widget
Hi,
I'm trying to integrate my voiceflow chatbot to my wordpress website. I'm able to integrate the chatbot as a widget. But if I try to embed it, it is failing and nothing is getting displayed. How can I embed my voice flow chatbot? I'm using the code which is generated automatically in Installation tab...
new workspace
is it possible to move "AUTOMY List" folder to a new workspace? and its possible to move an agent to a new workspace? or as long as the agent was created there is nothing we can do?
Can I search the knowledgebase by folder?
I've created a customer support boit to answer questions on a number of different trading strategies. The transcripts of the strategies are in the knowledgebase in folders and each document is marked up with strategy name and strategy step. Currently the bot does seem to finding the right information from the tags. however its clear that this is potentially reading in a lot of chunks uneccesarily. I'm using ChatGPT as my adviser and its convinced that voiceflow can be told just to look in a folder rather than seraching based on mark up. I've put chatGPT method answer below. I cannot find this function of the database in the documentation. My questions are:- 1) does this function actually exist or is ChatGPT getting things wrong 2) if it does exist how can I access the function as where chatGPT is telling me to look doesn't appear to exist on the interaface. Thank you. ✅ Fix #1: Use Folder-based Restriction Instead of Prompt Filtering
If you’ve placed your documents into separate folders by strategy, you can use Voiceflow’s built-in folder filter to completely restrict the chunk search to just one strategy folder.
Steps:...
Need to add extra seat and self-checkout not working
Everytime i try to add an extra seat i go though the checkout process and it doesnt succesfully run my card and add the seat.