Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

wise-white

6/30/2025

intent incorrect trigger

hello everyone, I'd like to ask you to if there is any way to stop the AI from triggering and intent? I have a case where an intent is configured for accommodation, the description is set and states that the intent is for accommodation and NOT for prices, but the AI still triggers the intent in an incorrect manner, no matter what I write in the phrases or in the description. I tried multiple changes and it's getting frustrating because I still see the same bad result.

extended-salmon

6/30/2025

Building Dynamic Property Carousel

I am building a Dynamic Carousel by capturing user's property description ( Entire reply ) with Agent. How do I add Card of the property that Agent shows along with description and two buttons to schedule a call and View Details of the property that takes you to website page. so far I've managed to get description, get data off of airtable. But not able to show card or buttons User inputs property details ---> data gets retreived...

relaxed-coral

6/29/2025

Need guidance from someone experienced

Hi guys, I have been working on building customer service agent for a client but I feel like its not doing a proper job. If you have built a voice agent before and are experienced in doing so. Can I please borrow your 10-15 mins to learn from you and share what I have done? Thank you community!...

fascinating-indigo

6/28/2025

Creating a new transcript for each call

I'm having trouble understanding how to create a new transcript for each call from start to finish. Currently, all calls are being saved into one long transcript, with only "new session started" messages separating them. What I need is for each call to generate its own separate transcript record. Could you please provide instructions on how to set this up correctly?...

conscious-sapphire

6/28/2025

Possible to hang up?

Is there a possibility that the phonebot is going to hang up after a certain time when no one is anserwing/ speeking?

metropolitan-bronze

6/28/2025

Agent Step - How to use cards

How do I get Agent step to show Cards or Carousel. https://docs.voiceflow.com/docs/agents#buttons The Help link reference did not explain anything about this new features...

genetic-orange

6/27/2025

For The Voiceflow team

I need urgent help: yesterday, June 26, 2025 at around 9:00 PM (UTC+3), I accidentally deleted an entire path from my project and lost about three weeks of work. Could you please roll back the project to the snapshot just before the deletion? The Project ID https://creator.voiceflow.com/project/67ad0776ae570c372be953ee/canvas/64386e21bb106b044ea34b78...

adverse-sapphire

6/27/2025

Create hyperlink from a variable

In the message step, is it possible to create a hyperlink from a variable? (instead of hardcoding it a specific URL)

fascinating-indigo

6/27/2025

Telegram and Voiceflow act differently

I have connected my voiceflow chatbot to Convocore and from there to Telegram bot. The problem is that the voiceflow prototype works fine, outputs correctly and pulls info correctly, but in TG the chatbot just kinda breaks, and outputs wrong things. In both of the attached images I chose "9" table and yet on TG it returned the wrong result and the voiceflow prototype did the correct thing. EVEN though I double checked that the published versions were the same(in the last version changed the button text) ...

RobertF

6/27/2025

Why doesn't my knowledge base search work?

I'm trying to duplicate this lesson on Querying the Knowledge Base. I've followed the instructions but it's not working. Can anyone tell me why? Here is what's happening. https://ibb.co/tgBhwDx...

Intelligence Assist

6/27/2025

Sending Chat History through an API to email

Is it possible to have Voiceflow send it's chat conversation with a user through to an API that them emails with chat history as like a document or pdf?

Tom Kuhl

6/26/2025

Message Block Delay

I ran my chatbot for the first time in a few weeks and noticed delayed blocks no longer show a thinking ellipsis bubble (...) during the delay. This makes it look like the chatbot is frozen when it's actually just paused. I like to give a one-second delay for every line, and I have a few blocks that are around ten lines. For now I'll cut up my blocks into shorter segments, but I'd like to see the ellipsis bubble added back in if possible....

UmairPerwaiz

6/26/2025

I have made a chatbot

Now I want to add a node that if user the specific question it should intervene human

adverse-sapphire

6/26/2025

Multiple agents in one flow, each with their unique voice

Hi! I'm working on an interesting concept with Voiceflow where I have 2-3 different agents in the same flow. It requires different voices e.g. male/female for the agents, so there's no confusion who speaks at what time. But in the interface, I can't change the voice as agent-based. If I change the voice (even custom voices from ElevenLabs), it changes it for all the agents at once. Does anyone know how to work around this?...

deep-jade

6/26/2025

STARTING

I have started using voiceflow, and dont know how to add new integrations like googlesheet and what other integrations would be good, hope anyone can help, and have a nice day

xenial-black

6/26/2025

Using Airtable as a knowledge base

I've been using google spreadsheets but I was curious if it's possible to use airtable sheets as a knowledge for answering querys with a chatbot. If it is, can anyone send me a tutorial? I can't seem to find any

Ilyass

6/26/2025

PLEASE urgent !

Hi everyone, I have a problem that I can't solve at all. My agent doesn't respond (no matter what the message is), it displays an error message but I can't figure out what the problem is. Plus, I have other agents with exactly the same workflow working fine, so I don't understand. If anyone knows where the problem could be coming from, that would be great!...

ratty-blush

6/26/2025

URL fail

Why does this happen on halv of the website, there are nothing wrong with the URL’s and it’s build with Shopify?

adverse-sapphire

6/26/2025

Need help by implementing my (styled) Chatbot to my website

Hey everyone, I don't understand why I can't implement my chatbot in my website. I want the chatbot to be embed with my customized styling from the widget area. I copy the code and implement it right before the closing body tag. But the chatbot is nowhere. So I did also implement this code: <div id="vf-chat-wrapper" style="width:100%;max-width:420px;height:100vh;"></div> - but nothing happened....

Yash

6/26/2025

Receive User Information through chatbot

I know that I can receive a userid using the chatbot. but what if want to receive more information as soon as the user login. I would pass this information through my frontend. Which fields can I pass in my request to recive the information

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