Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Stino12547

11/21/2025

Trouble Tracking Purchases from Agent

Hey! I’ve been trying to solve this for several days, but I’m stuck. I want to track when a user purchases a product specifically through the agent. Convocore allows creating custom metrics, but I can’t seem to connect WooCommerce orders to whether they originated from the agent or not. Here’s what I’ve already done: ...

Pietro

11/21/2025

Need help

Hello, I’m currently working on setting up an agent flow, but I’m encountering some issues and would appreciate some assistance. Despite providing all the required information (such as the telephone number and name), my agent continues to perform only a simulation or chat instead of actually placing a call. I’m trying to get the flow to initiate a real call to a contact from the list, but I’m not sure where I’m going wrong....

maxsbond

11/21/2025

KNOWLEDGE BASE API - Fails to preview metadata in dashboard

When previewing file in KB Dashboard - not able to see metadata in field. Even though its present in chunks.

🅿

11/21/2025

Agent keeps getting the date wrong

I have set the correct timezone and included the variables but the agent just gets the date wrong. For example, if I attempt to book an appt for next monday it will say monday the 25th when monday is the 24th. I need help please!

maxsbond

11/21/2025

KNOWLEDGE BASE API - Fails on DOCS

https://docs.voiceflow.com/reference/post_v1-knowledge-base-docs-upload-url I was trying to upload some docs from my webpage dashboard to Voiceflow KB via API. It works fine with PDFs, but fails on DOCS. Uploading DOCX manually from voiceflow KB dashboard works fine. Wandering, if that will be fixed soon. Thanks!...

ChrisW

11/21/2025

2 factor

Just signed up for an account on Voiceflow but I am unable to find the optionto switch on 2FA. Does it exist anywhere in the settings? I have done a search on Discord and cannot see anything. Can anyone help please. Chris

Lowe

11/21/2025

Agent Leaking Tools and API Keys

Hi, I just want to arise the issue that our in production agent leaked all our tools usage and API keys in a live client chat today. The only way it has access to the API key is within the agent tools. ...

angela

11/20/2025

How do I get access to voiceflow support?

I'm a new customer and just upgraded from free trial to the pro account yesterday. We've barely touched the agent and this morning I'm getting notice that we've exceeded the 10K credits. I really don't think we've exceeded the credit - how can I connect with voiceflow customer support? The AI chat keeps on saying it has sent a support ticket but I am not receiving any emails. Please help - thank you!

Neel

11/20/2025

Adding Variables to Agent

How do I add new variables to the Agent when I get to this screen?

omraval

11/20/2025

Does Voiceflow let us continue and access past conversation via their API?

I have custom use case where I have connected my own ui with voiceflow agent via apis but now I want past messages history to let users continue other conversations is it possible to persist chats ?

lovely

11/20/2025

chat transcript is still saved ...

even tho i turned on the toggle to not save any data, i can still see the transcripts in the transcript view ... it wasnt like that a few days ago, but now it is. thats super problematic. how come this feature isnt working properly?

andrumohanu

11/19/2025

Subscription

I currently have the pro subscription on voiceflow, but i wanna downgrade to free subscription since i will be gone for one month traveling and stuff and plan on upgrading again to pro after my one month break, since i have already 4 workflows on voiceflow, if i downgrade the plan will those workflows that i put hours into dissapear?

Tat

11/19/2025

I need help with "warn alert in transcripts

I have this alert "[memory] Truncated memory due to turns count exceeding the limit" I don't understand what I have to do to fix it. @Help123...

Мишо

11/19/2025

How can I change my account email address?

I started testing with my own account but then I paid for a subscription and only then did I realize the account was not on my business email address. I can't seem to find an option to change it?

Neel

11/19/2025

Variable Issue

Hi, I am trying to fetch data from Google Sheets into my Prompt Agent so it can learn information and read that json output from Google Sheets so its trained on that and can communicate with the user with the right information. I have an API GET call node setup already and if I hit "Send" it shows me the accurate info in the body. I have already set the Capture response to save it to the variable "listings_json" as you can see in image. however when i embed the same variable in my prompt it says...

cfindc

11/19/2025

How to manually close a chat and flush the back and forth chat responses?

Couldn't find in documentation how

Mattz

11/19/2025

Free trial Your trial ends

Hi there, Would like to know post the trail ends, my current account and project switch to free account? 1. Option saved already under Widget Interface -> Appearance & style, Modality & interface will remain same or some will be disabled or asking to upgrade to make changes? 2. What happens to the 2 project created using pro trail, which will be removed? 3. What happens to the KB added more than 50 per agent added?...

Radiant raindrop

11/18/2025

Triggering API call to export last_uttarance and last_response in agent step.

I’m trying to log each user question and the agent’s response to a Google Sheet using {last_utterance} and {last_response}. The problem is that when using the Agent step, the variables are updated at different times — so the bot’s response gets logged before the user’s next question is stored. This causes my logs to show mismatched Q/A pairs, especially for the first user message. What Happens: Inside an Agent step, the agent generates a response, which updates {last_response} immediately....

Nish😃

11/18/2025

KYC collecting

Is it allowed to collect KYC data from users via Voiceflow bots with the standard plans? Or only with Enterprise plans? Or not allowed at all?

Tat

11/18/2025

WHATS HAPPEND

@Help123

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