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How do I downgrade to a free plan

I signed up and it automatically added me to the Pro version. I need students to explore the software. One week is not enough for them to explore it. The damn chat bot on the voice flow application is THE MOST USELESS CUSTOMER SERVICE BOT I have seen

Has the “Hold Space to Speak / Push-to-Talk” feature been removed?

Body: Hi everyone, I’m currently using Voiceflow to build an AI interview flow, and I noticed that the “Hold Space to Speak (Push-to-Talk)” feature seems to be missing. I remember being able to use it in the Prototype before, but now I can’t find the option anywhere in the interface. Does anyone know: Was this feature removed or deprecated?...

Capitalization and API post call

Hi, I’m running into a couple of issues trying to generate a post call to Relevance AI and subsequently produce a quote based on my prompt. 1. Capitalization, when I test a post call using a capitalized entry of “Apartment” the call is successful. However, if I test the call with lower case “apartment” the call is unsuccessful stating the only allowing entries are Apartment/House (screen attached). It’s my understanding that capitalization should not matter. As a workaround even when I added apartment as a possible option, the post call still failed. It also fails when I enter Penthouse even though it too is defined. Any suggestions to triage here? 2. My agent should produce a proposed quote once the user enters a property_type and property_size into the chat box. However, no test produces a quote and simply ends the chat. I see a warning in the logs that the API is failing, even with the capitalized entry of Apartment (see attached) however, when I run the API test on its own I get a completed response without issue. Any help explaining this API error and why the quote won’t produce?...
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HELP: API Response Capture Returns "0" Despite Successful Call

I'm building a product recommendation system using Make.com webhooks to send data to Voiceflow's API block, tested across two separate projects (WooCommerce and Google Sheets integrations). The entire data flow works perfectly - Make.com receives the request, processes and aggregates the data, and the Webhook Response module clearly shows the complete product list in its bundle. Voiceflow's API block confirms success with a 200 status code. Yet the captured response variable in Voiceflow contains "0" instead of the actual data. This is physically impossible if the system worked correctly. The webhook response bundle in Make.com contains a full formatted list of products with names, prices, descriptions, and links. This exact data should appear in Voiceflow's response variable, but instead it's just "0". It's as if during the transfer between Make.com's response and Voiceflow's capture mechanism, the entire response body gets transformed or lost, despite the API call succeeding. The logic is undeniable: if the webhook receives the request AND returns valid data (visible in Make.com's logs) AND the API call succeeds (200 status in Voiceflow), then the captured variable MUST contain that data. There's no configuration between these points that could cause this. The same exact issue happens in both my WooCommerce project and my Google Sheets project, proving this might be a systematic problem with Voiceflow's response parser, at least this is what makes the most sense....
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Dialog bug (critical)

Hi, There is a UI error that happens a lot, and is critical to conversation flow : When the agent generates a carousel or a card with a link, and if the link is clicked before the agent finished talking, the text keeps looping. ...

Add today's date to agent node

What's the easiest way to add today's date to an agent flow? Below is my flow. I've tried to set up a variable however it is not working as expected. I've also tried to add it as a function within the agent node itself without success....
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Dialog API

So i keep getting multiple errors: 500 - "{"statusCode":500,"message":"Internal server error"}" Endpoint = https://general-runtime.voiceflow.com/state/user/test-user/interact Headers:...

Date & time Stuck

I’m having trouble finalizing my chatbot. It originally worked fine, but after I added a JavaScript code step to capture the current date and time (so these values can be stored in Google Sheets), the flow no longer continues. Now, instead of moving on to check the knowledge base and answer user questions, the chatbot gets stuck immediately after the user makes a selection from the carousel. My intended flow is: Greeting → Carousel choices → User selection → Brief intro → User question → KB lookup....
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Function Block API Limitations

What are you looking to achieve: I'm trying to build a chatbot that fetches images from external APIs (Unsplash) using a Function Block. The goal is to take user input, make an API call to https://api.unsplash.com/search/photos, and return the image URL to display in an Image Block. What the issue is: Function Block consistently fails when trying to make external API calls with fetch(). I'm getting these specific errors: ...

Twilio integration for voice agent - needed caller ID

Hey guys, I bought a new twilio number but currently at the free twilio trial version. My own number is put as caller ID so I can call the number and test the agent. whenever someone else tries to call the number is does not work because the error message appears that only known verified caller IDs can call the number. The problem is that germany don't support verification of caller IDs. ...

How to save credits

I did a search and didnt see anything. I just deployed the chat bot on my site and I see between 1-3 credits everytime someone clicks to chat, even if they never enter a question. What is the best way to avoid this and not have any LLM calls without a user input?...

missing Transcript and payload

Hey guys, I just got a notification from make.com where my scenario failed. A user answered all my questions in the agent mode but before and after he needs to fill out a form which is embedded as an extension. all variables for these data fields show 0 which is the reason the scenario failed (for example: the mail and name is missing, so there is npo confirmation after Onboarding). Normally, you can not proceed if you dont fill it out but it seems the user could do it. Strange part is, that i d...

Exension not rendering but logs state no problem

Hey guys, I work with an agent step and an extension. What happens is the following: 1) The Agent navigates to the exit if all questions in the agent step are sufficiently answered and says thank you for answering and now we do the last step....
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Widgets Self Auto-Popping

Have noticed that for some hours now a number of my clients chat widgets are auto opening without specifying it to do. Any assist on this? @Chidi

Hide launcher on click (x)

Hi, my client is about to launch their chatbot on their webshop, and they’re using the voiceflow widget for it. Unfortunately, we can't go live just yet because the launcher is overlapping some buttons in the checkout process. Is there a way to add a close (X) button above the launcher to allow users to hide it? Or any other solutions?...

Collecting information on a call

When a user is on a call and trying to provide their phone number my AI Agent can't seem to hear them. The agent keeps asking the user to repeat the number even though the number is being said very clearly. The AI agent collects the name and email address just fine, but can't seem collect the phone number. Any help would be amazing! Thanks!

Development environment not updating in embeds, but its updated in voiceflow.

My embedded chatbots are using outdated prompts. It is embedded as development

Whatsapp Connection, How can I?

Hi Guys I'm New Here, How Can I Connect The Chatbot With The Whatsapp, Thankyou

Agent doesn't hear all the numbers when asking for a phone number on a call

My agent works great when messaging but when on a call the agent only hears some of the numbers when provided by the customer. Any thoughts?