Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

inland-turquoise

7/13/2024

Paths after Voiceglow multiselect button

There are buttons that users can click but there is the multiselect button. If he clicks 1 button it will show a corresponding card with the product he chose. I want to make it so if a user selects 2 or more buttons (chair types in this case) it will show him either a carousel of cards or just separate cards of products he chose. So for example if he chooses the office chair and the outdoor chair, it will then show the user cards for both of these products. I tried something with if conditions,...

rival-black

7/12/2024

chatgpt 4o

Good morning To use Chatpt 4o you need to have a subscription? with the test it is not possible?...

adverse-sapphire

7/12/2024

TTS & STT

Im looking on TTS & STT on Voiceflow. Is there any possible that Voiceflow can make this possible like this example? Can easily autoplay & listen to the response from chatbot each time. Currently only allow to text & chatbot reply with text only.

vicious-gold

7/12/2024

Ads

how to get utms ad on voiceflow chatbot and track conversions when it reaches certian block for facebook and google

other-emerald

7/12/2024

Embed VF widget on any website on google through Inspect Element

I saw this be done in a YT video I tryed myself pasting VF script in inspect element on a website and widget still did'nt pop up trying to do this for demo purposes to show client

harsh-harlequin

7/11/2024

There's any option to send pdf for the client

Just wanna know if it's posible, if it's posible. How can i do it?

breezy

7/11/2024

Widget not reloading wtih page

I have a problem that I suspect someone can solve, but has me stumped. I have successfully integrated the code snippit from voiceflow and displayed the agent widget correctly. After a customer interaction if the customer clicks "Start New Chat" everything works correctly. However, I have some customers who, after a conversation, are clicking the Refresh button at the top of thier browser and while the page will reload, it fails to display the widget (chat box), it is like the widget (chat box) d...

Tom Kuhl

7/11/2024

WebChat Embedding Wrong Bot

I just noticed that web chat is embedding a widget that contains the example chatbot shown in the right sidebar of the web chat integrations tab and not my published bot. These are the steps I’m taking: I open the agent I want to publish in Voiceflow Creator...

fascinating-indigo

7/11/2024

Whatsapp integration - error when the user sends an image

Hey guys, it's me again. I'm trying to integrate my flow with WhatsApp, and almost everything is working, except when the user sends an image and the console returns an error. I forked the same project, example-whatsapp-integration, and am running it on Replit. Do I need to set something directly in the flow or in the code? What I really need to happen is for the image to be uploaded to an endpoint....

sunny-green

7/11/2024

Can't add chatbot to website

Hey I was working on a chatbot and it's ready now but I don't know how to add it to client website and Instagram page. The chatbot is a customer support chatbot. I want to add to a website made by Daddy website builder. Can you tell me how to do that

conscious-sapphire

7/11/2024

importing json files

Hello I’ve been recently working on a lead generation bot and came across the recent feature where we could upload json files and since I have a json file I wanted to add it to our knowledge base. Unfortunately, I am having trouble with it can anyone help me in regards to this? Thank you

genetic-orange

7/10/2024

language clash for unknown answer

Hello, I'm building a support bot. The problem I have is that the agent's language is romanian. All the responses and database are in the correct language. However, when the Agent doesn't understand the prompt, it responds in english that it didn't understand and to try again. Any way I can make it say that in my set language?

xenial-black

7/10/2024

"Send to Email" feature not showing up

I'm on the pro plan and I'm trying to edit the Support Chatbot (Webchat) template from the intro emails. I don't use Zendesk, so I'd the ticket to be sent to our support email instead. Am I missing something? Total n00b here.

solid-orange

7/10/2024

I cannot setup a step "Set AI" with variable.

I cannot set up a step "Set AI" with variable. When I run preview it gives incorrect variable name and the flow doesn't work.

absent-sapphire

7/10/2024

Appearance widget is very poor.

We are ready to launch our chatbot, but..... The modification possibilities of the Appearance widget are very poor. We checked it with our usability specialist, and got some input for modification. Most important for us, since we speak German, is the necessity to translate all the wording used in German. Other companies, like Mailchimp, have easy to make translations via interface for their widgets, Do you have any idea for us? thank you...

funny-blue

7/9/2024

How to capture the user´s choice from a set of buttons.

Hello everyone, I am new to Voiceflow and I have run into a problem that I believe is basic. I want to capture the user's response when they select a button. Is this possible? If anyone can guide me, I would greatly appreciate it....

rival-black

7/9/2024

ai chatgpt 4o

Good morning To use Chatpt 4o you need to have a subscription? with the test it is not possible?...

flat-fuchsia

7/9/2024

Access to Transcript API

I am trying to connect to the transcript API to obtain KPIs and show them in a PowerBI dashboard. But I have problems connecting to the API. I have tried from Postman and also from https://developer.voiceflow.com/reference/fetchtranscripts web. I include the projectID an also de key obtain in the integration section. But I always receive this error: { "name": "verror", "message": "Unauthorized",...

fascinating-indigo

7/9/2024

Issue with Adding Data Sources to Voiceflow Knowledge Base

Hey guys! I'm encountering an issue when adding data sources to the knowledge base in Voiceflow. We have a React application with a FAQ section, from which we take the URLs and add them to the knowledge base. However, Voiceflow is not capturing the chunks from the page, and consequently, it cannot answer the questions. We have previously worked with another React...

genetic-orange

7/9/2024

bot keeps getting confused

I've been working for a few days on trying to get the chatbot to respond good but it seems like it's always throwing an error. My KB is fairly diverse and very well structured. I've maxed out my token, temperature, tried various models (sonnet 3.5 seeming to be the best)...

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