Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

spiritual-aqua

5/28/2024

change welcome message prototype

Does anyone know how to change the message "you've been invited to..." In the prototype page ?

grumpy-cyan

5/28/2024

Not able to cancel the subscription

Hi Guys, i am not able to cancel my subscription, Can someone help me?

absent-sapphire

5/28/2024

Is there a way to send data from Zapier to VF?

I would like to make my Zapier to trigger my Voiceflow chatbot. But I don't want to do post call to Zapier from my voiceflow. Basically, Zapier will be triggered by JIRA ticketing system, it will get some data from the ticket and send it to Voiceflow. Voiceflow will receive the data and will be triggered to start some process in the diagram. Is this possible to do? Is there anything like Catch webhook trigger in voiceflow to start workflow diagram?...

absent-sapphire

5/27/2024

Links with AI

Hey! I'm trying to put make my chatbot display links corresponding to the user query (behind a text, with the new Voiceflow feature) and as I didn't really find any tutorials on YT, so I ask here... I struggle to make the AI to display the right text, with the right link behind the text. Is anyone experienced with this link thing?...

Pavel Čermák 🦾

5/27/2024

Improve KB accuracy

I'd be curious to hear your opinion about an issue I am dealing with rn....I have been developing a chatbot for a client of mine and during testing from his side..I have discovered lots of potential ways, how he asks questions to the bot, which dont get corectly being found in the knowledge base... What I have been thinking about, is to somehow restructure & expand the KB with FAQ style files, which would contain these variations of questions and the desired answers (I think it could be worth a try) However, I am not sure how to use the existing data in KB and which process to use to extrapolate it / restructute it into groups of FAQ sets questions.....

optimistic-gold

5/27/2024

Get the reference from the document from where response was generated

We are trying to create AI bot for customer support in our application, the bot should be able to answer questions from the knowledge base, i would like to know if there is way using Kb API's to get reference to the section of document from where answer was retrived so that user can be taken to those section in the document. Somthing similar to citations. We used to use another AI PDF tool earlier which used to provide citations i.e references to the sections of the document and we could take use to that document on clicking the citation. Any help would be highly appreciated....

frozen-sapphire

5/27/2024

Trying to make a request to the interact endpoint to trigger an intent but getting an error

I tried making a request to the interact endpoint using the following: curl --request POST \ --url https://general-runtime.voiceflow.com/state/user/joe/interact \ --header 'Authorization: xxxxxxxxxxx' ...

secure-lavender

5/27/2024

Spam issue

Hi, I have problem with some chatbot users entering a wall of random text over and over again. Someone did it for 100+ times in a row and used up all our tokens. Is there any moderation settings or ways to implement spam protection? I already used gpt4 to detect spam, but its not enough. I need some kind of character input limit too!

genetic-orange

5/27/2024

"Your plan does not have access to the model \"gpt-4-turbo\". Please upgrade to use this feature."

getting "Your plan does not have access to the model "gpt-4-turbo". Please upgrade to use this feature." in the streaming-wizard repo

jolly-crimson

5/27/2024

Changing the language of the output depending on the language of the user input

Hello, I have currently configured my model in German, but I would like the chatbot to answer English questions with the same content only in English or e.g. for Spanish inquiries in Spanish. Is this possible and if so, how?...

ugly-tan

5/26/2024

From function to KB?

Hello, so i have have function that fetches an API and gets the wanted data was wondering if it possible to automatically move that data into the KB each time the function runs ?...

Radiant raindrop

5/26/2024

KB response providing false information and answering things it does not know.

Hey, I’m having trouble regarding the KB response providing false information and answering things it does not know. This destroys so much value, especially when providing for clients wich need almost 100% source security. I tested the KB when I removed all of my web urls and only then did it respond with real Information and nothing more than the reference information. Is there a way to stop this?

fascinating-indigo

5/26/2024

Analytics API field platform

@Tico | Voiceflow Assistant I'm using the Query assistant usage/analytics API. All my fields are correct and everything works. The only problem im facing is that the results i get also include the tokens/sessions/user etc. used in the development stage, so when testing the bot in voiceflow. I've noticed a field in the api calling named: platform, maybe it would be possible to segregate the data using that field? Only i dont know what the possible values are for that field?...

spiritual-aqua

5/26/2024

template Error message

I would like to add a template from the marketplace. I am having two issues when I try to get a template from the VF marketplace. 1- When I click on template on the left hand side it take me to the marketplace where I am not logged in. If I login in, I am back to my VF dashboard. 2- If I try to just click on the template and Get it I get a message Unable to get assistant. Unable to retrieve assistant information. Please help. Thanks...

multiple-amethyst

5/25/2024

Dashboard for Bot

Is it possible to create a dashboard to obtain information from a bot created on voiceflow?

rival-black

5/25/2024

Displaying chat bot

Hi! How to configure the chatbot to be immediately visible on the page without the need to click on the 'bubble' (chatbot bubble). I would like it to open across the entire page as the main window..

absent-sapphire

5/25/2024

not working

my workflow is not working and it says 'path not connected' while it's connected

metropolitan-bronze

5/25/2024

VoiceFlow and SIMPLYBOOK

Anyone has worked with integrating Voiceflow with SIMPLYBOOK.ASIA ? How do i connect VoiceFlow ?

blank-aquamarine

5/25/2024

Train assistant not accesible

Hello, I'm not able to train my assistant as the button doesn't seem to be lighting up. Request someone to resolve this issue at the earliest.

subsequent-cyan

5/25/2024

Help Needed: Implementing 30-Second Inactivity Check in Voiceflow

Hi everyone, I'm trying to set up a 30-second inactivity timer in Voiceflow that prompts the user with a Yes/No question if there's no response. My current setup involves a Capture Block, a Delay Step for 30 seconds, and a Condition Step to check the timer. However, I'm encountering a "currentTime is not defined" error. Could someone guide me on how to properly implement this idle timeout feature please?...

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