Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

fabibosspericulos

10/27/2025

Concurrent calls

I keep hitting the max concurrent calls limit on the PRO plan, despite being the only person using the agent (outbound calling). I’m using the default Voiceflow outbound calls tool (the button from the top right corner for doing an outbound call), and the issue has persisted for several days.

lovely

10/27/2025

dont save transcripts

hi i used this option to never save conversations and it is on, but still, the conversations are saved ...

Akbar`Lee

10/27/2025

Help! Add to sheet tool in AI block keeps giving "expected array" error

Hey everyone, I'm completely stuck on something and hoping someone can help. I'm using one of the new AI-generated "Model" blocks to handle my hotel reservations. Inside this block, I'm using the Sayfaya ekle (Add to sheet) tool to send the data to Google Sheets....

bardy

10/26/2025

Massive Speech-to-Text Accuracy Issues over Twilio Calls (German / 8 kHz Narrowband)

Hey everyone, we’re running into a major issue with STT accuracy on Twilio inbound phone calls (German language). Our setup: Twilio PSTN number (8 kHz / G.711) → Voiceflow call flow...

Lowe

10/26/2025

Excess Responses from Claude 4.5 Haiku

Hi everyone, I’m currently building a multi-agent workflow using one primary agent (based on Claude 4.5 Haiku) that serves as both the main assistant and a router when needed. The goal is for this main agent to handle user interactions within specific boundaries. When the conversation shifts topics or falls outside its scope, it should silently route the query to another agent — without sending any message or executing an exit condition first....

000000

10/25/2025

i have a problem with buttons after agent step

i put a choice step after my agent step so it will show 2 buttons, but it doesnts work, how do i fix it, here is a schreenshot, its not in english but you will get the point

Ford

10/24/2025

Extract intent trigger from previous capture

How do I extract the intent from a previous capture? My flow: - Do a capture for user input speech...

Franklin

10/24/2025

Why does my chatbot forget the convo when i open a new page on my website?

What the title said

Kaleksy

10/24/2025

Accessing API data

Hi community! I would like to ask question related to handling API data. How to target and use data coming from API call? ...

aodx

10/24/2025

Chatbot Text Displaying Speed

how can i slow down the speed? i'm using the agent step, it's too fast for the user. thanks

lovely

10/24/2025

GDPR compliance

i really need an information on this because ive been with this topic for weeks, and still, i dont feel like there has been a very good and sure answer on this. where is the chat transcript stored? who uses this data? what if the user types in something personal, even though the disclaimer says not to do so. after i delete it manually, will the data be deleted forever? if i never store the transcript, the data and chats will never be processed by anyone right? ...

aplu5

10/24/2025

Issue with openURL action in Agent carousel tool

Hi all, I need some help. When I use the Carousel tool with Agents, the cards show buttons configured with OpenURL. After a user clicks one, the URL opens as expected, but the button label is also posted back into the chat and the Agent responds to it—which it shouldn’t....

Suggesto

10/23/2025

Limit of simultaneous conversations

Hi, I’d like to know if there’s a limit on simultaneous conversations for the Voiceflow chatbot (not the telephony feature). For example, can the platform handle 20 user messages or chat sessions at the same time without any issues? ...

renveer

10/23/2025

Chatbot stopped working

My chatbot who was working for 4 month isnt loading anymore. It is showing me only the three dots showing loading and nothing more. I have changed nothing to the chatbot. Can you please tell me what can I do to fix the issue?

Karol

10/23/2025

Mapping/variables

Hey everyone! 👋 I’ve recently joined this community and I just have to say — I’m absolutely in love with Voiceflow! ❤️ It’s such a brilliant platform, especially for someone like me who doesn’t have a coding background. Everything feels intuitive and empowering. Super happy to be here with you all! That said, I’ve run into a small (well… maybe not so small 😅) problem and I’m hoping someone might be able to help or point me in the right direction....

hrubasek

10/23/2025

E commerce database

Hello guys. I am looking for your opinion about e commerce product database. What is currently the best way to build a database/Knowledge base? Do you use Airtbale/Google sheets or maybe Voiceflow database and then use filtering? Looking for ideas thanks

Pavel Čermák 🦾

10/23/2025

ERROR: Voiceflow variable update API stopped working

Hello, I have noticed since yesterday evening, this API: https://docs.voiceflow.com/reference/updatestatevariables-1 has stopped working - in a sense of that when we trigger this API programatically - the particular variable is not getting updated within VF properly. In the API response - it will show that its updated, however in the correspodning VF project the variable value stays the same and is unchanged. This is quite critical for us, because we are using this API to set a variable value via extension code, whereas we have custom client dashboard which shows these variable values and since yesterday it has stopped working....

Kaleksy

10/23/2025

Using API step's data in function step

Hi all! I'm currently building a workflow where I get data using API step. I pass the data in to Function step and then I would like to handle data there. The end goal would be filter data by using user input and show the result in chat. Example:...

Leotrim Zumeraj

10/22/2025

Open Source LLM

Is it possible to use my self-hosted open-source LLM such as gbt-oss, with a Voiceflow agent — and if so, how?"

hrubasek

10/22/2025

Looping

Hey guys. I am encountering a problem with my chatbot. I have a web search that outputs products url but not their image (I am using serper) Is there a way to get the images aswell? My idea to get the images is to loop through the product url links and by using microlink to get image url. is there a way in Voiceflow to create loops? Thanks for help

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