Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

fair-rose

7/2/2024

Just Curious

I have a question bank, can the bot asks questions from question bank sequentially?

sensitive-blue

7/2/2024

Extra Monthly MSG

Hello! I read somewhere in the docs that it is possible to buy 1M extra monthly AI credits for 5$, is this true and for every plan?

generous-apricot

7/1/2024

AirTable User Validation

This would seem an easy use case, but all the GPT engines can't solve this. I am having the user enter email in VF chatbot. There is an API call to a user table in an Airtable base. If email is present then they are registered and it goes down one path. If it cannot find an email then it kicks off a registration process. Claude had me write up a custom code block after the API block. But the script can't set an internal variable correctly - ChatGPT, Gemini, and Perplexity couldn't resolve eith...

blank-aquamarine

7/1/2024

Airtable or Text Documents for my KB?

My goal is to deliver information and insights on products to my customer service agents who are actively on the line with customers. What's best to deliver accurate results to queries? Should I upload text documents with the product information and clear headlines? Or should I create an airtable base? Thank you in advance.

continuing-cyan

7/1/2024

Basic Auth with a CRM

When I make a request in postmant I have the field for basic auth but in in voiceflow I do't see it. ¿How can I do it?...

wise-white

7/1/2024

KB population with gpt-Crawler

Hello, I have run into a problem that I did not experience before the new update of Voiceflow. I created gpt-crawler from https://github.com/BuilderIO/gpt-crawler.git repository. The basic premise of such a function is to crawl a website and upload links to the knowledge base without having to copy and paste many links manually. Since we are using such a function to crawl and upload links for real estate agencies' listings and they change every month this function seems to fit us the most. Now after the recent voiceflow update, this function does not enrich my knowledge base with new links, I checked that API key and Project ID is correct and website links are still present. Can you suggest any options for how I can enrich my knowledge base without having to pay for Tavily AI? ...

other-emerald

7/1/2024

Calendly embed issue

The calendy embed within the chatbot is not working even when I test the chatbot in a different tab it doesn't work

fascinating-indigo

7/1/2024

Intent is recognized, but flow doesn't kick off

Voiceflow is correctly recognizing the intent but the intent's associated worfklow is no longer kicking off. See attached screenshots. I would expect the bot to reply by with "on it" but it's no longer doing that...

correct-apricot

7/1/2024

Examples

Hi there! Is tehre a place where i can copy already done projects in VF, the idea is to see others people VF projects so i can learn the process. TY!

modern-teal

7/1/2024

Impossible to integrate voiceflow with Teams

Hi everyone, I have tried to integrate Voiceflow inside Microsoft Teams. I have followed the documentation here : https://github.com/voiceflow-gallagan/api-integration-msteams/tree/e7a30eb4164fc5fbe097f2d1d7e82746d383f1d8 This documentation is easily understandable and I went through it...

parallel-tan

7/1/2024

OpenAI Assistant answers better than VF Knowledge, why?

I've been comparing my answers with an openai assistant vs VF knowledge and I'm trying to figure out why my openai assitant answers are so much better and more accurate. I am trying to use the same instructions and the same model yet I can't duplicate the answers with VF. Any ideas?

rare-sapphire

7/1/2024

Changing Voiceflow Ui for Wix.com website?

Hi guys, does anyone have any experience changing their chatbot Ui for their wix.com website ive tried a few things but i couldnt get it to work has anyone had any success?

wise-white

6/30/2024

Embed within an html page

Can you provide an example on how to embed the chatbot in html within a page?

wise-white

6/30/2024

Open in full screen mode.

Can someone show me how to modify the embed code to open my chatbot in full screen mode on page load?

exotic-emerald

6/30/2024

Need a Solution

hey, i was wondering if I can make a list of buttons dynamically, so i have a variable that saves the free hours called "freehours" and i want to list these hours each in a button is this doable? Thanks...

rival-black

6/30/2024

encountering issue with the entity and variable

I’m building appointment setter chatbot for a dentist and I want to capture a service which user says: For example the conversation starts by “Hi im your assistant. How may I help you today?” Then bot gives a button to choose to a user and the one button is for our services which the chatbot will tell what services does the clinic offer and then the bot will ask “what services you’re looking for?” Then user will type (I need x-y-z service) then in another step a bot will ask to the user “Would you like to book an Appointment for your x-y-z service?” When I’m doing this step to capture the service which user says with the variable named {type_of_service}, for example a service user say is I need laser teeth whitening service so in the variable it’s capturing i need as well, so this is creating a problem in the next step in which the bot ask “would you like to book an Appointment for your i need laser teeth whitening service” Help me with this issue please… and in entity I’m struggling with the Entity repromt I don’t understand why is this ??? And with the value of entity….!!!...

absent-sapphire

6/29/2024

knowledgebase source

Whats the definition of knowledgebase source? Is one uploaded document / 1 parsed url 1 source or is 1 chunk a source?

relaxed-coral

6/29/2024

Flow with loggin

Hi guys I am building internal chatbot for a company. And I need to create different flows with an interface with loggins. does anyone know if this is possible? Thank you!

absent-sapphire

6/29/2024

Filtering Knowledge Base

Is there a way to select that data source of a knowledge base to look up. my usecase let the user choose a product and i have a data source for each product. so i either need to select the data source or would like to use some metadata filtering. but it seems that i am not able to add metadata. like a product tag for a datasource. searching the whole knowledge base is contra productive because i need to make sure that the answer is based on the content of the belonging product the user was choos...

adverse-sapphire

6/28/2024

Voiceflow Transcript To A Database (SmartSuite)

Hello, would anyone who is familiar with the API set up to send each individual transcript over to a database after the conversation has ended please be able to help me out or jump on a call to run through it so I can learn? Thanks!

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