Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Haoyang

9/25/2025

Carousel Display Size❗

Hi, I have a question about the carousel display size. I noticed that the carousel in chat no longer shows images in full. The images are now cropped from the top and bottom, and a large part of the original picture is cut off, so they don’t fit the proper aspect ratio anymore. I’m not sure from which update this change started happening, but it wasn’t a problem before....

maxsbond

9/24/2025

Cant publish! Publishing fails: unable to promote environment.

Not able to publish my changes. Keep getting this error "Publishing fails: unable to promote environment." I just added a new button to buttons list. #❓┃help...

PirateKitten

9/24/2025

Multi-agents and knowledgebases

I'm working on a multi-agent setup so I can try to pass to agents that are more specifically tailored to solve a particular query. For general / knowledgebase queries, is there a preferred (aka more successful) pattern between either having a general query agent with sole access to the knowledgebase, or giving all agents access to the knowledgebase so they can answer general faq queries? I had started with the latter, but I'm wondering if across agents is better so they can answer a query without breaking flow? For example - if the user is currently with the "product search" agent who is collecting their search criteria before submitting it to our API and the user asks what does term X mean, it would be useful if the bot could answer this and then be able to carry on with the current flow. If I redirect them to a general faq agent, am I then going to have to make sure that agent has exit paths back to every other part of the flow so it can send them back accordingly?...

Danail Karaivanov

9/24/2025

Prototype link doesn't work

Hello, I’d like to share a prototype link for one of my chatbots so the client can test it. I tested it myself first, then shared the link with a colleague for a second check. However, the chatbot reused my session, so my colleague saw the same state—for example, a product I had added to the basket was still there during his test. It shouldn't be there as he should use a new session. Later, I tested another chatbot for a different client in a completely different industry, and it also showed the same product in the basket from the first test. When testing the chatbot using Run option on workflows, it works correctly. But when I open it via the link this issue appears....

PirateKitten

9/24/2025

How do I stop an agent responding to the last message incorrectly when I route back to them?

I'm trying to create a multi-agent setup. My first agent, which is used at start of chat, can answer KB questions and also perform a property search for the user based on asking them location questions. If a search is performed, I have the agent exit and pass to a flow that uses custom message steps to render the property information exactly how we want. At the end of these I want to pass back to the original agent so it can pick up the conversation again. However, every time it goes back to the original agent, that agent decides it needs to perform a search for that particular property either using the API or the KB and tries to give information on that, which it can't do. It shouldn't be doing this as that has already been done in the conversation by my custom steps. How do I handle this? It should effectively be coming back to the original agent "fresh", where it can just ask if there's anything else it can do. Do I need to manually clear out some variables that it might be picking up? This is effectively what happens (a little simplified but demos the issue):...

bitzzy

9/24/2025

Is there any API method change?

Hello, just seeing my voiceflow doesnt directly Go to else path in if else and intent and much more. So i need to trigger manually the else or something. Is there any change in voiceflow API?...

gregberns

9/23/2025

Datadog Calls failing causing delays loading

Noticed issues loading - very slow to lad the 'creator' home page. It finally loaded, and seems to be a bit better once in a project. But looks like there are a lot of Datadog calls failing. Once url thats hard failing: https://browser-intake-datadoghq.com/api/v2/replay?ddsource=browser.... Another: https://browser-intake-datadoghq.com/api/v2/rum?ddsource=browser... ...

Solaris

9/23/2025

Collaboration with VoiceFlow

Hello guy's We know that STT for non-english AI Voice are hard and lack accuracy. We have developed a tech that allow us to create industry centrics STT with minimum 30% better WER than any other model on the market and average latency of 350ms. I think we could discuss about it with VoiceFlow team, with whom can I discuss ?...

PirateKitten

9/23/2025

Event triggers with web chat

Are there any good example demos of making use of on-page triggers with the webchat? I'm struggling to come up with a good user experience that accounts for both new chats and existing chats. Can you determine client-side whether a chat has yet been established, so decide whether to send an interaction accordingly? If you use a trigger but the chat hasn't started, when the user opens the chat they will have both the starting message AND the message sent as a result of the trigger, which doesn't read well....

alecks

9/23/2025

How to disable Voice Output

Hi there! I have built a flow in voiceflow and am using the Dialog Manager API to display the chat my end user has on the web app I've created. In my web app I only require text output but even so, the agent uses tokens to create a voice output. This is unnecessary for me and consuming tokens needlessly, how can I turn off the voice output funcitonality?...

MoDaQui

9/23/2025

Send every transcript to email

Hey, I just wanted to ask if there’s maybe an easier way to handle transcripts in Voiceflow. The case is that I need the full conversation transcript to be sent to email once the chat is finished. The issue is that Voiceflow doesn’t run in the background after the user leaves, so I can’t just trigger it at the “end” of the chat. Right now the only workaround I see is to send an API call after every single user message, basically sending the whole conversation again and again (2 messages, then 4, then 6, etc.). The idea is that if no new messages come in for like 5–10 minutes, that’s the final transcript....

Harrison

9/22/2025

Website Agent not pulling from knowledge base

Any help would be great. It seems like my widget agent isn't pulling information from the knowledge base when I ask it quesions. It just gives a generic answer. This isn't the case when I test it in voiceflow. When I test it in voiceflow, I get the correct answers. This wasn't the case a few days ago, either. Not sure what happened. It is published to production.

tasforce

9/22/2025

Twilio Voiceflow voice integration

I am building an application using Twilio+VoiceFlow integration for outbound calls. I have found the demo code ( https://github.com/voiceflow-community/vf-voice-outbound ) for outbound calls and did the exact same thing but in different coding language. Everything goes through smoothly but when I answer the call it goes silent and the agent does not speak. It’s important to mention that on Twilio, everything is with code 200 in the logs, even though it is silent when I answer and also that the...

Ruben

9/22/2025

Agent Carousel

In the agent step, I’m outputting products in a carousel. Each product in the carousel has a button that links to the product URL. Currently, when a user presses the button, it sends the button label as input in the chat window to the agent. For example, if the button says “View,” pressing it sends “view” to the agent. Is there a way to make the button clickable without sending anything to the chat input when it’s pressed?...

Dylan Wright

9/20/2025

How to remove the "Powered by Voiceflow"

I am on the Pro plan and remember this being an option but can't find it anymore.

Duc

9/20/2025

Enable Voiceflow usage with subscription plans

Hi everyone. I'm Patrick and I would like to ask for help with a problem designing Voiceflow. I want users using my VF agent to pay a subscription fee to have it, and pricing plans are designed based on the number of sessions. In addition, I also want to implement single charge for first-time as well as following times. The billing is processed via Stripe. ...

SchwarzFledermaus

9/19/2025

Break down agent's response to multiple messages

Is there a way to force the agent step to generate its response into multiple messages, like a natural chat, not all in one response like LLMs? I have tried to instruct it in the prompt, but it does not work....

Yash

9/19/2025

Which cookies are neccesary for the chatbot

Whenever we reject cookies on our website we see the chatbot doesn't appear on the website. can you tell us the necessary cookies which we will then enables on our website.

Val

9/19/2025

Help with Yes/No buttons

Hello! I'm making a chat bot in voiceflow and I have created two options for buttons that take you to YES/NO paths, but when I was making a test, I noticed that every time I click NO, the chatbot creates an answer for yes. The idea is that if the answer is NO, it takes you to a different question but one of the answers submitted was something like "Yes, it's 200 dollars" and I just clicked on the button NO. Can someone tell me what am I missing or doing wrong?

CaioElias

9/18/2025

Knowledge base

Is it possible to upload a .csv file in knowledge base?

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