Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

frail-apricot

7/8/2024

Customer Support VoiceFlow Strategy Best Practice

Attached is a screenshot on how i do my FAQ right now. I am really stuck on having a good base best practice to perform FAQ sections. Anyone have any advice? Would really appreicate the help I am not a noob and I have been able to solve most problems in voiceflow, but I feel like there is a best practice here im not seeing. I see tutorials, but i want to build something that has error checking etc....

rival-black

7/8/2024

Cannot Patch Transcript

API - https://developer.voiceflow.com/reference/patch_transcripts-projectid-transcriptid I am trying to update Name in the trasncript using the API. I added projectID, transcriptID (both fetch from Fetch Project Transcripts) and name (single or double word)...

correct-apricot

7/8/2024

How much should I charge someone for a product FAQ bot?

Hello all, I had a client reach out asking me to build a chatbot that answers product FAQs for customers visiting their website. The client only sells one product so the bot is super basic. How much would you charge?...

deep-jade

7/8/2024

how to add intent

i cant find (event) on my workflow to create intent. i have seen YT videos where they use event to add intent. i am confused .Is it new update , that there is somewhere else? or we should add from somewhere? i am just starting , Thankyouuu.

IMG_1104.HEIC

rival-black

7/8/2024

Unable to update the name in transcript

Hello, The name in the list of Transcripts shows only "User" I do not understand how to update it accorrding to the name of the userr and email....

other-emerald

7/7/2024

api call logs

Hi, can i see api call logs, in order to verify the correct exchange of variables? thanks a lot

modern-teal

7/7/2024

Image recognition help

I need help to add image recognition in my Voiceflow chat. Users upload Images or documents and based on that the bot responds. Can anyone give me any suggestions?

other-emerald

7/7/2024

Setting variables in interact

Hi, I have developed a project in which I perform an fetch/interact in order to integrate my voicebot. I would need to initialise variables, which the voicebot should then use within the workflow. How can I do this? Thank you very much...

passive-yellow

7/7/2024

Not letting me train my agent

Hey everyone i've been having this issue since yesterday night where voiceflow simply won't let me train my agent. I get an error saying: An error occurred while training the model: No job with jobID= I reviewed my variables one by one to make sure nothing is wrong, although at some point one of my variables on the flow became the id of the variable and not the variable itself example: {231653ec521f55cd}. ...

equal-aqua

7/7/2024

Error message "No job with jobID........"

Does anybody kno, where to start searching the bug, during publishing process: "training error No job with jobID=19e6ae58-40b2-4bcb-b582-f3d3e601462b was found"...

frail-apricot

7/6/2024

can't make a simple data pass

i just am trying to pass the last typed data the user typed and forward it to the intent, but I can't figure out how to pass the data

flat-fuchsia

7/5/2024

Understanding and Evaluating Responds

Hey, this might be a bit tricky I need some expert help if anyone can lend a hand. I'll have different companies and people trying to access the same type of information but for different companies. I've managed successfully to create a workflow for 1 but now I need to create the welcome home to be able to evaluate and understand for which company the user needs info on. And also make sure that or the follow up questions are for that company unless asked for a different one. Should I just make an intent to ask for the company, and then just take it to the company flow individually? But then how do I make sure that it will stay on that feedback loop, or correctly jump to another if asked?...

extended-salmon

7/5/2024

Paid Replit required?

Do I need a paid Replit account to make the WhatsApp-Voiceflow integration work?

optimistic-gold

7/5/2024

write to customers

Good morning Is there a possibility to write directly to the people who wrote to the chatbot?...

Brandersnatcher

7/5/2024

Is there a way to train the bot on past questions?

I'd like to compile previous questions people have asked my bot, and the appropriate answer to the question. Would I just add this to the knowledge base? I don't want to confuse the bot.

frail-apricot

7/5/2024

how to build a custom form

im following this youtube video which goes over some instrutions from voiceflow on how to make a custom form but it completely skips over the part with passing the data with the JSON segment, can someone help me here, i got the form popping up with fields but cant pass the data https://www.youtube.com/watch?v=pcMYrlPaIa8...

exotic-emerald

7/5/2024

Where are the "Topic" section?

I am following a video tutorial on youtube made 10 months ago. The dashboard is not the same. I can't find the "topics" section. When I ask Voiceflow AI agent, it replies : 1.Open your assistant project in Voiceflow. 2. Access the Layers menu on the left side of the screen. 3. Click on the "Topics" tab within the Layers menu. ...

like-gold

7/4/2024

timezone

anyone knows how to set up the timezone to the voiceflow chatbot? Do you have any code or something?

deep-jade

7/4/2024

hi everyone, I am beginner here I am having trouble to type in text dragged from talk in workflow.

is this happening only for me? Glitch? i am macbook air m1 user.

extended-salmon

7/4/2024

Teams Integration doesn't recognize Buttons

So i've integrated teams with voiceflow and i have the buttons pop up correctly, but let's say one of them is 'Alex' i click on it message with payload 'Alex' get's sent but it takes the no match path even though when i try it in the voiceflow directly or even just type 'Alex' in, it get's recognized as that path. Any one has experience with this?

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