V
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinV
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinHow do I trigger the function in AI Agent step?
Hi, I have a javascript function that updates some of my variables. I want the AI agent step to keep calling this function every time a user sends a message.. How can I do that?
Is there a way to store API response as JSON/object instead of text/string?
I'm brand-new to coding, so forgive me if this is a dumb question or an obvious fix, I just can't see it. I'm doing an API call on an appointment scheduler to get a list of currently booked appointments for a user. I know for a fact that there are a total of two appointments on the schedule. The response body lists them as "0" and "1" respectively.
I'm getting an error that ChatGPT says might be because API mapping stored the response as a stringified object via .toString(), instead of as proper JSON. How can I ensure that the captured response from the API call is being stored as JSON and not text?
Note: If I change " response " to " resonse.* " in the capture section, the API will return only one, not both, appointments. If I change it back to " response " it throws the error....

The mic button is not available
hey builders, did you guys faced the same issues that i faced as well. From my portfolio of voiceflow when I tested the agent the mic button is available and works perfectly for me to record my voice but while i integrate the coding of my agent to a website the mic button somehow is not available. Can anyone help me with this?
Hey all. Can't get a button to open a link in a new tab.
Looking at my chat and trying to get this button that says Book Unit to open the link. It's showing up in the console but won't do anything when clicked. Any ideas? Here's my code
carousel = {
layout: 'Carousel',
cards: []...

Interacting with web app
Hey guys,
I wanted to know if anyone created Voiceflow agents that, when added to a website, can perform interactions with the web app.
For example, adding items to a cart, navigating to a different page of the web app, clicking on DOM elements, etc....
Removing or automating "MIC" button and "Send"
Is it possible to remove the push to Talk mic and Send on the chat window so that when you are talking to the Bot via Audio, you can just have a fluid conversation without having to click the mic or send button? similarly to how Grok works when you talk to Valentine or Ani.
thanks!...
buttons not showing
Good day builders and VF Team, I am experiencing this for the last 3 days, I understand this was a previously reported issue and for some people it was reported as resolved. However, I am not aware of what the fix is and now its happening to my bots. Can someone please share some insights?
This is driving me crazy to the extend that I am looking at other tools to move on to.
thanks a lot!...
Airtable Function: Records Counter
Does anyone have prewritten JavaScript code for a function that sends a GET request to Airtable, counts all fetched records, and outputs the number to an output variable without performing any other actions? I am gonna add some parameters for sure.
Get Transcript Dialog API
Regarding the Get Transcript Dialog API since it is Deprecated what can I use instead to get the transcripts dialog im confused
Stuck with Order tracker :pray::pray::pray:
Hi, I’m having trouble with a dynamic carousel in Voiceflow.
The LLM says it will show products, but nothing appears.
I think the Create Carousel function isn’t assigning the payload correctly, or the carousel isn’t linked to it.
...

Stuck with Order Tracker :pray: :pray:
Hi, I’m having trouble with a dynamic carousel in Voiceflow.
The LLM says it will show products, but nothing appears.
I think the Create Carousel function isn’t assigning the payload correctly, or the carousel isn’t linked to it.
...

cache issues on API request
i am using the developer versionID and i keep receiving cached result even if i changed the workflow action the server keep responding with old and not existing steps. Are you crazy caching developer server requests? Is going to make developers mad , you should not cache dev calls
What Happened to the Content Management System (CMS)?
I've been using ChatGpt and Tico to help with some issues, and both have directed me to the Variables tab located in the Content Management System. Am I going crazy or is this not a feature anymore? I know there's a "Set" step now, but I want to make sure I'm not missing something. It's still in the docs. https://docs.voiceflow.com/docs/cms

Stuck with carousel + know. base + agent integration
When using the toggle for carousels the agent doesnt produce any. Still behaves as if there was one, though (screenshot)
It should take the data from the knowledge base ( it has, on the website and products it has to show).
What must be done for the agent to show carousels?...

Weird user_id issue
I can't tell if I'm doing something completely mad here but my user_id variable is being forcibly set to a certain value 1549119 and I can't see where! I've set it as default to 0, and as soon as I click one of my agent's button choices, the variable changes.
I can see in the logs that there is a Set step that changes the variable but there is no Set step anywhere in my flow that does that. Anyone come across this?
I've cleared cache, logged out and in again etc. but this seems baked in somehow.
This is the log showing the Set step - could it be a bug?...
[URGENT] Risk of service interruption – credit reset needed today
Hi Voiceflow team,
I’m facing a critical issue with my account and I urgently need support.
My subscription is set to reset tomorrow, but I have less than 400 credits left right now....

KB issue
Hey, how can i fix the issue with KB. KB preview looks up the answer correctly but Agent step is not. Completly different answer. In agent step I have KB turned on but turned off also gives wrong answer. Also, added instruction in prompt to prioritize KB information.

KBsearch not working in the tutorial
Hey guys,
I went with the tutorial "Build an AI support agent"
and during the step "Querying the Knowledge Base"
I'm asked to add the block "KBsearch".
...

Real person join the webchat
Is it possible to create, that real person can join or watch the voiceflow webchat and talk with customer?
Agent carousels
Hey guys,
currently exploring the agent option and I am trying to write a prompt so that after certain input a carousel appears with up to 5 cards appear. I tried to prompt it different times, but the carousel never appears (ofc I turned the toggle on). Can anyone tell me about their experience or does anyone know how to do it?...