Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

majorfomo

7/31/2025

"google_sheets_append_spreadsheet" failed

I'm trying to use the Agent step's Google Sheets tool to add a row to a spreadsheet. I've connected to the correct sheet, but the data is not being added. The tool call fails. The tool attempts to add the data (name, street address, town, postcode, email) as a string, but it should be added as a JSON array by the tool. See screenshots....

(0)))

7/31/2025

Translation error/Agent failure

Hello G’s! So I’ve built this Lead Capture chatbot for a client and the client wants the Chatbot’s language to be Mongolian. I’ve tried giving the Agents inside of Voiceflow a prompt to always answer in Mongolian and to use Gemini. But I’m facing this problem where whenever the Voiceflow build triggers and tries to respond with Mongolian amd use Gemini, it crashes. It crashes with not only Gemini, but every other LLM bigger and comprehensive. Can you guys recommend ways to somehow Translate those messages? If you guys could know how to translate the output, please recommend the way. Thank you! This is urgent 🚨...

Carl

7/31/2025

Colored buttons

is it possible to make my buttons colored in the chatbot? any advice?????...

MIKE-54

7/31/2025

Call Forwarding Step Not Working....

I am trying the new call forwarding step and it is not working on the canvas. It does work when I test the call in the interfaces menu when I enter the phone number and click on test call. I am using a Twilio number for the agent and the outbound forwarding number is verified by Twilio. Any ideas what could be going on? Thanks.

Марк03

7/31/2025

Error when using gpt chat in agent block

When using gpt chat in the agent block, the block fails to start, an error occurs. But when using claude AI, everything works without errors. I attach a video and a file with an example of an error in the code. I already tried to upload the error code to the gpt chat, I was advised to solve the problem using the API block and code, but the instructions were not enough, and I do not understand how to apply this to my task. I want the agent block to work with gpt 4o chat at startup. Why does the error occur and how to fix it?...

vedant

7/31/2025

Error

Why is this error coming ?

Marlon

7/30/2025

Prevent Number being marked as spam

Hi, does anyone have best practices on what to do with new phone numbers to avoid them getting marked as spam? I'm doing database reactivation (outbound calling) with voiceflow + vonage Should i be setting up caller ID?...

Marlon

7/30/2025

New Transcripts UI Questions

Hi, in the new transcripts UI, how do I: 1) Delete transcripts 2) Tag transcripts (like before) Thank you!...

Clecornu08

7/30/2025

Having some trouble capturing phone numbers

Anyone else had this issue? I feel like the ai doesn’t do a great job at capturing phone numbers, always gets one or two digits wrong, and if I set it as an entity it will keep asking the user to repeat themselves. I have been trying to set up capturing through dtmf but I am not sure how to do this.

kelos

7/30/2025

Adding external messages to transcript

Hi, I am looking to develop a handoff feature for my chatbot. At some point, my workflow will stop processing user messages and they will be redirected to a human agent. When this is done, the workflow will continue as usual. What I want to accomplish: I want to append the messages that are exchanged between the user and the human agent so that they appear in the Voiceflow Transcript. From what I have seen, the API uses state (it's not RESTful) and it saves transcripts by looking at the sess...

7/30/2025

Hi! Looking to hire a tutor!

Especially someone with experience calling APIs, using Make.com, and Google Sheets or other data. I understand the basics of VF but am having trouble with integrations and knowledge bases.

No to fluff

7/30/2025

Where can I manage my variables and agents?

There used to be a page where you can see all the variables and agents. I've asked Tico - who has gotten really slow, is that just on my side? - but he mentions a "data page on the left when I'm in a project". I can't find it unfortunatly. If anyone has a solution, that would be great!...

Stino12547

7/30/2025

Adding VF chatbot on shopify store

Can someone please help me? I've been trying this for days, but nothing works. I can't get the VF chatbot to work on Shopify. I'm placing the code right above the </body> tag, and I'm adding the following CSS at the top under the <head> section: #voiceflow-chat { display: block !important; visibility: visible !important;...

breezy

7/30/2025

Retrieve Metadata in a Document

Is there a way to view the metadata in a document(s) in the knowledgebase?

Chaf

7/30/2025

URGENT - PRODUCTION DOWN - Voice Calls Dropping After Maintenance

@support @voiceflow-team Need immediate help - our entire voice system is down after your maintenance Project ID: 6887801aec35b86a52b989cd Integration: Twilio Voice with Dialog API THE ISSUE: After your recent maintenance, ALL voice calls drop immediately when users stop speaking (3-5 sec pause = instant disconnect). This is affecting LIVE CUSTOMERS NOW....

Nawwaf

7/29/2025

Where is the #Dialog API?

I was trying to connect my chat bot to FlowBridge and it asks for the project #DialogAPI . The issue is I can't find it any where. Everyone says you can find in the integration widget but it is not there (screenshot added). As you can in the screenshot there is nothing showing the Dialog API. The only integration I see is in the setting widget. There no integration other than that anywhere. #❓┃help please #🔗┃connect-your-vf-account @Moderator...

Joe Valley

7/29/2025

FORKING AUDIENCE:

We want to serve a different chat bot experience based on whether the user is logged in our out. How do you recommend doing this? Two separate project IDs? If so, do you have recommendations for switching between project IDs at runtime for a Single Page Application? One project ID with custom variables passed in? If so, will Voiceflow be able to receive updates to such variables at runtime, and interrupt + reroute any conversation logic based on the variable changes? (again, because Single Page Application)...

Joe Valley

7/29/2025

Publishing changes to agent not reflecting in staging/production

I can easily see my changes when I "run" the agent on the voiceflow builder screen. I can also see the changes in the "share prototype" feature. But the changes seem not to reflect on our staging site. Also the link we have used in our flow doesn't work on staging. If I paste the code snippet into Console in inspect element it also doesn't work. However, it works in the "share prototype" feature. What could be happening?

madoxe.te

7/29/2025

Question about setting session expiration without code

I wanted to ask whether it’s possible to configure when a user session should expire without having to implement a custom script or code logic. Is there a built-in configuration option or setting that allows this to be handled declaratively or through an interface?

coolmen468

7/29/2025

See full variable in transcript

Is it possible to the see the full variable in a transcript? Right now it just ends with …: ``` "metadata": { "diff": { "timeslots": {...

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