Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

xenogeneic-maroon

7/15/2025

Communicating with the back-end of a website

I just had a call with a possible client. My offer was a chatbot to their website. They like the idea, but want a chatbot, that can communicate with the back-end of their website and complete actions like navigating between different pages adding products to cart (For example the user says something like "I would like to reorder my previous order". And based on this information the chatbot adds the product to cart) and similar actions. Unfortunately I have no prior experince with more advanced chatbot like this, so I don't really have any idea on how this would and where should I start. Does anyone have experience with chatbots like this? If so, I would like to ask you a couple of questions....

rare-sapphire

7/14/2025

Workflow help

Anyone p;ease assist, I am trying to make this agent a lead capture and appointment setting agent and its not really doing the job. Where did I go wrong?

matcastro

7/14/2025

Credit

how does credit consuption works? 1 credit = 1 user message? Yesterday I tested just one API block but over 12000 credits were consumed. Could you help me understand why this happened? If API blocks dont consume credits I’d like to request a refund for the credits used.

CaioElias

7/14/2025

credits

how does credit consuption works? 1 credit = 1 user message?

rkb

7/14/2025

What's the easiest way to change this downward facing arrow to an "x"?

harsh-harlequin

7/14/2025

"Start a Call" button preventing use

HI there, sorry to have yet another question, but: is there a way to remove the giant "How can I help you? Start a call" button from the bottom of the workspace? It covers conditions that I need to edit, but can't (no matter how I reposition my browser). Is there a way to get this off our screen? Or reposition it?

rival-black

7/14/2025

Agent error

I have this error "[Agent]: execution failed" but why?

foreign-sapphire

7/14/2025

Help With Parallel API Calls

Hi Voiceflow Friends, I am looking for some help in doing parallel/background API calls. What I mean by this... I am looking to make an API call, while continuing the flow to other steps for a user. At the moment if you make an API call, you have to wait for a response, which is not great for user experience. This would improve the user experience and mask slower latency....

correct-apricot

7/14/2025

airtable function

Im having a lot of trouble getting voiceflow to create a record in airtable, ive tried a bunch of workarounds in voiceflow with no success. not sure what im doing wrong, all the ids are correct and variables are correct I believe

matcastro

7/14/2025

Token

I would like to understand the reason behind the excessive token consumption. The Voiceflow dashboard doesn’t show what caused this, and I believe a large number of tokens were used inappropriately. The day started with 7,000 tokens consumed, and within just 3 hours, the number jumped to 21,000, without any significant usage on my part. I’d appreciate it if you could investigate this issue and restore the tokens that were consumed unfairly.

CaioElias

7/14/2025

tokens

Three hours ago, only 7,000 out of my 30,000 monthly tokens had been used. Now, without any significant activity on my part, I see that 17,000 tokens have suddenly been consumed. I’d like to understand what caused this usage. I need help checking this.

CaioElias

7/13/2025

agent language

How do I change the language of an agent in Voiceflow that has already been created?

fascinating-indigo

7/13/2025

My Voiceflow chat app responds with a 0 after every answer it gives.

Hi All, I built a simple chat app that connects to GPT 4o mini. It's a simple app consisting of 5 blocks and it works fine as far as routing a user's question to the right topic in the prompt and responding with a good answer. However after it answers the question instead of ending (with an end block) it responds one more time with just a 0. I've tried several de-bugging things like deleting and recreating the message block, making sure the prompt is super clean, simplifying the app by removing a set variable block. Nothing seems to work. Claude.ai thinks this is a Voiceflow anomaly. Has anyone else experienced something like this and how did you fix it? Thanks so much!...

metropolitan-bronze

7/13/2025

Unable to Set Custom Event action in Agent Step Card/Carousel Buttons

I created a function for a dynamic Card/Carousel. This works within the when Agent Step but the custom event is returned as open url. I tried to pass a custom event type to my Agent step Card/Carousel Button. The problem is the built-in card/carousel only sets "type": "open_url" which generates a button that can only takes users away to an external url. I am unable to pass a custom event within the chat environment. ...

atta866

7/13/2025

Send message to Voiceflow from external app

I have this code if (vfUserId) { try { console.log("Triggering Voiceflow custom action for user:", vfUserId)...

automatic-azure

7/11/2025

how could i request a purchase invoice ?

Hi! Im just upgrate my account and i wnna know how could i request a purchase invoice?

adverse-sapphire

7/11/2025

Help with Dynamic Carousel

Is anyone here experienced in building a dynamic property carousel that responds to user input? I'm working on a dynamic property carousel for real estate agents, where property listings are displayed based on users’ answers to a few questions. So far, I’ve successfully integrated GET and POST requests with Airtable to send and retrieve property data. Now, I want to display matching properties inside a Voiceflow chatbot....

Jake (Ridgefire Ai)

7/11/2025

Google calendar intergration

Hi I am currently working on a demo of agent for a barber shop and I am struggling to workout how to get the agent to check the availability then book it in if the slot is free and if it is taken letting the user know, its just the back and forward to make.com it seems to be messing up a lot, any advice would be gratefully appreciated(ps any update on a native google calendar integration on vf)

Des

7/11/2025

Whatsapp Integration Error

Hi! Ive been having an issue with a whatsapp integration of a bot. We have a couple of menus with 1 to 3 buttons, and normaly when the user clicks a button from older messages it triggers the no match paths. Now we've been experiencing crashes of the agent when we press those buttons from older messages in just some cases. The problem was narrowed down to the VF response, where for clicking buttons we got different responses: - The working no match path gives this: "{ "time": 1752248302895, "type": "path",...

genetic-orange

7/11/2025

Does the Outbound call API support continuing an existing conversation?

I tried to pass the vf_memory and Dialog Manager API state as variables to the Outbound call API but the call doesn't continue the conversation. Is there a way to do this? Voiceflow flow is that the Introduction agent asks user if they prefer to continue application questions over the phone or sms. The Information collection agent then refers to {conversation_preference} whether its a call or sms then asks the application questions either phone or sms. But the outbound call I receive restarts the conversation back to Introduction Agent instead. How can I aadjust my approach?...

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