Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

optimistic-gold

6/28/2024

Voiceflow Transcript To A Database (SmartSuite)

Hello, would anyone who is familiar with the API set up to send each individual transcript over to a database after the conversation has ended please be able to help me out or jump on a call to run through it so I can learn? Thanks!

extended-yellow

6/28/2024

Jobs Acquisition

Can i get small jobs for creating voiceflow bots. And if yes where can i apply #🧳┃jobs-board...

like-gold

6/28/2024

Knowledge base has problems with misspelling

Hello! A client of mine recently complained that the knowledge base AI has problems with typos. He will show me an example next week, but in my tests I also found it sometimes to be the case. To be more specific:...

breezy

6/28/2024

Need user to select from a list of 50 options.

I have an odd situation where I need the user to be able to select for a list of 50 options. I can't use intents. I don't think VF has the ability to integrate a dropdown menu in a chat, although please correct me if I'm wrong. I'm wondering if I can use an API call to trigger a server side script to open a pop-up window that has the dropdown menu and pass the selection back to VF. It seems like a clunky solution, if anyone has a suggestion I apprecite it.

other-emerald

6/28/2024

What embedding models does Voiceeflow use?

Hello! Is it possible to experiment with different embedding models with different dimensions? And can anyone tell me what is the default in voiceflow?

fair-rose

6/28/2024

Dynamic buttons using Custom action

Hi, I am tring to create severals buttons dynamicly using custom action. Here is JSON that I tried : But I can't find the proper JSON for Buttons...

other-emerald

6/28/2024

Integration with the website

Hi, I have a namespace in my global window object (on the web). I would like to trigger a javascript code from within Voiceflow using a button. Is this possible? Thanks...

jolly-crimson

6/27/2024

Locked Agents

Can anyone tell me why some of my agents have a lock and some dont, i am on the pro plan

Pavel Čermák 🦾

6/27/2024

Get IP address of the user

Hello guys - is there any way how to get the user's real IP of the physical device, the bot is being executed on ? We have implemented restrictions in the bot and only thing thats missing is to have unique identifier, thanks to which we could restrict the misbehaving users - we have not yet found a solution, that would fetch the user's real IP address. There is only VoiceGlow for this so far, from what we have tried, but it fails to load most of the IPs for the first time it seems......

conscious-sapphire

6/27/2024

Input for make.com connection

Hi guys, so im making a contact form flow that's linked to make.com using webhooks to then automatically send an email to my clients. So far my flow captures the name & email with no problems using Entities. The problem i'm having is capturing the message that a person would send. i have an entity called {contact_form_messages} however whenver i type in a message it comes up with the 'no match' error message. I have the data type listed as 'custom' but it still dosent work. I've tried adding mu...

stormy-gold

6/27/2024

Need Expert Help: Dynamic Buttons in function

Hello. I have this function to generate dynamic buttons from an API response, everything works fine except the "set variable" action, Can someone help please: export default async function main(args) {...

other-emerald

6/26/2024

How to download a .wav file protected by a login page

I have this make.com scenario that is activated after a contact has beed made in my website's assistant, and I get a url like "https://186.227.150.114:5001/#/download_record/xxxxxxxx.wav" and for me to be able to download it, I have to insert my username and password (see image). How can I work arround this and download the file in my scenario. Any suggestion with or without scripting is welcomed.

tame-yellow

6/26/2024

No matter what if else always shown as buttons...

Tried different flows everytime the same. cannot build if else statements

Pavel Čermák 🦾

6/26/2024

NEED HELP WITH PROJECT FOR CITY HALL IN CZECH REPUBLIC

Hello guys I am building a chatbot for our local region - that should be fed with all information ideally from their website: https://www.kr-ustecky.cz/ ...but the website is so large, I am at my wits end, how to make sure to scrape all the content into good format and which tools to implement to make the chatbot as accurate as possible - there is about 45k urls on the website :/ ...is there anyone who has already done similiar projects in the past and would be willing to participate on this project ? From my experience, I havent found tools / KB that would be able to hold so many files and would accuratelly provide relevant data ...I dont want to give up this project, as we got already paid, but we are not able to deliver this ourselves......

other-emerald

6/26/2024

Help with changing chunk size

Hello! I have trouble understanding how to make this post request. Is this done inside the workflow with API card/node? May you help me understand? Thank you! https://developer.voiceflow.com/reference/post_v3alpha-knowledge-base-docs-upload...

conscious-sapphire

6/25/2024

How many ongoing conversations per agent on Pro plan?

I understand that I can have 20 agents on the pro plan - but how many concurrent / ongoing conversations can an agent have at a time on the Pro plan?

flat-fuchsia

6/25/2024

Button With Embed Link Doesn't Work

Hey, I have putten a button with a link embeded on my bot, it works normal on the canvas but when I test it on my website it returns the error on the image. The link embeded is "http://servicos.pmmarau.com.br:8080/servicosweb/home.jsf"...

conscious-sapphire

6/25/2024

IA customer accounts: opened with the customer or on my account?

Hello! I wonder what you prefer to do when you have a new customer: Do you open an account for them in their name? Or do you install their automation on your account? Thank you!...

harsh-harlequin

6/24/2024

how to make a professional Appointment setter chatbot on voiceflow

Hey everyone, I’m trying to make Appointment setter chatbot for a clinic, which will be booking appointments and checking availability of the doctors, a chatbot can simply suggest a doctor by listening diagnostics, and can answer some basic questions about the clinic and etc. Can anyone help me how can I create that? How can I build a conversational flow? User friendly interface and more flexibility… I’ll be looking forward for your respected answer. Thankyou …...

flat-fuchsia

6/24/2024

Intents not working

I set up an intent called “specific” and another called “not specific”. I gave 50-60 examples for each. Even when the users response is extremely similar to the examples in the intent, it still often says “not found”. I tried using the NLU as well as the LLM for the intents. Neither work well....

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