Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

breezy

7/30/2025

Retrieve Metadata in a Document

Is there a way to view the metadata in a document(s) in the knowledgebase?

Chaf

7/30/2025

URGENT - PRODUCTION DOWN - Voice Calls Dropping After Maintenance

@support @voiceflow-team Need immediate help - our entire voice system is down after your maintenance Project ID: 6887801aec35b86a52b989cd Integration: Twilio Voice with Dialog API THE ISSUE: After your recent maintenance, ALL voice calls drop immediately when users stop speaking (3-5 sec pause = instant disconnect). This is affecting LIVE CUSTOMERS NOW....

Nawwaf

7/29/2025

Where is the #Dialog API?

I was trying to connect my chat bot to FlowBridge and it asks for the project #DialogAPI . The issue is I can't find it any where. Everyone says you can find in the integration widget but it is not there (screenshot added). As you can in the screenshot there is nothing showing the Dialog API. The only integration I see is in the setting widget. There no integration other than that anywhere. #❓┃help please #🔗┃connect-your-vf-account @Moderator...

Joe Valley

7/29/2025

FORKING AUDIENCE:

We want to serve a different chat bot experience based on whether the user is logged in our out. How do you recommend doing this? Two separate project IDs? If so, do you have recommendations for switching between project IDs at runtime for a Single Page Application? One project ID with custom variables passed in? If so, will Voiceflow be able to receive updates to such variables at runtime, and interrupt + reroute any conversation logic based on the variable changes? (again, because Single Page Application)...

Joe Valley

7/29/2025

Publishing changes to agent not reflecting in staging/production

I can easily see my changes when I "run" the agent on the voiceflow builder screen. I can also see the changes in the "share prototype" feature. But the changes seem not to reflect on our staging site. Also the link we have used in our flow doesn't work on staging. If I paste the code snippet into Console in inspect element it also doesn't work. However, it works in the "share prototype" feature. What could be happening?

madoxe.te

7/29/2025

Question about setting session expiration without code

I wanted to ask whether it’s possible to configure when a user session should expire without having to implement a custom script or code logic. Is there a built-in configuration option or setting that allows this to be handled declaratively or through an interface?

coolmen468

7/29/2025

See full variable in transcript

Is it possible to the see the full variable in a transcript? Right now it just ends with …: ``` "metadata": { "diff": { "timeslots": {...

Marlon

7/29/2025

Trigger different workflow on inbound call

Hi, I have an outbound calling agent workflow. When someone calls my number inbound, I want them to go to a different workflow, instead of the outbound calling workflow. How can I set this up?...

Plutus

7/29/2025

Live Hand-Off Loop-hole

Hey guys can I get some help please, I want to make an alternative for the live hand-off and I would love to get some input for this. So basically I need my reservation agents to be able to respond to the user inside of the chat and help them there but Voiceflow says they do not natively have a live handoff, I don't want to pay for another service because I already pay Voiceflow enough, is there anyway to do this? Thank you

Marlon

7/29/2025

Elevenlabs V3 Audio

Hi, any idea when we will be able to use the new V3 Elevenlabs custom voices? Thank you

Andy

7/29/2025

Slack Bot - Not Reflecting Update Knowledge Base

I have created a Slack Bot with Voice Flow and a Replit App. However I have a couple of questions and issues. 1. My knowledge base refreshes everyday, will this reflect in my slack bot? 2. Even though I have updated my knowledge base and republished my Voice Flow project, the changes are not reflected in my slack bot - what could be causing this? how can I get it to refresh and reflect latest updates?...

Tom Kuhl

7/29/2025

Added Decimal Places

Why is Voiceflow adding decimal places when saving JSON data to a variable? More importantly, how do I fix it? This is product review data. There is no need for more than one decimal place....

surpassai_net

7/28/2025

Voiceflow Knowledge base unable to scan URL while other Voice AI competitors can

Voiceflow Knowledgebase is having trouble crawling a URL https://accessmedlab.com while other voice ai companies have no problem crawling the same URL. I am considering switching to a competitor whose voice ai offering is able to scan that url. It appears to be some kind of bug.

Richcantoo

7/28/2025

Flashing Output in AI Agent

I am testing my AI Agent, which generates code, and I noticed that the output background flashes between black and white while the code is being generated. It doesn't do this when it's generating standard text, only when providing code.

LeRoy Hodge

7/28/2025

How to "force/turn on" audio output automatically - when an agent first starts (on page load)?

I am struggling to get my Voice Agent to work correctly. The problem I am having is that the agent starts with the sound off (X). I am trying to force the sound on at start (first page load). I can get the Agent to load and start automatically (on page load)....

GOOD_SNIPPET-02_-fro...

breezy

7/28/2025

Adding Metadata to Files in Agent KB

Is there a way to add metadata to a file when uploading to the knowledgebase in the agent settings instead of going to the docs and making a curl request?

7/28/2025

can someone please hop on a call with me? I can pay you

seriously i keep getting stuck

7/28/2025

pull information from google sheets

I am looking to pull and give results to the user of the inventory that matches the captured variables. I am creating a chat for Self Storage. I ask the user what size they need (unitsize) if they need climate control and what date they start. I keep getting errors when its trying to send to make. Has anyone been able to do something similar and have it correctly filter and suggest based on the criteria?

Marlon

7/26/2025

How to end call when user doesn't respond to agent step?

I have an agent step in my workflow. when it asks the user a question, and they don't say anything, it will stay on the call indefinitely...

Garen Phillips

7/26/2025

Save a chat report automatically into the knowledge base

I'm wanting to generate a report for every chat that my AI has with a potential client and automatically save it inside the knowledge base. Is this possible?

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