Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

quickest-silver

6/18/2025

The newly announced voice input settings is not even working

Can only use the deepgram model and if you try to use the other model like the cartesia, it will give you an error (in canvas) while in prod, it just doesn't work. Total disappointment after that announcement.

6/18/2025

Hi, do you guys know when it will be possible to add buttons and carousels to Agents ?

frenc

6/18/2025

KB-Only Responses – How Can I Exclude LLM Answers?

Hey guys, I’m using Google Sheets as my KB via public links (since direct file uploads aren’t supported). Organized across ~160 rows with key fields like question, answer, source, tags, and last updated The main user interaction happens through an Agent Step. ...

genetic-orange

6/17/2025

Embedding Voiceflow Agent into Wix

Hello Voiceflow Community! I'm trying to embedd a voiceflow agent into my marketing website, which unfortunately, is hosted on Wix. I am able to add the "Widget" version, but not the "Popover" or "Embed" option. ...

hrubasek

6/17/2025

KB update

Hello guys. I have an issue with KB updating. Eventhough I have refresh set to "Daily" my KB dosnt refresh. I attached a screenshot of 1 source in KB in document list where you can see I have refresh set to daily and last update was made in May...

afraid-scarlet

6/17/2025

/interact API returns 500 on new projects + doesn't update after publish

I'm getting a 500 Internal Server Error from the /interact API when using newly created projects, even after publishing them. The exact same request works fine on older projects, but fails on new ones created today. Also, on older projects, even after publishing a new version, the /interact API still responds using the previous version of the flow. It's like the new publish doesn't take effect....

hrubasek

6/17/2025

Chat loading malfunction

Hey everyone. Am I the only one dealing with bad chat loading? When I ask my agent a question it outputs first 2-3 words then stops and then takes more time then usual to output the rest of the answer. My agent was working perfect, answer was streaming naturally, no changes were made and now I am dealing with this issue so I was wondering if anyone else has this same issue.

sensitive-blue

6/17/2025

ASR doesn't work and switch to other languages beside english

Hello, i've been trying to make my speech to text function work in italian but for some reason it always still reconises just english, can someone help? i notices this problem is also with other account, i would need to fix it asap for a client thank you very much

harsh-harlequin

6/17/2025

Voiceflow API Call help

I’m currently using an agent to make a voice call for lead qualification that is capturing all the information from the call in the { vf_history } variable. I am then using the setter block to parallel-y prompt the conversation history to return variables like lead name, key insight etc And then I’m running an API call to update voiceflow’s knowledge base to simulate almost a CRM kind of experience wherein the lead name gets captured along with a bunch of other information....

exotic-emerald

6/16/2025

Embedded Widget: Next Message Displays Before Voice Output Completes

Hi Voiceflow Support, I'm experiencing an issue with the timing of text and voice output in the embedded widget version of our agent. In the Voiceflow prototype, the next message is held until the current voice output finishes playing. However, when we embed the agent widget on our site, the text for the next message appears immediately, before the voice output for the current message has completed. This causes the user to see text messages in rapid succession, while the audio lags behind, resulting in a disjointed experience. Ideally, we’d like the embedded widget to behave the same as the prototype: hold off on displaying the next message until the current voice output is fully finished....

blackadder5343

6/16/2025

NEW FUNCTION GOOGLE SHEET

did anyone test the new function in the ai step agents with google sheet google blocks all connections...

wise-white

6/16/2025

Payload for extension

I'm currently working with custom form extensions (via interact({ type: 'complete', payload })) and would love some official guidance on how to reliably capture and process the form data inside Voiceflow – either via a JavaScript Step or a Function Step. In both the test environment and live mode, I've run into situations where: the flow unexpectedly breaks,...

Radiant raindrop

6/16/2025

How can I make my popup interface full-screen?

Hey, how can I make my chat-interface full screen after pressing the button? Any tips appreciated

multiple-amethyst

6/16/2025

Carousel with buttons that set a variable

I'm dynamically creating carousel cards in a function in this way: responseData.forEach( ( object ) => { carousel.cards.push( { imageUrl: 'https://image.thum.io/get/ogImage/noanimate/',...

eastern-cyan

6/16/2025

How to make the chat bot put a pdf in the chat

Is it even possible to make the bot put a pdf in the chat, like i want the chatbot to give an ABR (bank details, bank account detail).

wise-white

6/16/2025

Can't click switch (bug?)

Hey, the switches don't react to a click in the settings area

wee-brown

6/15/2025

Non Profit Benefits

I am working on Cancer Patient Lab, a non profit for fighting cancer. Do you offer any discounts or other benefits for non profits?

CaioElias

6/15/2025

agent voiceflow

how do i use that agent?

okand

6/15/2025

KB Chunk Score matches technically, but semantically it misses the point

Hey! I’m running into a challenge with the Knowledge Base chunk scoring. Technically it works as expected, but practically, it's not returning what I actually need. Example:...

robust-apricot

6/14/2025

Multiple Agents in Agent Network with Supervisor Agent

In this video explains nicely how to use a central supervisor agent to decide when to use a knowledge base or route to other expert agents for other tasks: https://www.youtube.com/watch?v=-rDAGu4nVGc I would love to get the supervisor agent instructions and take a look at how the workflow is set up to better understand how it works and what are the best practices. ...

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