Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

helpful-purple

7/4/2024

timezone

anyone knows how to set up the timezone to the voiceflow chatbot? Do you have any code or something?

sensitive-blue

7/4/2024

hi everyone, I am beginner here I am having trouble to type in text dragged from talk in workflow.

is this happening only for me? Glitch? i am macbook air m1 user.

fair-rose

7/4/2024

Teams Integration doesn't recognize Buttons

So i've integrated teams with voiceflow and i have the buttons pop up correctly, but let's say one of them is 'Alex' i click on it message with payload 'Alex' get's sent but it takes the no match path even though when i try it in the voiceflow directly or even just type 'Alex' in, it get's recognized as that path. Any one has experience with this?

exotic-emerald

7/4/2024

Please tell how to deploy own instance of react-chat. I need to integrate Google Analytics.

The video guide is not compatible with the current version of the react-chat library: https://youtu.be/u2GRK9x6RNM?si=JrTcyDUFvMu4FKhE Docs are repo read me missing deploy instructions. I need to integrate a Google Analytics into the widget, and running own instance of react-chat seems like the only viable solution....

rare-sapphire

7/4/2024

Switch from SSO to user/password account

Hi everyone, I currently connect to voiceflow using SSO (Google Account). I would like to switch to a basic user & password. When I hit the reset button I get the message "This email is associated with an SSO (single sign-on) account. You can’t reset your password on Voiceflow."...

helpful-purple

7/3/2024

How can I set the timetable?

Hello, I wanna set my bot, that if the client is asking the question at 3am, the bot answearing him that the shop is closed

constant-blue

7/3/2024

thread id?

where can i find the thread id , I'm using a function that says it needs it

stormy-gold

7/3/2024

How can I disable message field if i use buttons on the step?

Conner

7/3/2024

Embedded Chatbot With Dynamic Payload Doesn't Create Transcript Unless There's User Interaction

I have an assistant up and running on a website and basically what happens is: 1. User Fills out Home Address & Monthly Bill in a CTA Website form on the homepage 2. Clicking Submit button opens a new page to this dashboard, which has an embedded VF assistant on the right column 3. The information from the form is added as a payload into the chatbot, so when the dashboard page loads, the assistant immediately sends the message you see to the user...

vicious-gold

7/3/2024

react chat popup

in the react chat is there a function or way to trigger the chat to popup even though the user doesnt press the round plugin button

wise-white

7/3/2024

Perplexity AI function

Hi guys, I've been trying to use the Perplexity online function, but every time i get a bad request:400 error. I'm following the exact steps of the tutorial. Does anyone know how to fix it? Thanks

equal-aqua

7/2/2024

Problem with utterances with Alexa

I was making a new intent for the Alexa Skill and on the Alexa console, I got this error ```...

Brandersnatcher

7/2/2024

Having trouble getting value from VF. Any good tutorials?

Unless I hardcode answers alongside LLM Intents, I'm finding that the AI responses are just always wrong 1. My KB is not great. It's quite outdated for one. But we also have an Android, iOS, Windows, Mac, and Web interface. Often times it will answer the user with an Android answer when it should have been Windows 2. If I just open ChatGPT4o and ask a question about my product it seems to be pretty accurate at getting the answer. If I use ChatGPT4o on VF it gives the worst responses IMO ...

yappiest-sapphire

7/2/2024

Openai assistant issue

Hi i have an issue with integerating openai assitatnt, it always add the sourse annotation with it response, only happen when i choose gpt-4o model, can anyone help please

genetic-orange

7/2/2024

Need help displaying more generative answers for my Customer Support bot

Overview: This chatbot is designed as a customer support agent to pull from the knowledgebase and in the case the knowledgebase doesn't know the answer, generative AI takes over. This loops happens until the user closes out the window. Problem: ...

deep-jade

7/2/2024

What tools are necessary to create a chatbot for appointment reservations?

Hello What tools are necessary to create a chatbot for appointment reservations? Make? Google Calendar? How do you do this?...

rare-sapphire

7/2/2024

Creating Memory for a Bot Referencing a KB

I am making a bot to help customer service agents get information on different products quickly while they are on a call with customers. In order to make the conversation more natural I want to use memory so that the bot knows that if the user asked about the product "Blood Sugar Protector" then the follow up questions would also be about "Blood Sugar Protector"... For example: Q: "What is Blood Sugar Protector?"...

DrBanny

7/2/2024

ranking options

The client has 1 question in their consult questionnaire which requires that customers rank 10 options in order of importance. I am wondering how i can pull this off and how i can use VF for this purpose, as well as save the variables

stormy-gold

7/2/2024

Entities - data types missing

Hi. When trying to create the entity i dont see any dropdown menu of predefined data types. Just Custom... Any ideas? Thanks!

equal-aqua

7/2/2024

Alexa Skill issue

I don't know if this is a problem for those making a Alexa Skill, but apparently my new intents are missing in the Amazon Alexa Developer console. I had make sure there are no spaces, special characters, or numbers, which there are none. I even tried making another Voiceflow agent of the same skull, but I got a 500 error when publishing it. There was even a clue on the FAQ, but it was under a login screen...

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