Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

eastern-cyan

2/16/2024

Entity recognition

Hi all, I’ve been having some trouble with entity recognition. I’m building a large bot for an Orthodontic practice and have created a few different entities to be used in some intents. An example is ‘Treatment_Type’ and one of the values is Invisalign, for which I have multiple synonyms. Each time I test to see if the system picks up Invisalign as a treatment_type, it doesn’t work even though it’s typed exactly the same....

quickest-silver

2/16/2024

how to make the Live agent handoff work for other channels

So I developed the live agent chat handoff to my chatbot so theres that additional feature that ive coded through the demo react app and i want to integrate this live chat handoff feature to other channels like messenger or instagram dm which was possible (when making the chatbot with voiceflow only) using the dialog management api but now since the additional feature of the livechat handoff is coded through the demo react app and that feature isnt available through the dialog mangement api is there a possible way to connect my demo react chat to the dialog management api or do i have to make my own apis just so i can integrate to the other channels if the explanation above is too confusing basically: how to integrate the live chat handoff that i have setup in my demo react chat to other channels like instagram dm , messenger , whatsapp?...

other-emerald

2/16/2024

Help with Open AI Api timeouts

I am using Open AI API and when getting status for a run on some of the user utterances, the workflow timesout after 100 iterations. Presumably to stop an infinite loop, but sometimes the API takes longer to come back with a completed run. How do I ensure that Voiceflow doesn't stop the checks after 100 runs or how do I introduce a delay before checking status?

fair-rose

2/16/2024

answering follow up questions, as long as the user stays in the intent

hi guys, so i have a question: i want the chatbot to answer the questions as long as it is staying in the intent so for example the chatbot wants to know "when does the library open" --> intent is about opening hours, "and the cafe" --> question is still about the opening hours and since there was no new intent detected, the chatbot stays in the same intent and should know the questions is about the opening hours so the chatbot answers correctly instead of saying sorry i didnt understand your questions ... since naturally yes "and the cafe" is no complete question, but since the chatbot knows its still about the intent, it should know what information the user wants ... ...

sensitive-blue

2/15/2024

reprompting

I am trying to run a block after a choice step. Unfortunately I keep getting reprompted. How do I go to the block instead.

environmental-rose

2/15/2024

API output to Function Block

Has anyone passed the response object from an API block into a Function block and successfully accessed the response object children in the Function block

eager-peach

2/15/2024

API get call. Whole response in a variable?

Hey i want to make an api get call and it works but how can i capture the whole api response in a variable?

optimistic-gold

2/15/2024

Noob at setting up API calls.

Hey guys! I was hoping to get some help/feedback on what I've done. I'm trying to follow the documentation for API. What I am trying to do is to grab 'the next available time' for a practitioner. If you've got time. I am attaching some screenshots of the documentation and what I have done so far....

sensitive-blue

2/15/2024

choice to answer not behaving properly (Alexa skill)

I am wanting the user to give an answer to the choice option and have alexa speak, you have chosen {last_utterance}. I have created the four choice intents with their own utterances (some with double utterances ex: “{blue} and {red}” inside of blue would be “blue, bloo”) and have drawn a line to the speak/answer block. There is nothing in the action slot but I just want it to run the next block anyway. When you hit run the code excutes I think but no text is shown and Alexa says nothing. Anyone...

fair-rose

2/15/2024

decide the tone/manipulate the words in which the bot talks

guys im facing a problem: i want the chatbot to use informel language instead of formal ... in germany theres this thing where you say "Sie" to talk in a respectful, formal way. But i want to use "Du", to make the conversation more approachable ... but the website where im getting the info from is only talking in a respectful formal manner so the chatbot uses the same language ... i dont know what to do, any ideas? i thought of replacing the words using javascript before the chatbot response

Pavel Čermák 🦾

2/14/2024

Assistent NOT working + Spending Tokens on Autopilot !!

Hey guys, I am experiencing really annoying thing I dont know what to do ... It seems that somehow (dont know how) I have managed to exceed my token limit. So I have bought new 2mil tokens, but now when I run any assistant, the chat bubble is just loading and I am getting no responses from any step in any assitant........

like-gold

2/14/2024

Chatbot Appearance

Hi, I hope someone can help me. Can anyone tell me how to remove what is displayed circled in red?

adverse-sapphire

2/14/2024

Flow error

The flows are not following the programmed path, I have not made any modifications and it does not always work.

solid-orange

2/14/2024

Is it even possible to build?

Hey, I build Customer Service Chatbots for Car Rental Companies, and I just had a discovery call with a prospect. This time it's not a typical car rental, and I need help to determine if it's even possible to build. There is a company that acts as a service provider/broker in the car rental industry. They have a few hundred individual car rentals from all over the world as clients....

equal-aqua

2/14/2024

FAQ API

Hi I am trying to use the FAQ API to get more control over certain responses. However, I cannot find a way to get more control over the sentiment. For example with chunks I can control relevance with the scoring whereas with FAQs I don't seem to have that option. If I create for example the following FAQ I get these responses to the questions asked: FAQ Quetion: Email? FAQ Answer: xxxx@xxx.com ...

fair-rose

2/14/2024

_memory_

is there any tutorial on how to use the memory variable?

inc-lavender

2/13/2024

failed to validate meta webhook

Hi, i am having a really weird problem i dont know if someone can help me. I have developed my voiceflow bot and want to deploy it to whatsapp. Now, when trying to set up meta's webhook with ngrok, everything worked just fine, however after i did the deploy to digital ocean and trying to validate meta's webhook, i get an error on meta's side. Tried to debug by making the request via postman and it just validates ok, it seems that facebook for some reason is not making the request onto my new digital ocean url...

wise-white

2/13/2024

Preview is different

i have some trouble when using my chatbot, the preview is not the same as the final results when asking to give the appropriate link , i'm using pro version and its the same whatever the IA i'm using, can someone help pls ?

fascinating-indigo

2/13/2024

Error message

After not even a minute of work on creating a chatbot, an error message is displayed (see photos) Does anyone know where this problem comes from? Voiceflow support is not responding to me...

Steve B. | IntelleSync.ai

2/13/2024

Chatbot 'Appearance' not updating

I duplicated my bot and changed all the branding and images, but for some reason when I share a prototype it doesn't reflect the change? When i publish it, it does change the branding but this isn't ideal for previewing with a client....

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