Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

extended-salmon

6/26/2025

URL fail

Why does this happen on halv of the website, there are nothing wrong with the URL’s and it’s build with Shopify?

optimistic-gold

6/26/2025

Need help by implementing my (styled) Chatbot to my website

Hey everyone, I don't understand why I can't implement my chatbot in my website. I want the chatbot to be embed with my customized styling from the widget area. I copy the code and implement it right before the closing body tag. But the chatbot is nowhere. So I did also implement this code: <div id="vf-chat-wrapper" style="width:100%;max-width:420px;height:100vh;"></div> - but nothing happened....

Yash

6/26/2025

Receive User Information through chatbot

I know that I can receive a userid using the chatbot. but what if want to receive more information as soon as the user login. I would pass this information through my frontend. Which fields can I pass in my request to recive the information

other-emerald

6/26/2025

Voiceflow Broke for Multiple Sessions

Hi - I was giving a live demo and on a random prompt, the agent stopped working. The transcript log just shows blank responses on the agent turn. It happened when 80% usage consumption of credits happened prompting me to re-buy....

Nicolaas

6/26/2025

Need help customizing carousel + button design in Voiceflow

I’m trying to customize the look and styling of components in my Voiceflow build. Here's what I want to do: - Redesign the carousel layout and styling - Change the buttons inside the carousel (color, layout, etc.) - Add a background color or background image behind the carousel...

rising-crimson

6/25/2025

Canvas Editor Bug

Since a week I have serious usability issues when using the Canvas editor, it seems there is a deadspot in the bottom of the canvase where dragging the screen and dragging connectors or blocks is not possible. I tried different browsers but the problem is still there.

AndrejG84

6/25/2025

Resources / Templates - only 6 items

Hi, when I look into section Resources on voiceflow webpage, and I want to see Templates, I can see only 6 of them. If I remember correctly, there was a huge library of templates but it seems to be gone now. What happened?

eastern-cyan

6/25/2025

API Post Request to N8N Endpoint does not wait for Reply

I set an API Post request to N8N (the workflow fills in some variables and sends them back) but in the "Run Test Step" the Voiceflow API Call successfully sends a HTTP Post Request to N8N which takes about 2 seconds to process (and succeeds every time) but the API Post Request in Voiceflow just instantly moves on to the next field even though the call has succeeded and therefore the variables are returned with "0" "0" Does anyone know how to solve this?...

can

6/25/2025

No in-voice

Hi guys, so my voiceflow pop-up stopped working and I checked the account, it says I exceeded the usage. The interesting thing is I can't see my Pro Plan is active. I can't see my previous billings either. Is there system problem? Because I pay this month subsriction fee....

coolmen468

6/25/2025

Agent: execution failed

I have a link between flow bridge and Voiceflow so people can use Whatsapp to communicate with the ChatBot. Someone asks if they can drink something Thursday, which is possible. But before the Agent can react it goes into an error and doesn't response. I've tried to send the same messages but it worked for me fine. Here is the error message that is visable in transcript: ```[Agent]: execution failed { "ref": {...

stormy-gold

6/25/2025

Knowledge Base Access Control - How to

I started off attempting to start my workflow with a trigger and entities with specific PINs written in the entities to "allow access" to a certain portion of the knowledge base that the AI Agent has access to Is there another way I should be going about this? For clarity, this is to control who has access to what information that the AI Agent has access to in their knowledge base - using a PIN number as access control...

flat-fuchsia

6/24/2025

Voiceflow customer support chatbot is cutting of the answer and not finshing the answer at the end.

i am building an AI chatbot on voiceflow. Everything is working fine, but an issue im having is, when i ask a queston like shown in the video, (what are your prices) the chatbot cuts of towards the end as shown and dont finsih the asnwer. this happens when i ask any question, i dont have anything in my instructions prompt to limit wording or anything as shown in the screenshots....

Elliot

6/24/2025

URGENT

Hi everyone, for some reason links don't work anymore is anyone getting this issue? If i use a message block and link a word, the link doesnt populate when published?

okand

6/24/2025

Can't trigger a workflow when inactivity activates

Hey, I enabled "Global No reply" and added a timer for 300s and that will send out a message and keeps repeating sending message after 300s without stopping. I want the global no reply to trigger a workflow that I created, I used the intent "No reply" because I saw in the transcripts that the user types "No-reply" but it doesn't trigger the workflow. What can I do?...

CaioElias

6/24/2025

function

Why does the function return the expected values when I run it inside the block, but in the normal flow, the values are not returned?

extended-salmon

6/24/2025

Webchat Widget on Mobile and Tablet

Greetings! Just a quick question, by using the "Widget" as the chat interface, will it be functional on mobile and tablet? Like no further programming modifications needed. Thank you....

ratty-blush

6/24/2025

Question about new EU Laws for Chatbots

Hi everyone, The EU has recently updated its accessibility requirements (Barrierefreiheit), which now apply more strictly to digital services—including voice and chatbot platforms. Since many of us work with or study tools like Voiceflow to build conversational AI, I’m curious: How can we best ensure Voiceflow chatbots meet these new accessibility standards?Are there practical techniques, design principles, or integrations you’ve found useful to make chatbots usable for people with disabilities (e.g., screen reader compatibility, voice control, clear navigation)?...

optimistic-gold

6/24/2025

Voice agent randomly stops responding

Today I noticed that the voice agent randomly stops responding — sometimes after just a couple of turns, other times it takes longer. Any idea what might be causing this?

Pavel Čermák 🦾

6/24/2025

Maximaze button in Javascript code block

I have noticed the Javascript code block option to maximize the panel has dissappeared. Would it be possible to bring it back? Its really difficult to ammend the javascript code, when one does need to constantly scroll horizontally. Since the button dissappeared, we must copy and ammend the code elsewhere, all of the time.......

other-emerald

6/23/2025

Widget Configuration in Voiceflow not showing up on Website

I have set up the widget Appeareance and Style in Voiceflow Interfaces for the project but it's not showing up on the website. Any idea what I missed? The website is wordpress. How can I have the Interface changes I made in voicefow show up on the widget on the website?...

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