❓┃help

in Voiceflow

Threads

Hello,

karoly12/12/25, 4:47 PM

Somebody please tell me how can I add my company's tax number to the billing section?

Adding custom elements inside the widget

hrubasek12/12/25, 12:35 PM

Is there a way to create custom elements (buttons) inside the widget's header?

The option to add MCP servers isn’t there anymore

Original message was deleted

Adding buttons to widget

hrubasek12/10/25, 8:59 AM

Hey

Is it possible to add buttons inside the widget? Is there any tutorial on how to do it?

Text to Speech

Tibe12/10/25, 8:39 AM

I recently activated the text-to-speech function for my Bond. Unfortunately, I am not satisfied with it and would like to turn it off again. I thought I had activated it in the settings under Behavior, but I can't find a way to turn it off. Where can I turn off this setting so that the option is no longer available in the image?

The speaker icon in the image should no longer be selectable. The bot should only communicate via text.

Cannot recognize when a user types a response.

Original message was deleted

I want to get my appointment booking agent to send follow up reminders, how do i do it?

�

🅿12/8/25, 8:37 PM

I have a receptionist that handles bookings and send sms and email confirmations. The SMS configuration being through twilio, how do I automate it to send a follow up reminder text when the appointment is 1 day away?

SMS hung in loop

ActionZac1912/8/25, 3:51 PM

Hello- I have built an SMS canvas and hooked it up to Make.com. During testing I got the texts to interact with voice flow using the integration but since I used my cell number to test - every time I send a text - the ai agent responds with the same message. How do I reset the history of incoming texts on the voice flow side?

Adding custom content inside the VF widget

Kaleksy12/8/25, 1:40 PM

I'm building a feedback solution for my project. I know that through the extensions it would be possible to create feedback after every message. I would however want to create a feedback that is always visible in certain place in VF container, for example in footer. Is this possible? Is it possible to add custom content to VF widget other places than in VF chat dialog?

I tried to solve this with JS injection which I manage to get work but it's seems to not be 100% reliable. Is there any other ways to solve this?

Thanks in advance!

Critical Issue: Speech-to-Text (STT) Unusable on Voiceflow Phone/Call Test Channel

william12/7/25, 10:01 PM

Hello everyone,

I'm facing a critical problem with my Voiceflow voice agent that I'm developing for a pizza ordering system. Despite my efforts, the Speech-to-Text (STT) is not working correctly: it transcribes random, incoherent words, even when I speak clearly.

I've managed to isolate the failure, but I can't solve it.

Project Context

Orchestration Platform: Voiceflow (Voice Project).

Project Language: French (FR).

Problematic Channel: The internal Voiceflow phone call simulation / Twilio Channel.

Diagnostic Results (Key Findings)

Audio Quality (Eliminated): I checked the recording of my voice within the Voiceflow interface. The recording is perfectly clear and of good quality. The audio is therefore reaching the platform correctly.

Browser Test (OK): When I use the default testing mode (direct microphone via browser), voice recognition works correctly (Wideband ASR).

"Call" Test (TOTAL FAILURE): As soon as I switch to the "Call" simulation mode, the STT completely breaks down.

Voice input Engines Tested

I verified the voice input Language setting to French (FR) and tested with the following engines:

Deepgram
Cartesia

The result is the same: total failure in call mode.

Twilio (Whatsapp response) not being recognised by Voiceflow Issue

ButlerIntegrate12/7/25, 8:37 PM

I've built a system using make.com / voiceflow / google docs and twilio.

The make.com flow is caputring the data from the email sent, the user then recieves a message and replies yes to continue to the voiceflow quesitons set up but currently, the YES response from the user isn't being recieved by voiceflow to trigger to voiceflow follow on questions.

Voiceflow is not recognising the "YES" message from WhatsApp as a valid trigger, so I believe the system is failing due to an internal platform bug.

I need a voiceflow support member to manually check the runtime environment logs from my project ID (6934aa865f8b0349c0b5b93a) and debug why the live channel is failing to map the word "YES" to the Affirmative Intent (at the start).

Add "canEdit" : true to Text files import via API to the knowledgebase

Sklaiivy12/5/25, 11:54 AM

Is there a way to add Text files via API to the knowledgebase but with the feature "canEdit" : true ?

Airtable API error

Mauritsvdn12/4/25, 9:20 PM

Hey everyone, I’m stuck with an Airtable API call in Voiceflow and I hope someone can point me in the right direction.

I’m currently at the API call step in the first template of the “Master Voiceflow in 2 Hours” tutorial, but I can’t get the request to work.

Voiceflow keeps showing this error:

“Can’t send request – Make sure the domain is publicly available or try a different URL.”

Important details:
– The request never reaches Airtable (so I’m not getting any 400/401 Airtable errors).
– The URL format I’m using is:
https://api.airtable.com/v0/<BASE_ID>/<TABLE_NAME>
– Personal Access Token is newly created and linked to the correct base.
– Headers:
Authorization: Bearer PATTOKEN
Content-Type: application/json
– JSON body is valid.
– I tried a new base, a new table, and a new token — still the same issue.
– Voiceflow only works for me in an incognito window, but even there this API call fails.

It seems like Voiceflow isn’t even sending the request, but I can’t figure out what’s blocking it.

Has anyone experienced this before or knows what might be causing it?

Thanks in advance!

problem with VF integrations

Stino1254712/4/25, 10:32 AM

I use the Zapier MCP to book meetings in Outlook through the agent. The MCP services have been added and are correctly retrieved in my prompt. The logs show no errors and indicate that the MCP is processed correctly. However, the flow does not work as expected when I test it. This differs from what is demonstrated in the VF tutorials. How can I solve this?

TTS bug - sending no response in hands free mode

KC_Jon_BC12/3/25, 10:44 PM

When i tried to use the hands free voice input mode on the webchat widget, the flow for some reason tries to send an empty string : ""

This only happens when i try to use the hands-free input for some reason. (The input is being sent to my backend server via an API block)

See the logs below:

Weird notification

Mauritsvdn12/3/25, 8:57 PM

Hello guys, does anybody know why I can only open voiceflow in my incognito venster and not in my normal chrome venster? Thank you!

Rendering extensions differently on "rerender"

PirateKitten12/3/25, 3:51 PM

Can an extension determine if it is part of the chat history at the time of rendering? I'm looking at the various extensions demos on github, and want to use something like the date picker. Once the user has submitted, the date picker + submit button would be replaced with text showing the date + time they selected.

The trouble is if the user refreshes the page / comes back to the conversation later, in the chat history this datetime picker is rendered from the start again using its initial state, like they never filled it in, whereas instead I would want it to look like its final state it reached before where it was just showing the date + time selected.

MCP not working

Stino1254712/2/25, 9:37 PM

I use Zapier MCP to book meetings in Outlook through the agent. The MCP services have been added and correctly retrieved in my prompt. The logs show no errors and indicate that the MCP is processed correctly. However, the flow does not work when I test it.

Cannot scrape website for knowledge base

Alexzander Flores12/1/25, 8:05 PM

Hey getting this error when adding a site to the KB: "Processing URL failed. Ensure the URL is valid and accessible by bots or crawlers."

However nothing in our client's robots.txt should block crawlers, and the URL is valid. Any easy workarounds or is a custom scraper required?

Thanks

Agent dropping off mid conversation

Charlie12/1/25, 5:38 PM

I have created a workflow, I tested it via the chat widget but when I do a live call, the agent keeps dropping off (as it hangs up) mid-way through the conversation. I haven't changed anything since I did the tests and can't figure out why it's dropping off. Can you shed some light as to why it's doing this? Thanks!