Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

flat-fuchsia

2/21/2024

Problem chat implantation on website

The bot works perfectly in test on voiceflow but when it is on the site it displays an error message

equal-aqua

2/21/2024

Time Out Settings

Is it possible to change the time out setting to give the api more time before the time out occurs?

foreign-sapphire

2/21/2024

JavaScript card error

Hi, I'm creating an appointment set bot and I'm having some issues with the javascript card in Voiceflow. I want to take a date that the user entered (stored in the "userFormattedDate" variable) and check if the date inside the variable is a weekend. If the date is a weekend the user will be directed to 2 other paths "Saturday" or "Sunday", if the date is a normal day of the week the user must go to the default path. For this I am using the following code: function checkFinalDeSemana(userFormattedDate) {...

extended-salmon

2/20/2024

last_utterance is nowhere to be found

hi guys, earlier today i couldnt find my variables anymore, thats okay now, they are back, but somehow last_utterance isnt there anymore!!!!!!!!!! am i the only one facing this problem ... please solve this...

rare-sapphire

2/20/2024

Capture step is not capturing date correctly

If been trying to build a customer service chatbot. One purpose of this bot is to make the booking for the customer more easy. Therefore I'm trying to capture informations about the customer such as the arrival date. My Problem is that the capture step captures the arrival date pretty inconsistently. I tried double digits, dd.mm.yyyy, dd/mm/yyyy, d.m.yy and other variations but cannot see any rules the capture step is following. It seems more random. The language I'm using is German but to make it easy for you to understand:...

wise-white

2/20/2024

Automatically open chat window

Hi team! Sorry for my bad english. I was searching in the comunnity and haven't found a topic related to this. Is it possible to open the chat window automatically after 10 secs of navigationin the web? Mayb using a event from GTM or with any functionallity from the Flow. Thanks in advance!...

flat-fuchsia

2/20/2024

Is there a way to capture user ip address or device information?

I am trying to find a way to capture user ip or device info on VF. Is this available?

conscious-sapphire

2/19/2024

Bold text in Web Chat

Hello! All the text is bold in my Web Chat embed I placed on my temporary Framer website. How is this possible and how can I fix this? https://jacobobrecht.framer.website/...

fascinating-indigo

2/19/2024

See chat history between customer and ai bot

When customers use the AI Bot to ask questions on my website, does it store the conversations, so am I able later to see what the conversation was about between customer and the Ai Chatbot?

fair-rose

2/18/2024

AI Step with KB + Chunks from Query

I'm trying to store chunks from the Query API in a variable to use it afterwards in the Response AI Step wit KB. For example, lets say i store the content of the chunks from the query in variable called: kb_content afterwards i want to use the Response AI Step with KB to generate an answer with only the kb_content as context....

extended-salmon

2/18/2024

Reusable Solutions?

1. Does anyone build out Voiceflow scripts in a modular fashion to create a scalable environment and focus on reusability? 2. What approach and features of VoiceFlow that you reccomened to build out modular chatbot features? 3. Do you have an recommendations on how you return values from "function" VoiceFlow scripts? 2. What chat client do you recommend?...

ratty-blush

2/18/2024

Global intent detection as per button click

I want to make the buttons dynamic. So the buttons are not fixed. Next, as user selects a button I would want the system to look for intent match. Cna this be achieved? usecase: At time users ask multiple questions in a single go. The entire text may have 3-4 questions and each question may correspond to a different intent. I want to read "last_uttenrence" and using "set_AI" want to segregate the questions and populate them as buttons to the user. Next, as user selects the button/question he wants to be addressed first, based on that if the right intent can trigger then my usecase of multi question handling can be fulfilled....

robust-apricot

2/18/2024

Buttons and capturing data from the user

I would like to obtain data from the user and add the option to undo a step or skip it, this is only possible thanks to the carousel, because the option to add buttons is blocked, I don't know why. Is it possible to capture the user's response and save it to a variable in the button block?

extended-salmon

2/18/2024

chatbot provides false links

hi guys, do you also have the problem where if you tell the chatbot hey give me the link to your source it creates a false links??? how do i avoid that :'=)

solid-orange

2/18/2024

Newbie trying to integrate email

I have created a new chatbot, and I would like it to be able to ask my customers if they'd like to send members of my team an email. I watched your videon Capturing and Manipulating Information with Entities/Logics, and Intents and the follow-up on the Transcript API Demo. What is the best system to integrate with Voiceflow that will integrate with email. For instance, if a customer wants to send a team member an inquiry, if I could set the chat bot up like a form and then it would send me an...

fair-rose

2/17/2024

_memory_ & KB tags

Hey! Did anyone try combining the memory with the KB tags?

fascinating-indigo

2/17/2024

"Select All" option for chatbot

Hello, I had a general question. I am new to VoiceFlow. Can the chatbot AI have an option to do a "select all" option, where choices are presented to the user when they join the chat with the Ai and they can select 1 or 2 or 3 choices, etc... For example I want the chatbot to do something like this: " Hello, How can I help you today?...

deep-jade

2/16/2024

Entity recognition

Hi all, I’ve been having some trouble with entity recognition. I’m building a large bot for an Orthodontic practice and have created a few different entities to be used in some intents. An example is ‘Treatment_Type’ and one of the values is Invisalign, for which I have multiple synonyms. Each time I test to see if the system picks up Invisalign as a treatment_type, it doesn’t work even though it’s typed exactly the same....

eastern-cyan

2/16/2024

how to make the Live agent handoff work for other channels

So I developed the live agent chat handoff to my chatbot so theres that additional feature that ive coded through the demo react app and i want to integrate this live chat handoff feature to other channels like messenger or instagram dm which was possible (when making the chatbot with voiceflow only) using the dialog management api but now since the additional feature of the livechat handoff is coded through the demo react app and that feature isnt available through the dialog mangement api is there a possible way to connect my demo react chat to the dialog management api or do i have to make my own apis just so i can integrate to the other channels if the explanation above is too confusing basically: how to integrate the live chat handoff that i have setup in my demo react chat to other channels like instagram dm , messenger , whatsapp?...

flat-fuchsia

2/16/2024

Help with Open AI Api timeouts

I am using Open AI API and when getting status for a run on some of the user utterances, the workflow timesout after 100 iterations. Presumably to stop an infinite loop, but sometimes the API takes longer to come back with a completed run. How do I ensure that Voiceflow doesn't stop the checks after 100 runs or how do I introduce a delay before checking status?

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